Tim Horton's rant updated Aug 20

I went to timmy's today to get an iced cappucino. I came home and was sipping on it I noticed something in my mouth that made me gag. I went to the washroom and found out it was a piece of plastic from their cup. I couldn't believe this. Yes I did contact the company about it and I hope they will send me something in return. Just had to say be careful about drinking out of their cups.

Anyone know how to add a picture it wont let me

Update: They called me today telling me how sorry they were that this happened. They said that the manager would call me in the next few days to make it right.

Update Aug 17, 2012
Joel from head office called and told me could they come by and pick up the evidence. He was very nice and came to my house. He gave me x3 2$ giftcards (not for trade) and told me he normally has more. Also that he would contact the Timmy's I got it from and they would call me Monday and do something special for me.

Update Aug 20 2012
Today I received a phone call from Joel and he told me to go to the Tim Hortons and there was 10$ gift card waiting for me. If you have a problem with a company go to the head office not the store/restaurant because you will get more out of it if you report it. So I received more then 5x my money I put into it. 16$ all together.

yuck!

i know

Not nice, but at least it wasn't a bug.

Not to be dismissive but it was just a piece of plastic.
Bugs are definitely grosser.

A friend of mine and my aunt got curdled cream in theirs, different times and locations. They sent me pictures and there was no way the employee would have been unaware of how bad the cream was-it was chunky! Needless to say, the few times I go there in a year I am cautious of everything I buy now.

I think you need to be careful about this. It seems like just a piece of plastic, but what if you had swallowed it? It could have cut your throat, causing immense pain.

Ive had this happen too! We were sitting in eating when it happened. I took it to the counter to show them and they said that the mixer must have hit the top of the cup when they were inserting it and thats how it got cut and a piece ended up inside.

Yes it is very dangerous. I have not heard back from them yet but it's only been one day I will let you guys know what happens.

That is terrible. I'm glad you didn't swallow it. I hope you hear back from them soon!

thanks MomOfOne79

i've had this happen to me.. hot chocolate.. piece of plastic in it.. i got a phonecall.. very polite.. they called.. asked me to explain did a follow up call.. but nothing in the mail (didn't even offer me a free drink!)

When I was still in highschool and working for Tim's, I have to say that as bad as it sounds, things like this happened and sometimes it was inevitable. The pace at which the employees work is astonishing, and things are done very hurriedly...so it's almost to be expected that you will not be happy with your order. If you've sent an e-mail to the head office, chances are that it was just forwarded to the manager of the store and he/she will simply have a talk with the employees to "make sure this never happens again". I have seen it all in the five years that I've worked...and the years after that I went back to (any) Tim Horton's and always asked myself "why...?" It's disappointing to get an unwanted piece of plastic, or something even worse in your order...and I do hope that you get a response, but don't depend on it too much :(

natynat thanks for your message. if i don't get a message I will call them or do something more drastic. I could have seriously hurt myself over this.

I once found a piece of plastic in my donut from TH. At first, it looked like a piece of human nail...so gross!!!!!! Let's just say I don't eat there anymore.

I think this is a valid reason to complain. For one, you didn't get what you paid for. Two you could have been injured while drinking it. Additionally, I feel people complain about far less situations(ie/writing to a company about expired coupons on a box of cereal)when you knew when you bought it they were expired and demand replacement for them! Really? IMO just cut your loses and don't cry about the few $ you may have spent on the cereal. Afterall the cereal is still good. Having plastic in your cup is not good at all! Especially if it had been a child drinking it!

I take back my comment. :)
If you hurt yourself it would have been a huge deal.

I got a call back from them explaining how sorry they are that this happened. They asked if I was ok and told me the manager was going to get a hold of me in the next few days to make things right.

you did the right thing by contacting the company. it sounds like this has happened before and you might prevent it from happening from someone else if they inform their staff. as gross as a bug or such is...swallowing a piece of plastic that could become lodged in your throat is way worse.

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Originally Posted by sweetmomma

Especially if it had been a child drinking it!

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So true. This summer has been hot and I have seen many 6-9 year olds with ice caps. They would have been in trouble with the plastic.

That's terrible, I would have returned the darn thing to the location if nearby and got a new one as I would have just dumped the drink. I hope they send you a voucher or something for your troubles....nothing worse that ruining a treat!

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Originally Posted by xXtiggerXx

A friend of mine and my aunt got curdled cream in theirs, different times and locations. They sent me pictures and there was no way the employee would have been unaware of how bad the cream was-it was chunky! Needless to say, the few times I go there in a year I am cautious of everything I buy now.

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Now I have an extra reason to anyone who gives me the WTF look when I ask for an ice cap with no cream. I just get it straight up lol. No cream, no milk no nothing!

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Originally Posted by PurpleBunny89

Now I have an extra reason to anyone who gives me the WTF look when I ask for an ice cap with no cream. I just get it straight up lol. No cream, no milk no nothing!

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My sister does that too because she is vegan and they look at her like she has 3 heads when she orders!!! I remember they were like....sooo...you want an iced cap....without cream...and without milk??? But that's just the stuff from the machine then....*puzzled expression*....*finally goes and makes it*

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Originally Posted by roseofblack25

My sister does that too because she is vegan and they look at her like she has 3 heads when she orders!!! I remember they were like....sooo...you want an iced cap....without cream...and without milk??? But that's just the stuff from the machine then....*puzzled expression*....*finally goes and makes it*

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I find it not coffee enough when they put milk or cream in it. Its funny because I actually don't like hot coffee ... or cold coffee either but I like ice caps. But I'll tell ya you can sure taste the sugar they put in that syrup!

Wow..will be careful when I will order one next time.....Another story depends on the custumer service...a friend and I went to car order...and order 2 ice cappucino...but when he start the cars the beverages was not locked perfectly in the car hole for beverage...he explain the situation and the mess...and they offered to make us 2 others one...because that was disgusting to clean for us...

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Originally Posted by nephora

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Glad you had a happy ending. :)

thanks ssbean