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Thread: SJ Energy
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Thu, Jan 19th, 2012, 04:13 PM #1
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Fri, Jan 20th, 2012, 09:56 AM #2
No, I haven't ever had problems with them. I'm not on pre-authorized debit; I just pay whatever my monthly bill is.
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Fri, Jan 20th, 2012, 11:08 AM #3
Well if you have pre-authorized debit and electronic billing (I receive my bill via email) there is a problem with their system. Your pre-authorized debit payment may be different than what you receive on your electronic bill. So your electronic bill may show $90.00 and they may have $110 deducted from your account due to other charges however you would not know this unless you matched up your bank statement to your electronic bill. I called them this morning about it and they don't know how many of their customers have this issue. They agree that it is a problem.
Please note that this is not a matter of them overcharging or wrong billing just that the information may not be correct on your electronic bill versus what is automatically deducted from your bank account. Could be a problem for budgeting if you are not aware that the withdrawal from your bank account may be different than what your bill actually states. Apparently this is only a problem with customers that have pre-authorized debit and receive their bill electronically not for the customers that receive a hard copy in the mail.
I started pre-authorized debit last September and have found 2 errors. When I contacted them last fall it was suppose to be fixed however it happened again. I have stopped pre-authorized payment and will go back to paying it myself directly.
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Fri, Jan 20th, 2012, 12:57 PM #4
- Join Date
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Tue, Jan 24th, 2012, 02:02 PM #5
wow, that is crazy. Very unfortunate and would make it hard to budget. I would definitely pay it myself to. What a pain for their customers.
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Tue, Jan 24th, 2012, 08:44 PM #6
I received a letter of apology today and have gone to hard copy billing and no direct withdrawal. I also received a service fee charge waived.
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Wed, Jan 25th, 2012, 08:09 AM #7
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Thanks for the warning about this billing method! Who needs that kind of hassel?!
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