Any other Starbucks gold card members not getting their free drinks?

[kava5]

Any other Starbucks gold card members not getting their free drinks?

Since the rewards system changed on Oct16, 2012 I haven't been getting emails as promised.

Here's a copy of the email I sent Starbucks Canada today:

"I am a gold card member and live in Canada and have been reliably getting my free drinks coupons in the mail.
Since you have started your new program October 16, I have not received any email regarding my rewards available.
When I log into the starbucks.com site I am told I have 4 earned free rewards available, the next one expiring Nov 3.
When I log into the starbucks.ca site I am told I have 4 earned free rewards available=NOT FOUND.
I have been unable to redeem for any rewards as the 2 stores I tried told me they could not find my rewards on my
registered card.

Could you please send me emails when I earn rewards. Can you please fix my account so that I can redeem the
existing rewards on my account."

Sooo... they promised to "instantly" send emails when rewards are available but they haven't (Rewards being free drinks and food.)
And no stinkin' rewards are waiting on any of my registered cards either, as promised.

Anybody got any comments, suggestions, ideas as to what other course of action to take on my part?

They haven't replied yet, and I'm hoping to get this matter straightened up before all my rewards expire.

[Poirot]

Just email and tell them if they don't respond quick you'll be taking your coffee business elsewhere.

[jezz]

Same thing is happening to me...

J

[Chimmi]

Call them - I have spoken to them on the phone before when I had stars missing and they are always really great. Anyone that had rewards mailed to them in September had them also loaded on their cards when the program switched (so you get twice as many - the card and the electronic one). I had no issues redeeming one on Friday at my reg store. I notice the app is pretty bad though now. It takes forever to load your rewards. I used my physical card to get my reward on friday - not the app. Not sure if that is the reason the store cannot find yours ...

BTW I have not received an email either. Please let us know what SB has to say.

[jezz]

I called, I got the "=NOT FOUND" error so he put another free drink on...it says the same but he thinks it will work...fingers crossed!

J

[Chimmi]

I called, I got the "=NOT FOUND" error so he put another free drink on...it says the same but he thinks it will work...fingers crossed!

J

I get that error message sometimes too. The system is messed up. I hope everything works out okay for you

[kava5]

Call them - I have spoken to them on the phone before when I had stars missing and they are always really great. Anyone that had rewards mailed to them in September had them also loaded on their cards when the program switched (so you get twice as many - the card and the electronic one). I had no issues redeeming one on Friday at my reg store. I notice the app is pretty bad though now. It takes forever to load your rewards. I used my physical card to get my reward on friday - not the app. Not sure if that is the reason the store cannot find yours ...

BTW I have not received an email either. Please let us know what SB has to say.

When I logged in today the info showed 4 earned free rewards available, but with the =NOT FOUND bit missing, so went in hoping for the best. The card worked, got my free drink.

I'm not sure if this correction was in response to my email, or if it was just some general system correction of a problem a lot of people were probably having.

Starbucks did not respond directly to my email, nor have they begun sending me any emails regarding the availability of rewards (I'm getting regular general info emails regularly, but nothing specific to my situation.)

Calling them would have been my next step in trying to resolve the problem. I just didn't think that much fussing should be required, in general for a program switch that was so well publicized in advance. Didn't they have enough time to iron out the kinks before the roll-out?

Since I haven't received any emails from them regarding imminent availability of rewards, and these rewards do have expiry dates, I would advise any gold card holder to regularly log in to check on their rewards to use them before they expire.

[kava5]

Yay, finally got the email with the Starbucks rewards notification!