Samplesource free sample fiasco.
The morning that their site went live, i tried to register. of course the site went down part way through, and was down for quite some time afterwards.
on one of my attempts, i finally completed my order, and was able to select 8 samples.
i went back to check the status of my order today and saw that my order didn't exist. i emailed the company asking about it and they replied by saying
"Thanks for your note
The reason we removed the account is so you could sign up again and request all the samples. We thought that was a nice gesture for everybody - so they could go back in and re-order.
If you would like to be removed from our list please let us know and we can unsubscribe you."
I went back to the site and tried again, and this time got 2 samples. I emailed them saying that it didn't seem to be a nice gesture, if they dumped orders.
I also told them that because i was disappointed it didn't mean that i wanted to cancel the 2 samples that i was finally getting.
they didn't like that, because they replied by saying
"We are going to go ahead and cancel your order.
Thanks for your visit. We will also unsubscribe you."
i am shocked lol!
just because i'm disappointed because i was unable to complete the registration and survey a few times when their site kept crashing, and when i finally completed the order they dumped it because they thought they were being nice to everyone by doing so they have canceled my samples.
my disappointment is a result of their incompetency. i didn't email them just because i was some weirdo slandering them for no reason.
samplesource.com is a very strange company. they are an angry and petty bunch of people who will take away your things if they don't like what you have to say.
out of my 6 years of couponing and sampling this takes the cake. i have never come close to having this type of interaction with a company.