Regarding the Recent Shoppers Drug Mart Optimum Points Events - Please Read

[carlyincanada]

Tomorrow is another day & the battle continues...I'm paying a visit to my SDM manager to see what they can do....I'm sure they don't want to lose my business....good night folks!

[Darth Penguin]

I don't have a SDM card but I feel sorrry for those who were caught in this mess .

I also feel sorry for Sally since there was a troll gunning for her, personally. And for Boo who does so much good here. And the other mods..I wouldn't want to miss them out but I'm only sure of Amberlab and Rose's names
...sorry.

[Sally888]

We can't forget there are people effected that have never traded points nor divulged any info on Sc.

[Sally888]

I don't have a SDM card but I feel sorrry for those who were caught in this mess .

I also feel sorry for Sally since there was a troll gunning for her, personally. And for Boo who does so much good here. And the other mods..I wouldn't want to miss them out but I'm only sure of Amberlab and Rose's names
...sorry.

Luckily after years of dealing with these types of people they no longer bother me on a personal level.

[Darth Penguin]

Luckily after years of dealing with these types of people they no longer bother me on a personal level.

BTDT didn't "showmetitsforthelads" to prove I was the female mod on a predominatly male board..

I still get annoyed when trolls and sock puppets target just one of the mods though.

[PinkLincoln]

We can't forget there are people effected that have never traded points nor divulged any info on Sc.

Have you recieved any info on your case Sally? It just worries me.. This weekend I want to shop, but now I just wonder what the point is, if the points can potentially disappear and little is done about it

[ashokia]

I just feel so stupid for not noticing the very plain "We do not endorse the trading of SDM points" in the trade post-it. I see SDM points on so many wishlists! As unhappy as I am that this happened and to some great people too, it's a good lesson for those of us just starting out with the Optimum program.

I'm just wondering what the response is for those people who lost points who didn't have any ties to SC. Could they have been targetted simply because they were connected to one of the accounts ged for potential trading?

[hollyhill]

Well Carly I received the call. They said because of the trading I compromised my account and they would not return my points. So they are gone. Carly did you ever trade ( or worse admit it to them?), then you may get the same answer. But if you didn't maybe you will fare better than me.

I am still in shock. It was hard to take it in. I think I will go and cry now.

[lindsbeth112984]

I just feel so stupid for not noticing the very plain "We do not endorse the trading of SDM points" in the trade post-it. I see SDM points on so many wishlists! As unhappy as I am that this happened and to some great people too, it's a good lesson for those of us just starting out with the Optimum program.

I'm just wondering what the response is for those people who lost points who didn't have any ties to SC. Could they have been targetted simply because they were connected to one of the accounts ged for potential trading?

I am one of those new people just starting out. It has definitely taught me that I will never trade.

[Poirot]

I agree & don't hold SC liable....

But SDM needs to explain how some our our accounts were changed (name, addy etc) & also if these points were used by someone....SDM also told me that I had done TOO MANY transfers since 2009/2010...OK when did this happen & where does it state that???
I've done the TAF events on SC & also done my own groups for friends & family so naturally transfers took place!!

SDM encourages transfers on one hand but then turns around & says oh you did too many!! WTH!! kind of answer is that???

Just my guess when Shoppers runs a Tell A Friend event they want the referrer to keep all the referral points and not distribute the points amongst the people they refer.

[Poirot]

Well Carly I received the call. They said because of the trading I compromised my account and they would not return my points. So they are gone. Carly did you ever trade ( or worse admit it to them?), then you may get the same answer. But if you didn't maybe you will fare better than me.

I am still in shock. It was hard to take it in. I think I will go and cry now.

Very sorry to hear that you won't get your points back.I thought it would have been nicer of Shoppers to send people an email warning about trading instead of shutting down accounts.

[mcminsen]

Very sorry to hear that you won't get your points back.I thought it would have been nicer of Shoppers to send people an email warning about trading instead of shutting down accounts.

+1

I'm also very sorry to hear about people losing their points in such an awful way, especially at Christmas. SDM could have easily restored the points and sent stern warnings.

I'm not sure if we'll ever have all the answers but I'm sure Smartcanucks will be better after having gone through all this. SDM however, just ends up looking like Scrooge.

[Shwa Girl]

+1

I'm also very sorry to hear about people losing their points in such an awful way, especially at Christmas. SDM could have easily restored the points and sent stern warnings.

I'm not sure if we'll ever have all the answers but I'm sure Smartcanucks will be better after having gone through all this. SDM however, just ends up looking like Scrooge.

+1
There should be a super sale before Christmas and an apology from the company.

I hope that Shoppers lurks on this board and takes these comments into considersation.

Shoppers is missing a great opportunity to win friends back(Optimum points users affectd) and make new friends (new shoppers/Optimumers).

[fayemercier]

Has it been confirmed that the people who are missing points had them stolen or did SDM shut their accounts down due to suspected trading?

Either way, I suggest that all SCers start posting messages on the SDM Facebook page requesting that the optimum transfer page be taken down immediately (transfers could still be done by phone) and that the online system undergo security upgrades (i.e. password instead of postal code).

If it's the latter, I have a feeling this will be a difficult lesson for all involved.

[rebecca123]

Well Carly I received the call. They said because of the trading I compromised my account and they would not return my points. So they are gone. Carly did you ever trade ( or worse admit it to them?), then you may get the same answer. But if you didn't maybe you will fare better than me.

I am still in shock. It was hard to take it in. I think I will go and cry now.

Sally did they tell you whether or not your points had been redeemed by a thrid party?

Just my guess when Shoppers runs a Tell A Friend event they want the referrer to keep all the referral points and not distribute the points amongst the people they refer.

That's what I was thinking too, in SDM's narrowest definition of trading, they might see this as warranted application of the legalese. In essence, they may feel that a group leader is not gifting points to someone, they are trading the points for a service performed, where otherwise not performed would negate the entitlemet to said points.

I understand the responses from SDM regarding trading, but I'm still really interested in those whose points were actually redeemed by a third party and those whose information has been changed. I thought one person mentioned that her points had been redeemed in a distant city? I could be wrong as the thread is now gone. Irrespective of the cards being voided or points not being returned for trading, it's still theft. The only common denominator would be found amonst the people who actually had their points redeemed. I understand SDM is assuming no responsibility for the theft if they suspect points trading, but you'd think they would still want to catch the thief?

In the end, I guess they probably wouldn't have a case against the person even if they caught them, because if it is someone the affected parties have traded with, all they have to say is "So-and-so traded me the points for $200 worth of coupons". There wouldn't be a way to prove otherwise, and all the thief would be guilty of is breach of the TOS for trading [subject to revocation of points that no longer exist, or a voided card that can easily be replaced if it hasn't already].

However, even if SDM looks at it all in that way, surely people don't give other people permission to change the personal information on the account. That one's a poser, and while I understand they assume no liability for it if there has been suspected trading on the account, surely the fact the information has been changed should work in favor of the affected people to demonstrate theft as opposed to trading/gifting the points away.

Still interested to hear how many of the affected have had their points revoked vs redeemed. Good luck.