Scanning Code Of Practice

[rachel1496]

So this worked for me tonight at Superstore... Neilson Chocolate Milk $2.24 on label and rang up as $2.69. I mentioned the SCOP and she said that I would get it free, but I was only refunded $2.24 not the $2.69 that it rang up as... and no GST back.

Does anyone know if you should get a refund on the higher price (that I paid) or the lower price?

You should be refunded the price that you were charged so it should have been 2.69 back. I think the GST still applies though, the store gives you the product for free but the government still wants taxes for it.

[Mbgurl]

re: acl's post on "Scanning Code of Practice"

Very helpful & informative submission - thank you!

One wee problem though, "click here" at end of your article regarding "Want to learn more about SCOP..." won't work for me. Linked took me to that generic error message page instead, the one about "page not available." Could be me, but I did try it several times?

[zoro]

The item should be free so whatever you paid should be refunded. Shouldn't be any tax on the free item ot $10 that comes off, its the same as the store lowering their price.

[Aliciax]

Does scop apply to this:
I went to walmart with a zehrs flyer price matching for 3 sunsilk shampoos the original price was 2.47 at walmart and at zehrs it was 2 bucks so 2 of them rang in as $2 and the 3rd was rang in as 2.47 so does scop apply to price matches?

[bambinoitaliano]

The SCOP does not include misplace item. Otherwise, it will be a free for all. The price tag product such as the UPC has to match the product(with the exception of bonus package). Often people jump the gun crying wolf for being cheated out of a free product.

[Lyn2005]

Hi! I'd like to THANK EVERYONE who contibuted to this posting. I never knew about the Scanning Code of Practice before joining this forum and reading the posts here.


I'm happy to say that I was able to apply it today!
It really works! I was at a Superstore in BC.


Purchased a Crest toothpaste for $2.99 and used $2.00 coupon off.
It scanned in at $3.89, so I took it to customer service.
They refunded me $4.00 cash, let me keep the toothpaste, and let me keep the $2.00 coupon discount off my entire receipt (purchasd other stuff too)

[Aliciax]

wow nice ^ never got the chance to have SCOP applied though. But have had many price errors, guess I'm just always in a rush so I never manage to check my reciept

[Alixana]

Thank you for this post. I didn't know about the scop, and apparently noone in my family does either. So I gave them this post to read for more info.

[NSangel]

I have had the one in the closest town follow it then the one in the city on the way to work will not. I was furious!!!! I was buying cat litter there and it was priced about 3 dollars less then what it rang up at. I had them check it and the customer service people chaulked it up to their night crew placing the cat litter in the wrong spot and they would not honour the scanning code of practice. I complained but it made no difference.

The other time was taco shells and this time this praticular Superstore did honour and I got my shells free Better managment I suppose.

WHEN THIS HAPPENS, and a store will NOT honor the SCOP and they are on the list. you can file a complaint with the competition bureau, least i know you can in NOVA SCOTIA. just google it. it's a gov't run thing. in other provinces try competition bureaur, dept of consumer affairs, or the better business bureau. they have to abide by it if they've voluntarily agreed to implement the practice.

[zoro]

The competition bureau doesn't enforce the SCOP (they have "endorsed it"). Compliance is monitored by the member associations, retail council, drug store, and the two grocery store ones. The 1-800 goes to a voice mail operated by them, directed to the right council who gets in touch with the store head office person they deal with.

[couponkristin]

My email to No Frills
I went to Roy's No Frills on Silvercreek Ave. in Guelph today. Catelli Healthy Harvest products were on sale for $1.49 but my bag of pasta rang in at $1.97. I asked the cashier to honor the Scanning Code of Practice and she had never heard of it. This concerned me but I understand that turnover can be high in cashier positions and it's hard to keep all new staff informed (although it's hardly an excuse). I asked her to call her manager to teach her about it.Barry, her supervisor came over and she asked him. He said that if I noticed it on my bill after I left and came back to the store, they would refund my money. I told him that the SCOP was for any product improperly priced in the computer no matter if I had paid for it already or not. He told me that since we had called the department to check the price and I therefor notified them of the error and it was fixed, I was getting the right price on my bill (because of an override) and then if I came back in the store the problem would already be fixed. I am not the only person who bought on-sale pasta that day. The SCOP is to give you incentive to correct an error that ripped off dozens of people who did not notice the price scanned by the till. Your company agreed to the policy so that you could be held accountable for these errors. I am furious that your staff(management/supervisors especially) but I am also hurt that Barry treated me as if I was trying to steal from the company. I did not make up the SCOP, your company voluntarily agreed to it. If anyone is stealing, it's a store that charged dozens of people the wrong price without remorse. My right to the $1.49 I am owed is far less of a priority to me than the apology I deserve for being treated as a scamming thief for trying to uphold a promise you made to your customers though the voluntary agreement to the SCOP.

[DxxxGxxx]

that's an excellent letter.
I am less then impressed with No Frills' customer service in general.

Does SCOP apply if a cashier enters wrong product code at the cashier?
Say you bought parsleys and he entered coriander. Does that fall under SCOP? It's an human error, but there are cashiers who constantly make this kind of mistakes and I am thinking SCOP should be covering for those too. Any ideas?

[MelSprag]

Zellers in Quebec participates. I use it all the time.

[kopykatz2001]

ty

[Bargain Seeker]

I bought some stuff at my Coop on the week-end and noticed after I got home that they had overcharged me on 3 products. I went back last night to get my money back. They never even mentionned the SCOP even if it was posted beside the cash register. Since I am a bit shy about stuff like that I did not mentionned but I was fuming by the time I got home. Out of the 3 products, 2 of them would have been free for a total of $6. I shipped them an email asking about the SCOP and if the onus was on the customer or the cashier to honor it. I got a response this morning. They did not answer my question but told me to come back with my receipt and that they will honor the SCOP. I think I should go and get my money back just for the principle.