Walmart has the WORST customer service EVER!!!!
We have been having many problems using coupons at Walmart for quite a while now but last night, it was the last straw that breaks the camel’s back!!
Last night after work, DH went to Walmart Baseline/Clyde in Ottawa to use our 3 Vileda FPC’s that were expiring May 30th. As he got to the cash he explained to the cashier that Walmart’s policy is that the tax is included in the value of the FPC, just to make sure that it is inputted properly. He mentioned it to her 3 times and she still continued scanning and then gave him the total at the end of the transaction. At this point he figures that there’s no point of mentioning it again since she doesn’t listen or even care about what he was saying so he paid the amount and went to customer service. Customer service wasn’t aware of this policy either! She called the manager, and then he even had to explain to the manager their own coupon policy! The manager told the cashier “just give it to him and get this out of my store”. The cashier processed the correction and said “here”,-giving him the difference”, no apologies what-so-ever. He felt humiliated, and disrespected! He understands that it was only for about 1$ difference but the ethic behind this is that he shouldn’t have paid the tax for it as it is Walmart’s company policy. It was very badly managed! The whole “here” (handing the change) and “get this out of my store” was what through me and DH off the deck! We are both fed up with Walmart and if this is how they are going to treat their customers we don’t want to give them our business!
I never really rant but this one was WAY to much! Thank you for listening!