Gotta relate a little story of what happened last week. DW had some awesome offers, including 2,000 for Breyers Ice Cream, 7,500 wus $20 on Health and Beauty, and 5,000 wus $50 In-Store. We were shopping together at a Zehrs, it was crazy busy, and we just wanted to get out of there, with our small, but Points heavy [36,000] 'shop'.
My wife scanned her key fob to start the order, as I was behind, loading stuff on the belt. At checkout, we looked at the receipt and only the H&B points x 2, so 15,000 were awarded. Having had many instances of missing points, I just assumed the obvious, and once I got home, submitted the usual online Points Inquiry.
The next morning, I was checking my account, and saw I'd been awarded 15,000 pts the day before !? I also had the Health & Beauty offer, which explained a lot. I then checked her acct. and zero points. Yup, you guessed it ... she swiped the wrong key fob; we had both forgotten I'd given her one of mine, just in case.
So back to the store we went, and after explaining our error to the (now very confused) CSR, she swiped MY key fog and credited back the entire order. Step 2, swipe DWs key fob, re-enter all the items, and pay (again). Voila ... 36,000 pts on the cash register slip. Yippee!
I had expected, that by re-swiping my fob for the credit, the 15,000 pts I'd received would have been subtracted. But, they were not, so I still had a problem.
Back home, we submitted another PI, to cancel her request for missing 21,000pts., and then I did a PI on my account, to explain I'd reversed my purchase, and to feel free to remove 15,000 points from my account, since it didn't happen in the actual credit transaction.
The following day, I got a nice email from CS, thanking me for my honesty, and 'because of my honesty, they were letting me keep the 15,000 points' This was very unexpected, as we're talking $15 here! I've been a huge fan of this program since day-1, and after this, even more so. :)