Originally Posted by
jessie6668
sorry to hear that. it's really really frustrating when that happened.
i had some similar experience, sometimes everything went well and i reached the congratulations page, but still no points for me. i submitted few times support tickets, they all said that they can't help because the survey companies couldn't track my survey history, blah, blah, (i did screenshot with every successful survey completion, and they totally ignored my screenshot. how about this???????) so, i was very frustrated and disappointed about its customer support.
however, i hope they can help you. try to submit support ticket and see how they response. good luck!