Is the "scanning code of practice" more of a store policy thing which they can choose to interpret and enforce? Or is a legislative thing that they have to obey?
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Is the "scanning code of practice" more of a store policy thing which they can choose to interpret and enforce? Or is a legislative thing that they have to obey?
It's a voluntary code.Quote:
Originally Posted by snowstorm
Here is the thread for info on SCOP...
http://forum.smartcanucks.ca/18594-s...actice-canada/
What do you say when they've priced something wrong??
If they have the sign at the cash register I just say the "the sign says your policy is to give me the item free when it scans incorrectly"
Depends on where I go. If they have a customer service counter, I take it to there and they usually know what to do. If not, I'll just say am I suppose to get the 1st one for free?/ If it's at stores like SDM, I'll make sure I catch that on the spot.
You yell SCOP!!! Like it's BINGO. Joking, but that would be fun. If they don't just do it when you tell them it's scanned incorrectly just tell them that according to their sign you get the first item free/$10 off.
The first thing I say is "Did that scan correctly?" because once in a very loooong while I make a mistake. If they say yes then I say "I think I saw a different price." You can tell pretty quick how they're going to be. Some cashiers will take care of it perfectly right away, some will force you to get a lawyer and go to the Supreme Court of Canada! :-)
If I'm not 100% certain that it scanned incorrectly then I'll just get through the cashier line and march right back into the store to double check. I get embarrassed easily so I don't like to delay the line and then find out it was my mistake.
To each his/her own. Be polite but assertive. It'$ worth it!
I was at SDM in Hfx earlier in the summer. One of the products scanned at a higher price then what was listed on the shelf. The cashier went and checked and simply did an over-ride to adjust to the correct price. I stated that I thought the policy was that if an item scans at the wrong price you get it for free. She stated that you only get the item for free if you've already paid for it, realized that there is an error and then request a correction. I wasn't impressed.
I got the same answer as LaZonica at Price Choppers. I said no it doesn't say that, and she said that was their policy. So I said fine, paid for it, and returned it all in the same breath. I called the SCOP hotline, and they took about 2 weeks to return my call, but after I told them the story they said that you shouldn't have to pay for it first, and she was going to call them. Don't know if they changed their policy though, because I haven't been there to find anything marked wrong. At SDM they make you pay $.01
I would just say "I notice you have the Scanning Code of Practice sign.... I would like to apply the policy for this"
I've used SCOP several times without any problem but Saturday during the SDM event, I ran into a problem. While scanning my items, one item misscanned. I told the girl and she said she'd give me the 20% off from the flier. I told her about SCOP and said it should be free. She asked another girl who asked what was wrong, they were willing to give me the 20% off. I asked to speak with the manager but only the asst manager was in. She stated that SCOP only applies IF I"VE LEFT THE STORE AND HAD TO COME BACK. WTH? I actually asked if she was serious. She said if the sale was final, I'd get it free but since they hadn't finished scanning and 'they' caught it, it's not. I told her they didnt catch it, I did but she didn't care. I called to speak with a manager but she wasn't in. I've let it go because upon review of SCOP when I got home, that almost seems right... it says that SCOP applies after the final amount is totalled... have I just been lucky the last few times using it? Does that mean I shouldn't be stopping the cashier when something scans wrong but wait until she asks for the money? It just seems so counterintuitive!
To me, if it scans wrong and you have to bring it up (ie, the cashier doesn't immediately notice), SCOP should apply. This link says:
"On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store" then the customers gets it free or $10 off. It also says "[This] only applies after the final sale price of the purchased item has been displayed at the checkout, including relevant rebate, discount or promotional coupon"- nowhere does it says you need a final total, simply a final price for that particular item.
To me, this means if there is an in store code for x% off that needs to be manually entered, you can't ask for SCOP the second it scans at full price, only if the cashier fails to punch in the code - or that's how I'd interpret it. It's supposed to protect you from paying more than you should, so I think it doesn't apply if the cashier knows it's scanning wrong and fixes it immediately. But if the cashier doesn't notice it scanning wrong, and the customer has to point it out, then it's free (or $10 off) plain and simple, whether it's been totalled or paid or not.
I had a SCOP at SDM a few months ago - my mom and I were buying a few items from the clearance section (Sucrets freezies - $1, good til 2011, sound perfect for sore throats, luckily haven't had a chance to try them yet!). The freezies scanned at $4, cashier didn't notice, so my mother mentioned they were in the clearance section for $1. The cashier corrects the price (not checking the aisle or anything, very trusting!), and my mom isn't going to speak up even though she knows she gets it for free, but I point at then SCOP sign on the register. My mother 'notices' it, and asks "oh, this should be free, right?" and so the cashier takes it off the bill. She hadn't yet paid for anything yet and some things weren't scanned yet. I was also buying those freezies but since she corrected the price immediately, I assumed SCOP wouldn't apply for me.
She's definitely making up the leaving the store part, that's just silly! I would email SDM about what happened, and ask if the cashier was applying SCOP properly- chances are you'll get a refund, and maybe some Optimum points out of it. While most SDMs can set their own policies and rules about coupons and other things, they signed onto SCOP and don't get to make up their own rules about it.
Edited to add: there is a number you can call, the Scanning Code of Practice complaint line at 1-866-499-4599, if you want to ask if it applies. I got it from here, which is a guide for cashiers about how to apply it - and it says nowhere that the order needs to be totalled first or the customer needs to leave the store (crazy!) anything like that.
yeah gotta love thoase scops
Thanks Jeniana for responding. You know, I figured I was right but the doubt was there. I could fight them on it but right now, its not worth it for me. DH crashed his motorcycle shortly after that happened and although we're thankful he's in good shape considering, I don't have the fight in me. Next time though. :-)
broken link