Originally Posted by
MaxCapacity
We've all had a similar situation, and not just at McDonald's - my first step after placing my order at the first window is to remind the person at the second window - I smile and say, 'oh, don't forget there's supposed to be...' (add whatever extra or different there is supposed to be). If they still don't get it right, I go into the store and speak to the manager - all very polite, no point in alienating the person that you want to help you out. Explain as calmly as possible that it's a recurrent situation - they can correct the order on the spot, and they will pass it on to the staff - especially if you're a 'regular', after a while the staff will expect the special order from you. Last but not least, I call the local 'head office'. I'm in Vancouver, and the local head office for McDonald's is in Burnaby - for one situation I called them, told them what went wrong, that I mentioned it to the employee, and then to the manager with no result - they can then see that you already took appropriate steps which provides better incentive for them to get involved. I don't rant and rave at them - even if the restaurant in question was way out of line and just plain rude - the person on the phone at the head office didn't do it, so I just explain what happened, using the language used by the staff if that was the issue, and explaining why I didn't like the service or being spoken to in that kind of language etc. My goal is not to get something free from them, it's to fix the problem. I don't know if that helps you any or not, I guess I can only say it has worked well for me in the past. :o)