Some services on prestocard.ca and through the PRESTO contact centre will be unavailable starting the evening of Friday, January 15 and through January 17 while an upgrade is made to the PRESTO system. Service will resume early morning on Monday, January 18.
The upgrade will:- Support the further expansion of PRESTO on the TTC;
- Improve online features such as transaction history reports and email confirmation notices, along with other upgrades and;
- Make the online GO Transit Service Guarantee claims process easier
During this time, these services offered through prestocard.ca and the PRESTO call centre will not be available:- New card and replacement card orders
- Access to personal PRESTO accounts online or by phone
- Loading funds online or by phone
- Activating or reporting a lost or stolen card
- Setting up Autoloads
- Balance transfers from old to new cards
- Updating account information on the PRESTO website or by phone
- GO Transit Service guarantees via the PRESTO website.
- Frequently Asked Questions, Learn About PRESTO, The Contact Us form and Federal Tax Credit pages on the PRESTO website
There may be a delay with online transactions being updated; all transactions completed during this time should appear in the customer’s transaction history within 1-2 days after the upgrade.
General information questions during this time can still be answered by contacting the PRESTO Contact Centre at 1-877-378-6123