Superstore rant !#$%^^&

[ishyx0x]

thx everyone.. and i am def going to mail the head office

[mcon]

ive mostly stopped using coupons at normal registers, i do all my shopping at the customer service desk.

this is the exact reason i wont be using coupons at canadian tire anymore (old rant on here)

wasted 15 minutes of my time (cashier called customer service girl over) insisting that 1 per purchase meant i had to do it 1 transaction per item....

on that note though, i like to believe i teach some of these people about coupons, also i can hear them all talk to eachother about how i just got a super great deal as im walking away :D

[ishyx0x]

lolz actually i was at the customer service !

take copy of cpn policy with u - we had issues at the Surrey one a couple yrs ago guess things never change - sometimes I ask at customer service before I go to the till - but they can have issues or not know the policy too! try and find the front end supervisor before the till

[DianneS]

nope i am in SURREY, B.C

Which Surrey location were you at? If you tell me King George Hwy, I won't be surprised...other locations are much more coupon friendly in my experience.

[ishyx0x]

nope scott road ..

Which Surrey location were you at? If you tell me King George Hwy, I won't be surprised...other locations are much more coupon friendly in my experience.

[neelkamalll1979]

Huh...Scott Rd.... They have a coupon policy posted right at the front entrance where they post the competitor flyers. Nothing has changed as far as I know.

[secheltsaver]

Many coupons have a sentence that says "Pst,Gst,Hst and or Provincial sales tax are included in the coupons value where applicable".The $3.00 Glad coupon is one of them,therefore the coupon value WAS NOT over the product value.Next time point that out to the cashier and tell them it includes the tax

[MakaylaGreen]

I think it all comes down to where you shop and who you have as a cashier.Some know the difference between a "transaction' and a "purchase' and some don't until you explain it to them...most of the time they catch on.Believe me i was a cashier for 3 years if you would of came into my line at nofrills with coupons you would not of had a hassle.

[super807]

Eternal struggle!!

I've resorted to always carrying a coupon that says "One per customer." That way, I show them the difference.

Oh, that's a good idea!

And isn't it sad, that it is something that needs to be done?

OP, I think all of us have dealt with the lack of understanding of the different between a purchase and a transaction at one time or another. But boy, it sucks when it happens because it feels so crappy to have to try to explain things to them and to not feel bad while they are arguing with you. Sad you weren't able to get bags for free. But glad you were at least able to do the separate transactions for your items.

[ishyx0x]

WELL THIS IS THE REPLY I GET..

AND IT STATES THAT THE COUPON CAN BE REDUCED TO FIT THE VALUE OF THE PRODUCT..

BUTTTT SHE DIDNT ANSWER ANY OF THE QUESTIONS I HAD ASKED IN PERSON.. she just did a copy
and paste of the policy ....

I REPLIED AGAIN .. AND HOPE THIS TIME.. I WILL GET A PROPER ANSWER..

In regard to your inquiry, I would be happy to provide you with our national coupon policy provided below.
1.0 Policy
Coupon zone coupons, LCL flyer coupons, LCL website coupons and President’s Choice Financial® coupons are all gladly accepted according the terms and conditions printed on the coupon. Manufacture coupons are accepted for in store purchased items according to the guidelines listed in section 2.0.
2.0 Guidelines
2.1 The item being purchased must conform to the product details on the coupon including size, brand, quantity, co-purchased item etc.
2.2 Only Canadian coupons are accepted.
2.3 The expiry date must be valid.
2.4 The coupon must be presented at time of purchase.
2.5 A coupon cannot be redeemed against the “free” item in any offer where the customer buys more than one item to get one or more item for free (BOGO deals). Eg. Buy one bag of chips, get a second bag of chips free – a single coupon can be applied to the purchase of the two bags.
2.6 Coupons have no cash value.
2.7 If the coupon value exceeds the retail value of an item, the coupon value will be reduced to reflect the retail of the item.
2.8 All sales taxes are paid by the customer at the retail value of the product. Refer to 2.9 to see Free Item guideline.
2.9 The value of a coupon that offers a product for free will include the amount of any applicable taxes.
2.10 Home printed coupons from emails or websites are accepted in black/white or colour. Manufacture coupons must have a valid manufacture address on the printed coupon, expiration date and be completely legible.
2.11Photocopies are not accepted.
2.12 Coupons are void if they appear distorted or blurry.
2.13 One coupon only per item purchased may be redeemed during each store visit, even if a limit statement is not included on the coupon. Coupon stacking is not allowed.
2.14 The Store Management reserves the right to restrict individual item purchase quantities to reasonable family limits.
3.0 General Information
3.1 Each coupon will be reviewed to ensure it complies with the details of the section 2.0 Guidelines. We appreciate your patience during this validation process.
3.2 Customers with excessive amounts of coupons in a single order may be asked to relocate to complete their order as a courtesy to our other Customers.
3.3 We may change this policy without notice at any time.
3.4 All coupon redemptions are subject to the policy in effect at time of redemption.
3.5 Competitor’s coupons are not accepted.
Please do not hesitate to contact me should you have any further questions or concerns.
Thank you again for giving us the opportunity to address your concerns.
Sincerely,

[AlyssaDarling]

Cashiers don't know the difference usually unless they coupon themselves because the managers or supervisors who are SUPPOSED to do the training don't teach them. I've worked in 2 different stores and have been cash trained for about 4 or 5 years now and I have NEVER been trained about coupons. Retailers can't be bothered to train their staff properly.

[redhdlois]

I find Loblaws stores are the worst......when I go to Extra Foods in my neighbourhood they are just pathetic when it comes to coupons.....so i can relate to your frustration....