Originally Posted by
nana2276
Okay, here I am again. An retired employee of WM. The experieced people who have worked at WM are being phased out & they are hiring young people who can be easily intimidated & scared for their jobs. There are very few who will stand up for themselves anymore. Upper management, & the ones who are hanging onto their coat tails, will claw their way to the top at the expense of anyone including the customer.
I had been in the retail business for over 25 yrs when I started at WM, & they didn't seem to know that the customer was the most important person who walked in the door. Inventory is cut, staff is let go, & people are threatened if they do not comply with the "Company Rules" Sam Walton must be rolling in his grave.
When these things happen, demand to see the manager. Not an assistant, THE manager. If he/she is not available, ask for a phone call as soon as possible. If not satisfied, call Home Office. These people need to be reminded that the REAL BOSSES ARE THE CUSTOMERS. Without your business, they are nothing. Do not take it out on the cashiers, they are only doing what they are told.