What a surprise from Black and Decker

[Smilesaver]

A couple of weeks ago I went to a second hand store and found a Black and Decker steamer for $1.80 !! The store was closing and they had 75% off everything in the store. I got it not knowing if it worked or not. Cleaned it up tested it and it works
I did a search on it and it showed a picture of my model with two tiers not just one like I have.
I went to the Black and Decker site to see if I could order another tier but it said my model was not longer available so I wrote to them on their site and asked if there was any way I could order another tier, they wrote back asking my name address and phone number and they would get back to me. I heard nothing back from them then today canada post truck comes to my door with a box, it was from Black and Decker with the tier I was trying to order
and a letter saying here is the tier you were trying to find, hope you enjoy your steamer and at the bottom is said NO Charge
OMG I am still in shock. Going to email them and thank them

[emmy3111]

That's awesome - way to go Black & Decker!

[Koolaid]

That is amazing and fantastic customer service!!!!!!

[anisa]

sometimes these companies will surprise you with awesome service.
Especially when it comes to spare parts, they do a great job at making sure ppl are satisfied with their product.

last week i had a huge fabric sample shipped to me from ohio, by a manufacturer. normally they charge shipping and handling and a fee for the fabric. they really were superb!

i had a mailbox i had issues with, and the US manufacturer sent me a part, no charge.

i worked a number of years with a manufaturer/distributer, and we did the same from time to time. if it was an oddball part, just hand it over. easy peasy

glad you got such a great deal, and such great service on top!

[aussie]

thats awesome!!!!!!!

[Smilesaver]

I had no idea companies would do something like this. I was willing to pay for it
I see you got something from a company also happy for you
I can't wait to use it

sometimes these companies will surprise you with awesome service.
Especially when it comes to spare parts, they do a great job at making sure ppl are satisfied with their product.

last week i had a huge fabric sample shipped to me from ohio, by a manufacturer. normally they charge shipping and handling and a fee for the fabric. they really were superb!

i had a mailbox i had issues with, and the US manufacturer sent me a part, no charge.

i worked a number of years with a manufaturer/distributer, and we did the same from time to time. if it was an oddball part, just hand it over. easy peasy

glad you got such a great deal, and such great service on top!

[Natalka]

That's wonderful!

A few years ago I had a great experience with them and parts, as well. I have a breadmaker, well-loved and well-used. One part of the paddle thingee at the bottom broke, and I couldn't find a replacement anywhere. So as a last resort, I contacted them (didn't think they would do anything since it wasn't exactly a newer model) - and they sent TWO replacement parts.

[nessa23]

how awesome!!! i'd for sure be writing them a BIG thank you!!!

I've always liked their products, nice to know they care as well!!

[Smilesaver]

just wrote my big thank you to Black and Deck

[couponcrazy86]

great job lucky you good score definetely say thanks

[Snow In Summer]

That is simply ... beautiful!!! Enjoy.

[ssbean]

I have that steamer and love it. What great customer service and a nice surprise in the mail.

[princesskimmi]

Great customer service - Lucky you enjoy your new steamer!

[coley3]

Great customer service!! Glad you wrote them a thank-you note. It does mean alot when you actually get great customer service.

[tink30]

Awesome! Writing letters or calling companies always helps!