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Thread: 20x the points deal today didn't work

  1. #1
    Smart Canuck Miss Molly's Avatar
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    I bought everything but somehow there was a problem and I didn't get the points. Then they re-entered them and I got the points. Now I'm at home and see I've been billed twice without the first one being reversed! Does anyone know why it wouldn't show up instantly. I may have to go back tomorrow to get it cleared up.
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    Quote Originally Posted by Miss Molly View Post
    I bought everything but somehow there was a problem and I didn't get the points. Then they re-entered them and I got the points. Now I'm at home and see I've been billed twice without the first one being reversed! Does anyone know why it wouldn't show up instantly. I may have to go back tomorrow to get it cleared up.
    Are both charges showing up as PENDING or POSTED under your Credit Card bill ? Or did you use a debit card or cash instead?

    Sometimes one of the PENDING charges disappear on its own.

    Sometimes I buy something on my Visa, it shows up in both my Pending & Posted transaction, making me think I was billed twice. Then the pending disappears & only the posted charge remains.

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    Smart Canuck Miss Molly's Avatar
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    Both are pending so hopefully one vanishes. The receipt does show a reversal so I will just watch it.
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    Quote Originally Posted by Miss Molly View Post
    Both are pending so hopefully one vanishes. The receipt does show a reversal so I will just watch it.
    Yeah, wait for a couple of days. With the long weekend things (transaction) might not settle till Wed-Thu.
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    Smart Canuck Miss Molly's Avatar
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    It was reversed today.
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    Quote Originally Posted by Miss Molly View Post
    It was reversed today.
    Reversed manually by SDM or by Visa (automatically) as it was showing twice in pending & only 1 was posted to posted transactions?


  7. #7
    Smart Canuck Miss Molly's Avatar
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    It was posted as a credit. I have no idea by whom but Shoppers did issue a receipt that showed it as a credit.

    I think they screwed up though. The original bill was $57.81 after coupons. The reversal was also $57.81 on the receipt but on my mastercard it's $69.81. Then it was added back in as $57.81.
    Last edited by Miss Molly; Tue, Oct 16th, 2018 at 08:42 AM.

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