Check out the video message on Timothy's facebook page.
Looks like everyone will get a coupon for a free 12 pack to use at a store near you.
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Check out the video message on Timothy's facebook page.
Looks like everyone will get a coupon for a free 12 pack to use at a store near you.
WOW! That is great, way to go Timothy's!
I think it's well done.
Hopefully the complainers can stop now.
They're getting free coffee and more free coffee if they order one box from the site.
Awesome compensation.
Can't wait! I think it was the right thing to do.
I cant watch the video since it wont load on my computer. What are the details? Do they automatically send out the FPC coupon to those that signed up for the promo and didnt get it or do we need to sign up again?
It says everyone who registered will get it. Hopefully those that got the samples won't get the FPC, but who knows how well they kept records.Quote:
Originally Posted by julisa68
thanks for letting me know. :)Quote:
Originally Posted by slayer_glade
WOW that is nice of them, Zellers could learn a lesson from them. I watched the message and it also said that they were going to delete our information afterwards too.
thanks
That's awesome! Good for Timothy's for doing that.
Awesome Now the Tricky Part is where they sell this mark in stores?
I remember ordering it and didn't get anything? so do i have to register again or they already have me down?
Awesome! I already received their 4x free boxes of coffee....and then took advantage of the B1G2 free offer (FACEBOOKPERK). Now I'll be getting another box with a coupon....woohoo. I actually took a second Keurig to work and it's on my desk so that extra coffee comes in handy :)
I don't think it will be for those of us that already rec'd.
I know they sell alot of timothys variety at canadian tire, thats where i usually pick mine up
This is the most I have seen a company due after a glitch. Very generous of them!
Super!!!
Yay! :)
Quote:
Originally Posted by shantayl
They better not send the fpcs out to people who got the samples.
thats not fair at all.
:mad:
I AGREE! And everyone should take a moment to write Timothy's thanking them for the FREE samples and/or FREE offers. Appreciation goes a long way.. especially in helping Timothy's to determine if or when to do another sample giveaway :DQuote:
Originally Posted by slayer_glade
Don't most packs come in 18? Hope the 12 packs are easy to find...
The 12-packs are the ones sold in the grocery stores. If you watch the video it mentions that they are sending a coupon that can be redeemed in a grocery store.Quote:
Originally Posted by eltada
What a great gesture. Owning up to their mistake and making it up to their disappointed fans.
good for them! :top:
Great news! :)
So generous of them. Awesome to see this from a company. I was not able to get the sample pack, so this is great!
Looks like everyone will get an email FPC per the Star
"To make things right with its customers, it will email everyone who signed up for the promotion a coupon for a free 12 pack box of coffee."
More Timothy's coffee coming I guess I really need to purchase a Keurig now. I don't think I can return my brand new Tassimo because it's pass 30 days...so now I have this useless coffee machine and tons of k-cups.
https://mail.google.com/mail/?ui=2&i....3&disp=emb&zw Dear Valued Customer,
You have recently subscribed to receive as a gift, free samples of our Perfectly Pumpkin™ K-Cup® packs. https://mail.google.com/mail/?ui=2&i....7&disp=emb&zw Because of a technical glitch, an email confirmation was sent to you beyond the quantities available. Unfortunately, we are not able to send you the free samples as indicated.
However, Timothy's® wants to do more than just say we are sorry, and we still want to share our great coffee with you. You will soon receive by mail, at the address you have provided, a coupon for a free gift: a 12-ct box of Timothy's K-Cup® packs that you'll be able to choose from the selection offered at your favourite grocery store. Rest assured, your email and personal information will not be used for further communications and will be deleted from our database.
We hope you will continue your journey of coffee discovery with us. Thanks for your high interest in our brand, your patience and understanding.
Sincerely,
Timothy's® World Coffee Team
For more details, please visit us:
http://www.facebook.com/timothys
I got an e-mail that said, we've change the shipping to be free since you've ordered, so we have credited back your credit card!! this is great customer service.. The 3 boxes for $17.45 is a amazing deal.. thats 24 cents each..
I also ordered the 3x boxes for $17.45.....excellent deal.
You're right, I just saw in the Metro flyer for next week that they have a new lower price on Timothy's 12-packs so I guess I will head over there with my coupon when it comes. They give airmiles even on FPCs! :excited:Quote:
Originally Posted by Colsgirl