Stouffers rewards

[ElisaM]

Hi,
It seems lately am having issues LOL anyways when I went to input a stouffers rewards pin it said I have 8 instead of 18 it said I have had 31 in total which is right but that I redeemed for 1 reward for 22 points. Its not right I did redeem but when it was 12, do they expire or is it just a mistake. I plan on calling tomorrow or tuesday. Any advice would be appreciated.

Thanks

[browngirl82]

I have the same issue as well and just emailed them. The 9 pins I had are completely wiped out. I thought the pins expired and they started a new promo but the rules and regulations say Feb. 28, 2012. I hope they get this fixed asap!

[ElisaM]

I have the same issue as well and just emailed them. The 9 pins I had are completely wiped out. I thought the pins expired and they started a new promo but the rules and regulations say Feb. 28, 2012. I hope they get this fixed asap!

That's what I thought too, I hope its a technical problem

[stasymipip]

i have the sam eproblem

i had 15 pins entered

will call them in the morning

[Nomerr]

same problem here too, I was only three pins away from my gc....so frustratiing!

[Poirot]

Hi,
It seems lately am having issues LOL anyways when I went to input a stouffers rewards pin it said I have 8 instead of 18 it said I have had 31 in total which is right but that I redeemed for 1 reward for 22 points. Its not right I did redeem but when it was 12, do they expire or is it just a mistake. I plan on calling tomorrow or tuesday. Any advice would be appreciated.

Thanks

I posted about the same problem.I've had this problem for several weeks.I've called several times.I phoned 18003874636.I'm going to keep calling until they fix my problem.If more of us call they will have to fix the problem.

[mcminsen]

I've almost given up with that "rewards" program. I can't remember the last time that entering some codes was problem free for me. Usually it was just a matter of having to enter the codes a number of times before they finally took. The last time I tried, my count went up and down constantly. Several times it appeared that I had enough to redeem. So, I tried to redeem and it just bounced me back to a page showing that I only had 18.

I used their "contact us" thing and sent them a detailed message about the problems. It says that somebody will respond within a few business days but it's been at least a couple of weeks now and I have had no response. I really don't know how much more time I want to spend trying to make it work.

[QueenH]

I called and spoke to them they gave me a case # and said they would get back to me in a few days. Well 2 weeks later they called to ask me how many points I was missing and then said ok we will call you when we resolve the problem. Thats it so its been over a week and I will have to call again. Hopefully they have something positive to say.

[Poirot]

I called and spoke to them they gave me a case # and said they would get back to me in a few days. Well 2 weeks later they called to ask me how many points I was missing and then said ok we will call you when we resolve the problem. Thats it so its been over a week and I will have to call again. Hopefully they have something positive to say.

I posted this is another thread too.I got a case number last week.I was told they would call in 3 to 5 days ago last week and no call.Then I call today and the lady is they are re-escalating then I'm supposed to get a call in less in 3 to 5 days.

[Poirot]

I had no problem with the $10 gift card redemption PINs until Stouffers Rewards added the option of getting a Cineplex movie ticket.Why couldn't they wait until after February 28 to add this new redemption option.

[browngirl82]

My account still hasn't been restored as yet. I called Stouffers at the number you provided above and they filed a case. Let's see if someone calls me back to get this fixed!!

[browngirl82]

Has anyone had their Stouffers pins restored as yet? Mine are still missing and everytime I call in they keep telling me someone is working on it.

[QueenH]

I still havent had my pins restored and its been since November. I keep calling and I get the same answer. Well we will have this escalated for you and no worries we will solve this and get you your GC. Man I just wish they would send the GC for my troubles.
Has anyone been given their pins back yet?

[Poirot]

I still havent had my pins restored and its been since November. I keep calling and I get the same answer. Well we will have this escalated for you and no worries we will solve this and get you your GC. Man I just wish they would send the GC for my troubles.
Has anyone been given their pins back yet?

I was missing 16 or 17 PIN codes in November.I kept on bugging them since then.I was emailed 20 PIN codes around the first week of February to replace place my missing PIN codes.

[pippinelkhound]

I just want to know where my gift card is! I redeemed back in December, emailed them and nada.