la societe stella artois Invite - Ontario only

[luxor69]

Still waiting for my Heys Duffle Bag I ordered on the last day .....I never heard a thing about it yet .

same here

[danger_dan]

RIP to the dead thread...

[rock]

RIP to the dead thread...

All good things must come to an end.............and this one came crashing done with mixed reviews

[Azari]

Waiting patiently...hopefully a surprise will happen soon!

Still hoping Miranda didn't lie about this (From early July)

Hi XXX,

We have you on our final list to process as your account was verified. I don’t have an exact date to quote you but they are in the process so you will be receiving them.

Thank you for your patience.

[BellFlower]

Apololgies for raising the dead , but I have to say that I'm glad to have found this forum and this thread. Yesterday I recieved the email saying "We have no records on file of anymore rewards for you". Really?! I still have the confirmation emails for the Heys Eco-tex bag (ordered May 16) and the Sony Headphones(ordered May 31). I sent in household billing info to verify my account and was assured by Rachel that my rewards we're on the way on June 29. Now, they have no records for me?

I've contacted Grip Limited by email and phone to no avail. It's really not the bag and headphones that has me so riled, but the blatant lies and glib emails shirking all responsibility for this mess. I know that some were lucky to receive all of their rewards, but those of us who made hundreds of tweets and facebook updates on their behalf, promoting their beer, and restaurants and events, and getting nothing in return... it's disgraceful.

I'm half tempted to take my complaints over to Grip Limited's facebook wall, and see if that puts a fire under them. Frankly, it doesn't look good for anyone involved, and clearly the people running the Stella Artois facebook wall simply don't give a damn.

[yito168]

Same thing happened to me. I wrote them a e mail for my watch,their reply email saying "We have no records on file of anymore rewards for you".

[Azari]

same for me!! They sent me a reply saying that they don't have record of my rewards

[luxor69]

I think it's fairly safe to say that if you don't have it yet, you're not gonna get it

[BellFlower]

I'm really sorry (and very angry) to hear that.

I hate to say it, but I have a sinking feeling that those of us who haven't received the prizes yet are all going to get those messages. My cousin is waiting on the same stuff as me, plus the Grill Pro set. No emails yet for her, but after what happened to me, she isn't hopeful. Worse still, I recommended her to La Societe. I feel horrible.

I am truly wondering whether this is more about Grip Limited than Stella Artois. I mean, do they know that Grip doesn't answer the phone messages or emails? Do they know that Miranda Voth is essentially calling their fans liars by telling them that there are no records of rewards? Rewards that many of us still have the confirmation emails for, and even later emails from Miranda saying that they are still on the way? I figure it will take two minutes of my time to call Labatt breweries (1-800-268-BEER) and say what I think of this promotion and the company who ran it.

I have to say that this is the worst promotion/customer service I've ever seen from a major brand...EVER. Not answering emails and essentially leaving people no recourse but to complain all over their facebook wall in front of everyone, is ass-backwards marketing, in my opinion. I would not leave the public image of my brand or company to such a truly incompetent group of people.

[rock]

I'd suggest you send all the info including emails to the BBB. Not sure if it would help you get your rewards (that you earned) but it cannot hurt.

[BellFlower]

That's a good idea, rock.

I'm not really holding my breath for the actual rewards, but I'm not willing to let it go without complaint. It really does reflect badly on the brand and on Grip Limited, who have been incredibly rude during this entire process. I think there will be many more angry people out there if they start sending more of the emails claiming not to have any record of rewards.

I called Labatt today, and was asked to forward my confirmation emails as well as the email that said there were no rewards on file. They are looking in to it and I'll update when I hear back from them.

[danger_dan]

That's a good idea, rock.

I'm not really holding my breath for the actual rewards, but I'm not willing to let it go without complaint. It really does reflect badly on the brand and on Grip Limited, who have been incredibly rude during this entire process. I think there will be many more angry people out there if they start sending more of the emails claiming not to have any record of rewards.

I called Labatt today, and was asked to forward my confirmation emails as well as the email that said there were no rewards on file. They are looking in to it and I'll update when I hear back from them.

I filed a report with the BBB two weeks ago, and received confirmation that they have contacted Grip Ltd. about the issue...they have until mid September to get back to me.

[BellFlower]

Hope you hear back soon, Dan.

I just filed a report as well.

[kasya]

Dan could you write the email contact? And pleeeeeease tell me what is BBB. Thanks!

[Azari]

That's a good idea, rock.

I'm not really holding my breath for the actual rewards, but I'm not willing to let it go without complaint. It really does reflect badly on the brand and on Grip Limited, who have been incredibly rude during this entire process. I think there will be many more angry people out there if they start sending more of the emails claiming not to have any record of rewards.

I called Labatt today, and was asked to forward my confirmation emails as well as the email that said there were no rewards on file. They are looking in to it and I'll update when I hear back from them.

I filed a report with the BBB two weeks ago, and received confirmation that they have contacted Grip Ltd. about the issue...they have until mid September to get back to me.

I would like to do the same...could you guys provide me the contact information and procedures

Thanks