McDonald's

[chelle_n]

Does anyone have an email address to complain to head office?

Complaining at store level does nothing.

[hok2]

What happened?

I did a quick Google search and found this:

You can reach the customer service department of McDonald's Restaurants of Canada Limited at (416) 446-3932 or write to us at:

McDonald's Restaurants of Canada Limited
Customer Relations
1 McDonald's Place
Toronto, ON
M3C 3L
Email: [email protected]

[Katyana08]

You're right, complaining at store level does nothing. When I used to work at Wendy's the manager would just shred any complaints they got. I suggest getting your family/friends to spam head office as well if it's an ongoing issue because it takes a lot for them to do anything (in my experience.)

[c_mcarthur]

Does anyone have an email address to complain to head office?

Complaining at store level does nothing.

not necessarily true all the time, whenever i complain to the store level via in person or phone, they always offer a free meal for compensation.

[cabmonk]

not necessarily true all the time, whenever i complain to the store level via in person or phone, they always offer a free meal for compensation.

Yeah, when I was a little kid I bought a meal with fries and drink. On the way home I tripped over a branch and lost all my food(clumsy little kid). I walked back and they gave me another one. It all depends on what the problem is since the OP didn't say.

[koala]

The only thing I found was this.

Not even a toll free # (geesh)

http://www.mcdonalds.ca/en/contact.aspx

[Dinglehopper]

Two months ago I submitted a complaint to head office - in writing, very detailed and received absolutely no response.

[Kotasmommy]

I hate mcdonalds. I always get the same burger. Very easy, just ketchup bacon well done ( on a bacon double cheeseburger) and always without fail, they mess it up.

[wilt_661]

duh

[yagiies]

i emailed the CEO of McDonalds a month ago, no response :/

[mulock]

Agreed.....store level is useless. The managers are very paranoid about McDonalds head office receiving complaints. I complained about a local McDonalds and was basically shrugged off. I then wrote a mail-letter to McDonalds head office with all the details of my complaint, times, dates, etc....3 weeks later I had a reply.

[nadiabreckon]

I used to be a manager at McD's over a year ago (quit because we moved and I was on maternity leave) and most times, unless the complaint is truly make or break for the company, they won't even do anything about it...even head office complaints (sorry to say...).

It's still worth a shot though, and make sure you clearly write in your correspondance that you want somebody to call you back on the issue at hand, and keep a copy for yourself (which will provide proof in case they say they never received anything from you). Unlike most managers, I actually cared about my job and took every complaint seriously. I would go out of my way to help customers, treat them the way I wanted to be treated...but we learned how to detect "scammers", and by that I mean the people with fake complaints (ie: when people said they eat here all the time and everytime their food was wrong...well, stop coming here, plain and simple)

My bosses actually disliked me because I did my job better than they did, and they took advantage of me for almost 10 years. No way am I ever going to go back there to work again in my life. I am now done my maternity leave and am looking for work until I enlist in the military, and that would be the ultimate last place on earth I would apply for a job...even if they offered me 100$/hr, I would probably still say no. Not only do most store managers treat their lower managers like crap, but it's a little embarassing telling people where you work...

So, in order to be heard make sure your complaints are legitimate (not something on the lines of : "I only got 2 packs of salt and asked for 3" sorta thing), and don't just shrug it off if you don't get a reply back...keep pestering them and they'll get the hint...hopefully....

**can you tell I disliked working there?!**