Pay it forward.....

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Originally Posted by Kimmar

I did it for the flight crew on my Westjet flights last year. Being a recovering fearful flyer they were *more* than kind and understanding and treated me with courtesy and respect. The pilot actually came off both planes to greet me in person and put my mind at ease in the waiting area! (How cool is that!!) Hubby asked at the gate if I could meet the pilot and that's what they did for me.

I wrote a detailed letter, naming names and flights, and asked them to please pass it on to their "managers" so they could see what a great job their staff was doing.

They emailed me back and said they would pass it along, and thanked me for writing.

Gee it's been a whole year since I did that, better start looking for new opportunities! Thanks for the reminder!!

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I did it for Westjet also! I named names as well. I work at a hotel the crews used to overnight at and I just love that airline!

Quote:

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Originally Posted by Kimmar

I did it for the flight crew on my Westjet flights last year. Being a recovering fearful flyer they were *more* than kind and understanding and treated me with courtesy and respect. The pilot actually came off both planes to greet me in person and put my mind at ease in the waiting area! (How cool is that!!) Hubby asked at the gate if I could meet the pilot and that's what they did for me.

I wrote a detailed letter, naming names and flights, and asked them to please pass it on to their "managers" so they could see what a great job their staff was doing.

They emailed me back and said they would pass it along, and thanked me for writing.

Gee it's been a whole year since I did that, better start looking for new opportunities! Thanks for the reminder!!

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I absolutely LOVE WestJet. They regularly go WAY above and beyond for their guests.

i wrote in to LD yesterday to tell them how awesome their CS rep is! also i shared coupons with her today and she was so happy lol!

this is a great topic, so many people don't get the kudos they deserve, but you sure here about it when anyone is dissatisfied! Make someone's day today! :)

I've done it a few times for the No Frills near me. They're always helpful and friendly but there have been quite a few times that I was so happy with the service that I had to let head office know.

Yes, I have done this before but I don't nearly do it enough...thanks for the reminder.

good advice! hopefully more of us take the time to do this :-)

Thanks for the reminder. Man-oh-man do I wish I had a London Drugs near me. It sounds like a wonderful store.

I just did it last week at Walmart. I thought you could Price Match and use coupons - well it's one or the other. The Supervisor was professional and explained the policy and was super pleasant about the fact I didn't want to take them. Unfortunately, it took a chunk of time, so I complimented her directly and said is there some where I could write down how much I appreciated her service. She was kinda shy about that and said no need but her co-worker handed me one of those forms and commented that they had had a really hectic day.

I hope that she does get something as reward - never knew places did that.

Don't forget to thank the "bag boy" also. Many places still have people to bag your purchases and they always seem to be forgotten. I always make sure and try to thank them even if they have moved on to another checkout. Often it's just young kids on their first job after school or in the summertime.