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I got an offer of 200bp per $1 spent on fresh beef. I bought 3 pack = $252.22 of fresh filet mignon today at Loblaws. When I looked at my receipt, I only got 19,800(3x6600).
So I called Customer service and said I was supposed to get 50,400bp not 19,800. She told me that the maximum I can get is 20,000bp no matter what other offers combined. So she gave me 200bp to make it 20,000, whoopee!
Bottom line is, if you have good offers and it goes over 20,000bp, do separate transactions per offer.
You can't do separate transactions. It is one use per card.
Good to know, but I'd never spend that much at once anyway!
Wowsers, I've never even had filet - so enjoy that bounty; well done and lucky you!
I had a loo at the terms of the card and nowhere does it specify a limit per offer, unless it is on the individual offers?
Since all of my offers say per $1 spent with no specified limit, I would ask for it to be escalated since it is not clear that it has a limit (and 3 packs compared to buying 300 of something for extra points should be on your side)
Like Natalka, I can't imagine spending that much at once, but $30 in points is a huge difference to give up on
That's bs I have gotten more points than that in one shot.
I have spent more than 20 dollars often and had no problem
I got 91,000 points today on one transaction and redeemed 100,000 so I don't what that crs was smoking but she is full of crap! I have gotten over 20,000 points many times on one transaction. I would definitely escalate to mgr. if they give you a hassle ask them to show you where it is written about 20,000 limit.
I would return the product! I have never heard of 20,000 max points ever!
EDIT: No like option for scouponer?
suggestionQuote:
Originally Posted by couponmummy
Log into your PC Plus account
Go to missing points section, with your receipt
Submit required information about the transaction
Tell them how many points you are missing and ask for those points
It has worked for me in the past, taking about 24 hours for them to e-mail that they have added the missing points.
Good luck
I meant to say to do multiple transactions if each of your offers goes over 20,000 points.Quote:
Originally Posted by windowwendy
She told me that it says 20,000 max per transaction in the fine print. I said I read it and I can't find it. She said to go to theQuote:
Originally Posted by FallenPixels
product and it will tell you. So she starts reading it and at the end, it says if you redeem 20,000, blah blah blah, and I said I didn't redeem 20,000
She was very stubborn and only gave me 200 to get it to 20,000.
I went back to my previous transactions and I have a few over 20,000. I sent them the info through the help section.Quote:
Originally Posted by Shwa Girl
I think I want to call them tomorrow because this is bugging me. $30 is $30 and I want my money.
Call them back for sure!! Any updates?
Did you get it fixed? They should make it right like Holmes.
They never answered my email so I called them back. A guy answered with a heavy foreign accent. I gave him some information which I had to keep repeating and then he told me to wait without putting me on hold. After a long while, I said "Hello, are you still there?". He said "Can I put you on hold?" I said yes. After a long while of boring music, he comes back and said that I called yesterday. Never mentioned that I also emailed them. While I was on hold, I think he was talking to the girl from yesterday. He said I got 19,800 and then 200 added. That's right but I'm still missing 30,400 points. He says that there is a note that someone was supposed to look into the matter but they are very busy and no one is looking into it yet. He says to check my account and call back in a few days if I am still missing points.
Will update you in the next episode of "The Saga of Couponmummy". Dum dum Dummm.....
I imagine they are busy, lots of people bought items for the produce offers that are not qualified and are sending in requests for points
@OP...."hate" is such a strong word :biggrin:
couponmummy, what I've started to do, is ask the cashier to do a subtotal so I can see the points come up on the screen. I have also asked a cashier to delete the transaction if I don't see the points and then call PC Plus to ask about the problem I experienced at the cash. Then there is no out of pocket and no problems with missing points.
I sent in a request for bonus points to be added to my account since the item that would have put me over the 20$ was not in stock and I got a raincheck for it. They were very nice, they added the 7400 points to my account (6000 for spending 20$ on produce, and 1400 for missing out on the 200 points per dollar spent on peppers - I wanted the 1/2 bushels of shepherd peppers).
The only thing I haven't been able to figure out yet is how to add my PC mastercard to my PC plus account, so that I get the points per dollar from the MC all on my account...
They gave me 30,200 points and missing 200 but I'm not going to complain.
This pissed me off. They are the ones who's system didn't work properly and it's my fault for asking what's mine? Not very good customer service.
"We’ve reviewed your current balance and as a one-time goodwill gesture have made the adjustment of 30,200 PC points to your account. "
At least you got the points
Now I'm afraid to shop at Loblaws type stores because I don't know if i will get my points or not. I bought 3 packs of meat and got 6600 points each. It's clearly not what my offer is (200bp per $1 spent). So if it happens again, they won't gave me my points because I'm flagged now. I am so disappointed in this programme that I'm going to write to Mr. Weston and tell him so.
I am glad you got your points but I don't understand why it is a goodwill gesture you were entitled to your points!
My letter is all typed up and ready to mail. Let's see if Mr. Galen will acknowledge their mistake.
May you get a response! Company let go a lot of IT staff last year around this time btw.Quote:
Originally Posted by couponmummy
SDM always tells me it is a good will gesture when they give me the points I am owed (typically new products where the UPCs have not been entered as a food/beauty item etc)Quote:
Originally Posted by scouponer
Someone has clearly put it in a form email for them and they use it without thinking
"one time goodwill gesture"? That's disappointing!
Still waiting from since saturday for a points up date for the betty crocker fruit snacks bought 12 and is missing points for 6 boxes(18000 pts)
Their customer service can be pretty awful. One time I waited 6 weeks for 20,000 points that were mine fair and square but their app was busted. Not my fault your app doesn't work. The customer service people actually recommended I don't use their app. They've been a lot better recently responding to email vs. phonecalls
Any time there are missing points they always put it on the account as "goodwill" which is dumb because those aren't goodwill, they're living up to what's promised!
I got 25,000 points in my PC Plus account. I also got a phone call from a lady who sounds like she's from Public Relations the way she speaks using all the right words and speaking very fast, my brain couldn't keep up. She apologized for everything especially about the 20,000 max points. She said it was an embarassment to them after what had happened to me. If I ever have trouble getting my points, I could call her personally. Now that is great customer service.