RCSS Deal Of The Week

[Slaney]

My husband is determined to get a free deal of the week because they usually don't ask us. Problem is he waits until we've paid & started walking away before he tells me they didn't ask us.
When should he tell the cashier? Should he wait until they ring everything in (I figure that's too late cuz they won;t remember if they asked or not) or should he ask when they start ringing things in? (but I'm assuming that's too soon cuz they'll say they were just about to ask)

[linnyeg]

I believe you have to wait until the end of your transaction.

[Poirot]

Just tell the cashier you didn't mention the deal of the week after you get your receipt and change.That's what I do when they don't mention deal of the week.

[Slaney]

Ok I will tell him. Thank you!

[jlbiffis]

I always get nervous and don't bother asking... Do the cashiers ever give you a hard time?

[marstec]

I always get nervous and don't bother asking... Do the cashiers ever give you a hard time?

It is written up and sometimes the cashier gets grief from their supervisors. So, you won't be doing them any favors. This program stinks, I'd rather get my deals another way.

For people that say it's their job, think of it from a cashier's perspective: being forced to hawk some "deal" which isn't really a deal, asking how many bags, will that be everything for you, will that be on your PC credit card, do you want to donate $2 to PC Children's Charity?...multiply that by a few hundred times a day...I'm not saying don't get your deals, but the customer has to show some good faith too. Just my two cents.

[jlbiffis]

That's what I thought. A Zellers cashier once forgot to ask me about the HBC credit card and when I asked for 10 000 points she froze and claimed that her manager was in an absolute mood that day. She was still on probation and I was by no means going to make her lose her job because she didn't ask about a card I know I don't want.

[Slaney]

It is thier job though. I used to work at a Shell & I had to greet everyone, upsell a carwash/washerfluid/oil/etc. Ask if they have Airmiles. Maybe upsell an airmiles promo or push them to the next point. At one time we had to ask people to sign up for the easy pay tags and at the end we had to "personalize" the transaction. Besides all that we had to keep the store & property clean & stocked. If we didn't do it we lost points & too many lost points could get you fired. If a cashier at Superstore who has nothing else to do but scan items & push a couple buttons finds it too hard to ask a couple questions they shouldn't be working there. I can understand if they ask about a charity instead, or if they don't speak english but usually it's punk kids who just don't care enough to do thier job.
Every single time I'm at Walmart they ask if I found what I was looking for. Half the time I didn't but say I did so I can just imagine how many people rip thier heads off but they all still ask

[x0stephanie]

That's what I thought. A Zellers cashier once forgot to ask me about the HBC credit card and when I asked for 10 000 points she froze and claimed that her manager was in an absolute mood that day. She was still on probation and I was by no means going to make her lose her job because she didn't ask about a card I know I don't want.

Where do you find the policys for this? They dont always ask me if I'll be doubling my points (and I dont mind because it's a little annoying), but if they dont mention it you can get free points? I didnt know this

[Shwa Girl]

It is written up and sometimes the cashier gets grief from their supervisors. So, you won't be doing them any favors. This program stinks, I'd rather get my deals another way.

For people that say it's their job, think of it from a cashier's perspective: being forced to hawk some "deal" which isn't really a deal, asking how many bags, will that be everything for you, will that be on your PC credit card, do you want to donate $2 to PC Children's Charity?...multiply that by a few hundred times a day...I'm not saying don't get your deals, but the customer has to show some good faith too. Just my two cents.

I agree.
When use to ask customers if they wanted to donate to the PC Children's Charity, some were so angry. I just explained that I was told that I must do this, and if they continued to be angry, I called my manager over. My manager did not like to be called over for this and stopped bothering me when I didn't meet my quota.

I hated pestering people like that. I hate it when it's done to me at the store when I am shopping.

I also found out that my manager got a bonus when her employees met a quota for the number of PC Children's Charity $2 offers we got in a day. Like on a Saturday. It was kind of a regional competition.

The cashiers did not get anything.

[Slaney]

How can they give bonus's on a charity!?!? OMG.
At least when we had to sign people up for the paypass thing Shell gave us $2 for each person we signed up plus our district manager matched it out of his own pocket. I think I made an extra $600 that month

[marstec]

It is thier job though. I used to work at a Shell & I had to greet everyone, upsell a carwash/washerfluid/oil/etc. Ask if they have Airmiles. Maybe upsell an airmiles promo or push them to the next point. At one time we had to ask people to sign up for the easy pay tags and at the end we had to "personalize" the transaction. Besides all that we had to keep the store & property clean & stocked. If we didn't do it we lost points & too many lost points could get you fired. If a cashier at Superstore who has nothing else to do but scan items & push a couple buttons finds it too hard to ask a couple questions they shouldn't be working there. I can understand if they ask about a charity instead, or if they don't speak english but usually it's punk kids who just don't care enough to do thier job.

I can guarantee that working at Superstore uses a larger skill set than working as a gas station attendant, but I am not one to belittle other people's jobs. BTW, how many customers would you put through on any given day? Most likely not as many as at a grocery store...it's like comparing apple and oranges as far as I'm concerned.

You got an incentive ($$) for pushing your promotions, at Superstore, the cashier just gets threats and intimidation...guess which one works better?

[princesskimmi]

I never knew about this at RCSS until the lady in front of me did it one day and the cashier was really rude to her and just hastily handed it to her.

I would think a good time to ask is as your paying because the transaction is still open in the til but is primarily over, That way the free item can be accounted for on your bill - ie rung in then zero'd out. That way they are all set for inventory and it doesn't look stolen.

[Shwa Girl]

I can guarantee that working at Superstore uses a larger skill set.

I agree.

• loss prevention: checking for customers forgetting products in their carts or under their carts
• lost children: protecting children against persons doing harm, when a child is separated from the parent
• First Aid: senior citizen who may feel faint walking through a large store or checking for concussion when a child falls out of an unattended shopping cart
• cash management: being alert for the bait and swithch scams, misuse of someone else's credit card, phoney Canadian tender
• helping customers find products
• promoting store items in those awful Insider's Report sales
• the dreaded dollar sale where people try to buy all the TP in the store, and there is none left for the rest of the weekend
• "clean up in aisle 2 -- broken glass" (or someone threw up -- sorry to be gross, but it's our job too)
• health and safety: person cuts themselves while shopping, person slips and falls on grapes that parent feeds child before paying
• promote PC children's charity or other charities
• secret shoppers looking to catch you not promoting the charities that the company wants
• secret shoppers to test your loss prevention ability
• the dreaded, "Will that be on your President's Choice card?" marketing

That's just a partial list.