Say Bye bye to Shoppers Drug Mart

[elainhelen]

How many people knowing that shoppers return policy really sucks?

They wouldn't exchange or return the electronic product. And the custom service is really bad. I bought an Acer Aspire Netbook, since its hard driver makes noise. I wanna exchange or return it. The store manager said she bought a same type netbook for her son, it works just fine. I let her test it by herself. She turn on the netbook, it is slow, it makes noise. said “what do you expect a netbook to do? And you have food on your computer, it doesn't seems like it just have been use several times, you can not return it if it isn't resalable”. First of all, you don't suppose to sale it again, if it has some problem. second, I am so sure about that it wouldn't have food on my netbook, I only use it when I was in bed, and I bought a sleeve for this netbook, I always took good care of my staff not just that netbook. So I asked her to ask some neutral person's opinion whether it is in good shape or not.

She said it doesn't matter what other people think, she thought it isn't resalable. She told me she bought a DS for her son at Walmart, she just walked out the store and her son did't like the color, she tried to change it, Walmart didn't let her to do that since she walked out the store. Come on, do you believe so? Actually, I called walmart, ask them this circumstance, they said “it's never happened before. Custom service is everything, they always put customs' right first”.

Then my friend who stood beside me tried to explain more clearly to her, she said “I am dealing with your friend, it doesn't matter what you think, I have been in this company for 20 years, I am the manager here. You could call 1-800-Shoppers tomorrow, and it wouldn't change anything”. Then she just left us and walked away. I was speechless.

It said on their website: “We have always remained true to our belief that the personal satisfaction of each and every customer is at the root of our success - and it can only be ensured by the commitment of people who realize that success is built one customer at a time”. I called 1-800-SHOPPERS today, they said they cannot do anything, because each shoppers belong to individual owner. Do you believe that? If the head office is powerless like that, how could they guarantee the quality of the product we get from different store?

To be honest, I knew I can do nothing about the manager, like she said she had been in the company for more than 20 years. But I just wanna share the experience here. I'd like to go a store who respect human being from now on. And since the price in Shoppers is much more expensive than the other places.

Thank for your reading.

[travelgeek]

Can't speak for your experience since I wasn't there, but the cashier made it clear to me that once the seal is broken that there are NO returns or exchanges, even if defective. If defective, I would have had to deal with the manufacturer. This was all mentioned before she rang the purchase in. Same deal at another location where my friend bought his.

ETA: the rtn policy on their site confirms it

• Electronics
  
  
  • Returns will only be given if original product is returned in the original sealed box in saleable condition with a receipt and within the 30 day return period from original date of purchase
  • In some instances you may be required to deal directly with the manufacturer.

if you want a good rtn policy on electronics, buy it at costco or best buy.

[daisybear]

I agree with travelgeek, and that is why I avoid buying from places like SDM or Canadian Tire that make you return defective product to the manufacturer.

[trucks12trucks]

Yeah SDM isn't the best for electronics purchases. try contacting the manufacturer..maybe there was a included warranty.

[Nothing To See Here]

Very sorry to hear about your experience by why oh why out of all the places in this city would you buy a computer at SDM?

[akitakara]

Very sorry to hear about your experience by why oh why out of all the places in this city would you buy a computer at SDM?

Probably bonus redemption day?

[elliott_gyal]

Im sorry to hear about your experience!!! Wow!~ Ive never returned anything to SDM bfore but the one i used to go to , im sure the employees/manager would have been much nicer. what a witch! She should have at least been a bit more polite with you, even if she cant do anything about it. ugh!

[elliott_gyal]

Crap, i just wrote out a response and then there was a database error lol..
basically i said

im sorry to hear about your experience and that not all SDMS have witches as their employees/managers. even if she couldnt do anything about it, she should have treated you nicer. Dont give up on SDM, just give up on THAT specific one. I wouldnt go back to it, not after the way she treated you. not cool!

[elliott_gyal]

omg. okay my response did show up. anyways, lol!