Wondering if anyone else bought into any of their deals. If so, what kind of service did you receive?
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Wondering if anyone else bought into any of their deals. If so, what kind of service did you receive?
I didn't buy this one but I bought a TeamBuy with them for carpet cleaning back in the middle of March.
I would HIGHLY suggest not dealing with them - I am in the process of trying to get a refund through TeamBuy (unlikely, but worth a shot).
They are hard to contact and get responses from (don't respond back when they say they will) - and they emailed me back yesterday after I followed up again saying their equipment for carpet cleaning is being serviced so they are unavailable. I don't like having to chase them down for something I already paid for.
Also, DealFind has a bunch of messages about questions regarding their services and it took them til the next day to get answers. I just don't know how well it'll go to deal with them especially if it's multiple service visits like lawn care might be.
Yikes. I'd really just try and get your money back. I wouldn't let them clean my carpets after seeing the "detailed" attention they gave my yard. (note sarcasm) If they do come, watch them do it.
We bought this lawn deal:
http://www.dealfind.com/halifax/wxpr...ertyservices2/
They came today, and I was very disappointed. Three guys showed up. I watched them out the window and they basically were just grabbing stuff out of their truck and using their tools for appearance sake. Actually one guy didn't do anything the entire time they were here. The youngest guy literally ran circles around the front of our yard with the aerator totally missing more than half of the yard. I went out and asked what they were doing and the older guy (calling me dear...that didn't help his case!) basically BS'ed about how the aerator works. I told him that the point was to, put simply, put holes evenly in the entire yard and he said, "Well dear, I dunno, I'm just the painter". I told them my husband was on his way home, so they grabbed more stuff out of the truck and started working again. By the time my husband got home I was pretty upset. He started chatting with the guys, and I told him I need to talk to him in the house (clearly letting the guys know that I wasn't happy). It was then the younger kid started aerating the other part of our lawn with an actual purpose.
The lime they put down seemed to be good quality, but when I questioned whether they had put it down at all, the guy ran to a clump to prove that he put it down. (I'm no lawn care expert, but pretty sure clumps of lime won't be as effective!). So it was clumpy.
In the end they did more work than they would have if we weren't here. But there is no way we will ever be purchasing any deal from them again. I can't even imagine paying full price.
If you did buy this deal, and are stuck with it and they come to your house, before they do ANY work at all, tell them you will be watching them to see they cover all areas of your lawn. You're right, they are a multi-service company, and I was wary when I saw their website (with the two reviews). I really should have known better.
Lesson learned!
I bought the painting one (actually bought 2) back in March, can't say I have been all that happy with them today, however I do have a consultation apt booked for tomorrow at noon.. I'll keep you posted. I have had great refunds through dealfind in the past..
Ended up getting the refund with TeamBuy for TeamBucks - thankful to not have to deal with them :)
Oh good for you!
I found this on the Better Business Bureau. 10 complaints within the last year. I'll will definitely be adding another.
http://www.bbb.org/maritime-province...884/complaints
Should note that other business names under the same guy include : Roscoe's Landscaping, Ice Demon, (Xpress Property Works) and Interior Design Painting
WOW thanks for the link! A full on F on BBB! Glad I recouped my money (or equivalent).
I really should have done my homework but usually I have never had issues before with things purchased from Daily Deal sites - granted they are mostly food vouchers for restaurants.
They showed up today, for a consultation for the painting deal I bought, didn't seem to bad.. you all have me worried though. I should hear next week when they will be coming to actually paint.. but now i'm worring the quality of their work!
After reading everyone's issue's I also checked out BBB, and then I contacted Deal Find and told them I wanted a refund, then I wrote another email to Xpress Property and they responded with a note that said they will be in touch to arrange the work, wrote them back and told them I requested a refund from deal find, they came back to me with "I will refund the money just let them know" That tells me that he has bit off far more than he can handle, and was probably happy to refund me. I was not willing to take the risk that I would be unsatisfied. This is the 2nd deal find I have purchased for lawn services that has gone sour. I would not ever recommend buying a service like this, restaurant coupons have been no issue
Yeah I definitely agree with you about biting off more than he can chew. His emails did seem rather frazzled back and forth, but that's what happens when I've seen MULTIPLE deals from his company on TeamBuy and DealFind. There was driveway sealing, carpet cleaning, lawn maintenance, painting, something about gutters I believe. Daily deal website vouchers go like hotcakes and to have that many on websites (and doubles between the two sites) might mean he just got over his and his staffs heads quite quickly. Either way I am glad with the refund and will be using my TeamBucks "refund" to buy restaurant vouchers and figure out the carpet cleaning thing later (we have my parents carpet cleaner but it's intense because it's old and manual so a lot of upper body strength on awkward stairs). :)
Yeah, he most likely did take too many orders. (The main problem with these deal sites...although he could have capped the numbers) Before we bought the deal, my husband talked to him on the phone and he said he was putting out all these deals because he wanted new customers and was hoping to retain a good portion of them. The problem with that business plan for him is that when you get in over your head you have to hire new crews that aren't properly trained, you rush, and you subsequently do a poor job and hurt your business in the end. That should be clear to anyone what runs a business. So because I received such poor service, I can't help but feel the whole thing was a money grab. Why else would he put so many deals out at once? (My opinion)
Who knows? Maybe he hired really good painters. I can only say the lawn care I received was terrible. It's not as easy to get away with a poor paint job!
If it were me, I'd still try to get my money back though before it's too late.
Also haven't had any issue with restaurant deals. Love 'em!
one other point that may be of interest to folks is how little the person posting the deal actually takes home. last year, we bought a junk removal deal. through the course of dialogue with the guy (seller/owner), who actually asked for extra money from us, i came to understand what a significant cut the deal site actually takes. it was simple math to realize that this guy was pretty much working for nothing. unlike lawn care, a good job wouldn't necessarily yield repeat business. i think there are a lot of people looking to make some extra money (often with no ill intent) who just aren't that savvy in business. we ended up working something out for him that helped him out and we were satisgied with his work in the end.
Has anyone had a paint job done by this company?
Very disappointed like others have stated, the fact he operated under a different name last year - Roscoe's Landscaping says it all.
Sites should have a little more policy in place to avoid business with "shady" operations such as this.
There was also mention of too many orders, thing is he keeps offering them on many different sites, if he is overwhelmed and not delivering the services as purchase he should stop adding new deals and focus one purchased to date and make sure his customers are satified. Although... I know he is not interested in that and will likely just come up with a completely different name next year to do business under. I know for one I will not be a sucker again and will avoid these types of deals unless from a reputable business which has been in business "under the same name" for at least 2-3 years.
I think with a lot of these deals they will accept so many and hope that people forget they have them to use. I had bought 2 so far from operations that have since gone out of business. I think it is primarily a quick influx of cash for them and they cross their fingers and hope that they don't have to deliver on all of the ones sold. Trying to book one of the "Spa" ones that I bought was a nightmare, she never had availability and finally she just disappeared. The deal sites are really good though on refunding, although it isn't always cash just a credit for future deals.
Although I have now been refunded, he doesn't know that and he finally got back to my email three and a half weeks later.
Looks like there is another deal posted on TeamBuy for driveway sealing. I wish there were a way to warn people.
For a guy that is so busy, he has no problem finding the time to arrange more deals on these sites.
http://www.teambuy.ca/halifax/28137396
Interesting reading. I had a consultation set up with this company for Wed May 2nd. They didn't show and they didn't call. It's now May 5th. The phone number is no longer valid according to the woman who originally set up the appt. date. She told me that she was just "helping out" and didn't actually work for the company. She also told me that he received over 200 purchases for the interior painting deal alone. I'm going to send them an email today and see what they say. It sounds like I should just go directly to Dealfind and ask for a refund.
**On a side note, I did buy a room painting deal last year from a company called Accountable Services (weird name) and they showed up and painted the room with no problems at all. You just never Know.
There are some reviews over on Yelp.ca now. I suggest anyone who reads this that has dealt with them to post something.
http://www.yelp.ca/biz/xpress-property-works-halifax
Had I read reviews like these I certainly wouldn't have bought into their deal.
Well, it's now May 11th and I still have yet to hear from Xpress Property. I had to haggle with Dealfind all week via email looking for a full refund. They only wanted to give me a credit toward my next Dealfind purchase, but I persisted and today spoke with a very friendly supervisor (Nicole) who after hearing of my complaint via my previous emails said that certainly I was entitled to a full refund.
Why couldn't they just do that in the first place?
Now I am more likely to purchase something from them in the future, although I will be much more weary. Persistance pays off (sometimes).
Icetris
I bought 3 packages from them, 2 for the lawn care maintenance (one for myself and one for my parents as a gift), and one for the aeration/dethatching. We've been trying to get them to come for at least 2 weeks now, and getting put off. They don't answer their phone, their voice ail box is full and getting them to respond to email is difficult at best. They keep telling me theye're coming, and then don't show. At this point, they've already missed 2 weeks of service that they should've provided.
I was waiting to fertilize my lawn because I have thought they were coming to lime, so nothing's happened and it looks horrible :(
I contacted Dealfind yesterday via email and tried them via phone but they won't taalk to me until my email hits my my spot in their "cue".
I am praying that they will give me a refund, as I have more than $500 invested in this and will need to use that money to make alternate lawn care arrangements. I will be much more wary in the future about such deals. We're extremely disappointed.
Icetris, how did you get them to finally refund your money, as opposed to giving you a credit?
Hi amc,
I feel for you. I know how frustrating this can be.
After a few days haggling back and forth via email with customer service, they wouldn't budge on the credit only as a refund. When I continued to refuse this option, they directed me to call and speak with a customer service supervisor.
I called, expecting to have to be very nasty, but I spoke with Nicole, who reviewed my email conversation with Dealfind customer support and said that although they don't normally issue refunds, she said that "an exception could be made in this case." I was quite surpised that it was so easy and Nicole was super accommodating. I've listed her phone number below. I don't know if it goes directly to her or not, but it's worth a try.
Just continue to refuse the credit and insist that this is your money and that you want it back and are entitled to it. Mention that Xpress Property has had complaints lodged with the BBB and that if Dealfind again refuses your refund, mention that 'word of mouth' goes a long way.
Nicole
Customer Satisfaction Supervisor
Dealfind
Phone: 416.631.6368 x 332
Toll Free: 1.888.320.6368 x 332
CANADA
250 Ferrand Drive, Suite 1503
Toronto, Ontario, Canada M3C 3G8
Thank you, icetris. I received my email back from Dealfind, saying that they will only allow us credit. I will email them back the conversation I've had with Rob Monk from Xpress Property Works, and see what they say. If (or WHEN) they deny me a refund again, I will call Nicole, and at least they will have a record of the conversations I had with this company. When we had emailed him looking for service, he had said that his service didn't even BEGIN until May 9-th week. If that were the case, then the Dealfind deal would've expired before a person could even obtain the service, so then what good is a refund, if you don't KNOW they're not going to show up?
I'll post back once I have some more info. Thanks so much, crossing my fingers. I'd like to get my money back so that I can obtain lawn care from someone else, whom I can count on.
I emailed Dealfind the entire collection of emails correspondence I had with Xpress Property Works (all promises of dates they were coming, and my subsequent saying I wasn't happy they didn't show up and "when were they coming NOW?", etc), I also quoted Dealfind's refund promise from their FAQ section: "If anything happens making it impossible for you to redeem your voucher, we will ensure you are fully refunded."
Dealfind emailed me back today and offered me two options this time; 1) Dealfind credit plus 10% 2) Full credit card refund.
We are taking the cc refund, as we still would like to hire a reputable company to do our lawn care.
Just thought I would post this here so others may be able to see that if you persevere, all may not be lost. I am now going to be MUCH more inquisitive if I purchase deals in the future. I guess you can't count on Dealfind to check out the companies, you need to do the homework yourself.
Thanks icetris for the contact information. i've been fighting with dealfind for over a week now.. Via email. My latest one today saying it wad past 30- days and that I wasn't gong to get a refund, and the number to contact the company.
I called Nicole, The number you gave above and left a message.
I'd love to be able to warn people not to purchase deals for any of this companies work.
I hope I get my refund!
I'm so glad you got a refund amc! That's a lot of money. It's really unfortunate that you had to go through all that. In a way though, it's almost good they didn't show up earlier and mow your lawn once only to realize later that they wouldn't show up again for a long time. It would then be even harder (or perhaps not possible) to get a refund.
That's the thing, they showed up at my place (an hour early even, and I live an hour outside Halifax) but they did a terrible job. I didn't bother looking for a refund since they did show up.
However, if you paid for a full summer lawn maintenance package (mine was just the $49 one) and they are not showing up as promised, it's pretty obvious you aren't getting the service that you paid for and should receive a refund. You shouldn't have to jump through hoops to get one either.
Rob Monk actually called my husband a couple days after we bought the other deal to tell him personally that he was offering that summer long lawn mowing deal on Dealfind. He probably figured he got our money once... He made it sound amazing. They would come mow the lawn every 7-10 days. He went on about wanting repeat business, how he was going to lose money on it this year realistically, but he said the good job he provided would bring back customers next year who would pay full price etc. etc. My husband said he sounded very friendly. That was Dealfind's response too when I called to complain. When I asked if they had any other complaints the Dealfind representative said they only had a few complaints about him being hard to get a hold of (this was a few weeks ago) She also said that she had talked to Rob on the phone and he sounded really nice. It's one thing for us to sit at home and be fooled by a "nice" saleperson, but for a company to turn around and say 'well, I'm surprised you received such terrible service, he sounded nice on the phone' is a bit disappointing.
That all said, I'm really glad people are getting their money back in the end. Hope it works out for everyone else looking for refunds.
amc, I'm so happy you got your money back.
Let's hope that Dealfind s this guy, Rob Monk and Xpress Property, in their system so that he cannot post any more offers. Although, it would take shady guy like this to find a way around that too.
Icetris
Found another article that is worth reading.
This looks like it's dated Sept 10/11...I couldn't find a direct Chronicle Herald link.
There are some interesting quotes. Perhaps the Chronicle Herald should do a follow up.
http://massregistration.com/tradesme...icleherald-ca/
I would love to see the Herald do a update on this company.. it's BS company if you ask me!
Bilby and Icetris, thank you, I am so relieved that I got my money back! And....I am relieved that they didn't show up before I got my refund, because then I believe it'd have been nearly impossible to get any form of refund, and I think I'd be having the same issues with this cimpany all summer long...waiting getting frustrated, and not doing tht work mysef because I was always expecting they were coming.
Bilby, that's quite the article you found from the Herald! Is it any wonder Rob Monk changed the name of his 1 year old company, to something else?? He's probably making money off the people who give up on asking for a refund. Shame on Dealfid, after having so many compaints, for still allowing this guy to offer deals to unsuspecting customers! They say that they try their best to chec out the companies, but clearly they did not do that at ALL in this case, since it was easy to find compaints against him ad his companies on the BBB website, as well as the forum here, which I easily found via Google.
Murdocae, make sure you tell Dealfind you have been unable to use your voucher, because they do quote that in their FAQ section, if you read down, that if you're unable to use your voucher, you will be offered a full refund.