Algonquin Resort- St Andrews New Brunswick

[matrix82]

Be careful when planning a trip to this resort. Our trip was cancelled without even a month's notice.

In May I had booked a reservation with the Algonquin for the first week of July. At the time I was assured that the hotel would be ready (they are currently under going reservations since mid 2012). The only thing I could not be guarenteed was a particular suite that I had wanted to book, but I was told that i would be put in a comparable suite if the one I wanted was not available.

This was to be our first visit to the Algonquin, and a way for us to celebrate our 5th wedding anniversary. We had booked our vacation time with our work places now that the hotel was booked. We had saved for a few years to afford a couple nights in one of the fancier suites in the hotel at $260+ a night. As I work in a high stress position, this vacation was something we were looking forward to having. We had the sitter booked, some plans made for our time there. As our excitement built we receive a voice mail last week saying there was a problem with our reservation. I called the hotel back to be told that they were now not taking reservations for July and our reservation was cancelled. This was not even a month's notice. As we both work and are required to book our vacation time in advance we are stuck with taking our vacation time but no place to stay. Very disappointed. This was a vacation 5 years in the making, and our first get away together in the 11 years we've been a couple.

We were left without being able to take our first vacation together and needing to cancel other reservations we had made in town. We were not offered to rebook at a different time, just that our reservation was cancelled, even though we were told in May that the Hotel would be ready.


Also, this just shows you the lack in customer service, the email for the manager does not work. It bounces back and they delete any comments regarding a bad experience from their face book page. Do not stay at this resort as customer service is a thing of the past.

[CrazyQT]

Wow that is a huge letdown. I'm sorry it didn't work out for you. Maybe there is somewhere else you could go. Don't miss out on the opportunity to go away. Just go somewhere else. I'm sure you'll still enjoy yourself.