I picked up a case of diet pepsi and the box sliced open my finger. It is quite the gash. I have to have a bandage on it because it keeps bleeding on and off. I told the staff and they were unsympathetic. I asked if they had to do an incident report. The manager came over and said he had to fill out some forms (and that was it, nothing else to me). I paid for my stuff and left. It was very irriating!
Ouch!
Ouch is right! I've done that before, just not in the store though.
Sorry you cut your finger. Paper cuts are the worst sometimes, but I think I'm missing something here. What was it you thought they should have done? I've gotten paper cuts several times by picking up an item in the store. Heck, last week I picked up a bag of frozen tiger shrimp at Costco and one of those spikey fins was sticking out and pierced my thumb (it hurt like crap too), but that's what happens. I don't think that the store was responsible for that. That's why its called an accident, accidents happen.
im a walking accident ( as my mom calls me) So I feel your pain. paper cuts have got to be the worst!
I'm with holly on this one. I'm actually surprised that they let you fill out an incident report. Just saying :shrug:
We were walking in a parking lot once when my son tripped and skinned his hand. My husband took him to the washroom to wash his hand while I went to customer service to get a bandaid. They asked if he was ok and I said yup just needs a bandaid.
I do think the store should have given you a bandaid if it was bleeding that bad bit there isn't really much else they would be able to do. You didn't fall on a slippery floor or trip over products left in the middle of the isle or have anything fall on you so they aren't really liable in this case.
I'm sure the store can't possibly check each and every container that they stock in their stores for anything that might cut someone's finger; accidents happen, and that's what happened to you. The offer of a bandaid would have been a nice gesture, but seriously...I don't feel they bear any responsibility. jmho.
This thread reminds me of the time i sliced my hand open on a glass bottle at Nofrills.I was a cashier and the whole time the customer was yelling about the price of sandwich meat coming up at the wrong price..one handed calling for a price check and a band aid..turns out she grabbed the wrong package so it was the right price..
Sorry about your hand!:frown:
It was more than a paper cut it was literally cut open. I believe that the stores should fill out reports as I know when I took WSIB training they said that any cut can become infected or worse so to cover yourself you should always report injuries or accidents. I am not blaming the store but just saying they didn't seem to care.
This gave me a good laugh (I actually thought that was the intention, lol). If you're an employee and you get hurt on the job (falls, cuts, scrapes ect..) then you would fill out a form in the event of anything from a paper cut to a cracked skull. Because it is called "being hurt on the job."
But you are a customer? The only reason they would need you to fill out a paper due to the mentioned accident is if they gave you a bandaid because they require paperwork to show why they have stock missing out of their first aid kit.
Even if your hand now gets infected, just because you filled out some papers at the store doesn't make them liable.
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Originally Posted by sarah_cio
I still don't understand what you wanted from them?
If it was as bad of a cut as you say, maybe you should have requested an ambulance.
So, just trying to get a feel for when a store should fill out a report, and I hope everyone giggles at the following story:
I was in RCSS, looking at the fresh loaves of bread. I had just turned the corner, and was looking at the ones on the end of the display. I leaned down to grab one, and hit my forehead off of a clear plastic shield. Embarassed, I walked away quickly and met my hubby in the next aisle, to which he says " Why you walking so fast?" Me: "No reason, just want to get going"...he then looks at me and say "You're bleeding".... I had to cop to the incident, and go to customer service to ask for a bandaid.
They filled out a report.
I think they filled out the report because it was something in their store that caused the injury, versus just a product they carry having caused the injury?
For further giggles: We went back the next day, I was showing hubby what had happened, and he then also hit his head on the shield. He didn't bleed, but I was in tears!
Once at maxi I was reaching for a resolve stain remover from high on the shelf. Turns out the bottle was opened and it tipped over all into my eyes. Had to wash my eyes with water for like an hour. Maxi apologized but said they weren't responsible since it was likely a customer that left it open. I survived tho! No pain. Called the 1800 on the bak of the bottle and they said nt to worry!
I'm confused about this rant. What was it you wanted from them? Why do you get the impression that they did not "care"? :confused:Quote:
Originally Posted by sarah_cio
Pharmacy owner could have gained customer service points by tending to you or having front shop manager assist you in getting wrapped up.
About the paperwork-it's a good idea to have someone take an incident report. One time I was volunteering at a city-owned venue and a teen volunteer got stung. I made a point to notify the site supervisor and asked her about an incident report, just in case teen later had a reaction or worse. Teen was given topical first aid.
As OP mentioned, in the workplace, a paper cut should be reported just in case it later becomes a more serious medical issue (another colleague in a workplace explained it to me). Volunteers generally don't get told about protocol regarding cuts/scrapes but if they are in a good organization, usually volunteers have to abide by the workplace safety rules/reporting process in such matters.
I spoke to the store owner (also the pharmasist) and he agreed that I did the right thing by reporting it. They watched the video and saw me get hurt through no fault of my own. I didnt blame the store at all just was frustrated. He said you should always report cuts. He said as a pharmasist he sees infections from small cuts all the time that can turn into a big deal. This is exactly why I reported it as another poster mentioned...you never know what could happen....I am very happy with how the store responded and the owner was respectful, polite and totally supportive. He even gave me a $25 gift card and will talk to pepsi about the incident. I didnt tell the store to get something from them so it was very kind that he offered! I posted a brag in the brag section on what I purchased with my gift card!
Just to clarify ...you went back and got the store owner to watch the video from that day?
And after speaking to him you got rewarded $25 for accidentally cutting yourself on cardboard! Wow.
...I accidentally cut myself ALL the time... I should report it more often, I'd be rich!!!
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Originally Posted by sarah_cio
This whole thing just seems totally ridiculous to me.....
Sorry millak, I fail to see how you are clarifying in this post? I did not say that I got the store owner to watch the video. He told me he watched the video himself (I didn't even know they had video cameras). I resent the implication that I complained to get a gift card. He told me that he wanted to give me a gift card to thank me for my feedback and for the fact that I did get hurt (by the way this cut did cost me $ as I had to use several bandages and polysporin but those who are being critical aren't thinking about that...and again through no fault of my own).
I think these are so mean, rude and nasty some of these comments. This is just about the rudest post I have ever read. I posted a rant (a small rant) about being irritated for cutting my finger at a store and the backlash from people is unbelieveable.
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Originally Posted by millak
This is a very rude post.
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Originally Posted by peachies
I wasn't aware that rants needed to include "what you wanted from them". I thought rants were just venting. Perhaps the mods can explain the purpose of the rants forum?
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Originally Posted by salady
It's not rude....it's my opinion...I didn't say anything rude in my post.Quote:
Originally Posted by sarah_cio
Huh? I was asking a GENUINE question but you decide to just become defensive. Please. This is a discussion forum. People are allowed to have a discussion.Quote:
Originally Posted by sarah_cio
You came here, posted a rant that you cut your finger on a case of diet pepsi. Fine. Then you asked the store if you had to make an incident report and the manager filled out some forms. Great. You should've been happy that he at least did that much. That was worthy of a brag in my opinion. Then you go on to say "they didn't seem to care". So....I was failing to see what the RANT is? That you got a finger cut? That you didn't want a finger cut? How should they have been more caring? This is why people are so confused. It would've been helpful to post what outcome you were hoping for.
People injure themselves in public ALL the time...this is nothing new. It's part of life...these things happen. As for this being a rant forum...can you imagine if we all starting coming in here and posting how we cut our finger, gashed our forehead or slipped on the floor and skinned our knee? The rant section would be a bloody mess (pardon the pun)!
Also, I have done WSIB (Workplace Safety & Insurance Board) training. There is nothing in WSIB about filling out forms for customers who injure themselves. This is for employees only. The store might have their own forms for reporting incidents or keeping track of what was given out from their inventory. This site has some good info.
Out of curiosity, what does this case of diet pepsi look like? Can you post a photo of it? I remember you mentioned that you think they should make safer boxes and that the manager was going to contact Pepsi about it. I am surprised that Pepsi is putting "unsafe" boxes on the shelves.
In MY opinion your opinion is rude. I have never called anyone or any post ridiculous on this site.
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Originally Posted by peachies
I wasn't becoming defensive at all. I was saying that I believe that RANTS are venting. I didn't know I had to come up with a solution in my rant.
Again, I didn't say me getting hurt as a customer means I am under WSIB. I said that when I did the training they said small cuts can turn into bigger issues so not to minimize small cuts. YOU are taking what I said previously out of context. If it is a DISCUSSION forum you should clearly read what others have written.
Thanks. I am asking the mods to delete as I did not know this post was going to turn out like this.
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Originally Posted by salady
Guys, there is no need to argue!
Sarah, it is a forum, people will ask questions. Not all questions are attacks or negative. Please remember that you can't hear tone on the internet and people speak different languages etc. What may seem negative may not always be. Rather than answering posts you find negative, use the report button and a mod will remove the post or speak to the person if necessary.
Peachies, calling anyone's post ridiculous is unnecessary
I didn't say that someone's post is ridiculous...people need to stop putting words in my mouth as that is also unnecessary.Quote:
Originally Posted by FallenPixels