SCOP question

[Dynasdreams]

If i purchased an item but noticed a difference in price after its been rung through, can i go back and get SCOP applied?

[MommaSaver]

You sure can! It happened to me with Loblaws. The wrong price rang through, and eventhough I questioned it, they insisted it was the right price. My hubby went back to double check and they were wrong! Got the item free, and paid the sale price for the second item.

[kool_105]

this is exactly what scop is for, you don't have to catch it before you pay for it, actually some stores insist unless you pay for it 1st, scop doesn't apply... go figure..

[truckerofbc]

I actually knew I was going to get a SCOP from Walmart, so I didn't pay for the item first, I told the cashier to just ring it through. When she did I said, oh I'd like to SCOP that item. (I checked and rechecked the price versus the shelf price comparing the UPC code of the shelf price with the product) so I knew I had a SCOP.

I did notice however that Shoppers is a little tricky. They will tend to leave the higher ticketed shelf price on the display and it will ring up under the sale price. I checked 2 items from the last store flyer and found that they didn't change the price on the shelf of Garnier Fructis Triple Nutrition Shampoo to $2.99. The shelf price said $5.99 so I brought it to a cashier just to check the price and sure enough it rang up as $2.99. (I didn't buy it, just wanted to check if I could SCOP it)...I wonder if they do this with SCOPer's in mind...like maybe you think you have a SCOP and you don't so you just pay for the item anyways...reverse psychology.

[reese&rorysmom]

Hey TruckerofBC,

I find I have that situation a lot with the RCSS here. The shelf will list the higher price and when I get to the till it rings up as a lower price.

[Alyna]

what does scop stand for?

this happened to me yesterday, actually. I bought a big box of scotties tissue. it was listed at $6.98, but when I checked my receipt as I was leaving, i was charged $9.98 so my husband went back and got $10 back, and got the tissue for free. SCORE! lol.

[reese&rorysmom]

SCOP = Scanning Code Of Practice I think.

[Jeniana]

Yes, you can go back to get SCOP applied if the store follows the code. It's voluntary (except in Quebec) so not all stores participate. Zellers doesn't, for example.

[JunkpileJennifer]

If you notice it once you get home and you don't want to go back out (especially if you're from out of town) just make sure you call the store and tell them and leave your name with them so that, in case the sign does get taken down before you get back, they can verify that ASAP. Because we had a customer come in the day after and the sign wasn't up anymore, so we had no way to verify if she was correct or not (although we did honour it just the same). It just makes our job easier!

[holmz__68]

I was at Walmart and tried to use SCOP on something I was buying(can't remember what it was). I mentioned to the cashier that it rang up wrong, and she told me that it ONLY applied to items that had a sticker price tag on it. When was the last time you ever saw a Walmart put sticker price tags on their items? To my knowledge.....never, unless it's an in house item from their bakery or something of that sorts. I think the cashier was just being a bi@*h and not wanting to let me exercise my right to use SCOP. I was just so irritated that I finally got to take advantage of this option, and then was shot down. I never tried to pursue it further, although I know I should have.

[tjthemanto]

I was at Walmart and tried to use SCOP on something I was buying(can't remember what it was). I mentioned to the cashier that it rang up wrong, and she told me that it ONLY applied to items that had a sticker price tag on it. When was the last time you ever saw a Walmart put sticker price tags on their items? To my knowledge.....never, unless it's an in house item from their bakery or something of that sorts. I think the cashier was just being a bi@*h and not wanting to let me exercise my right to use SCOP. I was just so irritated that I finally got to take advantage of this option, and then was shot down. I never tried to pursue it further, although I know I should have.

The cashier is wrong...its actually the other way round..SCOP doesn't apply to sticker price ticketed items but it applies to shelf display prices ( even if it has an expiry date on it ) or any other displayed price or flyer prices .

When there is sticker price on the product you can easily notice that it scanned wrong as you have the product/price in front of you , but if its a display price its kind of hard to remember the price when it gets scanned especially if you are buying lots of items as you are at cash & the display price is somewhere back in the store .


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The Scanning Code of Practice is a voluntary code that nearly every major retailer in Canada adheres to. It promises the customer accurate price scanning at the register on all UPC scanned or Price Look Up (PLU) merchandise. If an item scans in at a price higher than the shelf price the customer gets it for free (or $10 off if the item is more than $10)

The scanning code is endorsed by The Competition Bureau of Canada was created from the collaborative efforts of the Retail Council of Canada, the Canadian Association of Chain Drug Stores, the Canadian Federation of Independent Grocers and the Canadian Council of Grocery Distributors.

At participating retailers you should see this sign on the entrance doors and at the till that reads:

Scanning Code of Practice If the scanned price of a non-price item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a $10 maximum. If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.

FAQ's ABOUT SCOP

Who participates in the SCOP?
Nearly every major retailer in Canada participates in voluntary Scanning Code.

For a list of all participating retailers - Click Here

If the store I am in does not have the sign do they participate in the SCOP?
Although all participating retailers are suppose to display the Scanning Code of Practice sign as shown above, not all do. See the link above for a full list of participating stores and chains.

Does Zeller’s particpate in SCOP?
No, Zeller’s does not participate in voluntary Scanning Code. Except for i Quebec where this code is the law and not voluntary

Will the cashier give me the product free without mentioning the SCOP?
It is likely that you will have to ask the cashier to apply the Scanning Code of Practice. If the store is a participant they must give it to you for free or $10 off if the priced scanned is higher than the shelf or other displayed price. If the store will not apply the code, call 1-866-499-4599 and register a complaint.

How about if I more than one of an item that scans in wrong?
If you buy three identical items you are entitled to the first item free, the following items will be adjusted to the lower price.

How about if I buy many different items that scan in wrong?
You are entitled to the first item free per unique UPC, so if each item has a different UPC each item is free. You are entitled to one item free per unique UPC code.

The product had a price tag on it does the SCOP apply?

No, the Scanning Code only applies to non-price ticketed items.

The displayed price was expired, does the SCOP apply?
Yes, if any displayed price for that item is lower than the price the item scans for Scanning Code applies.

The item was on clearance does the SCOP apply?
If the item is not ticketed with a price and the mark down was only by a sign or dsiplay than yes, the scanning code applies.

How about if the price that scans in for lower than the display price does the SCOP apply
No, the Scanning Code of Practice only applies if the price that scans in is higher than the shelf or any other displayed price.

My item was more than $10 do I get it free?
No, if your item is more than $10 you will get $10 off the price of your item.

I want to learn more, where can I find out more about the SCOP?
For more information on the Scanning Code of Practice please visit the link below: Click Here

[CouponMom09]

I was at SDM yesterday and there was a bunch of Pringles on clearance for $1.49 (so the sign says). At the counter, it rang up to $3.29 each, so I told the cashier if they adhere to SCOP and she said, "What's that?". I explained it to her and then she asked one staff to check the price and then told me it didn't apply to sale/clearance items. In short, she just corrected the price... I knew I should have gotten the items for free (I only bought 2), and after reading the previous post on the guidelines, I feel like I lost my first SCOP try!

The item was on clearance does the SCOP apply?
If the item is not ticketed with a price and the mark down was only by a sign or dsiplay than yes, the scanning code applies.