Am i understanding this wrong?
So today I was heading to Shoppers (Pharmaprix) to redeem for an X-BOX ONE.
Price was $349.99 + $0.80 eco fees = $350.79. They were also offering a free 50$ Shoppers Gift Card with purchase.
Before I left for the store, I loaded my digital offer for 18,500 points WUS $100.00.
My bill ended up looking like this:
X-BOX: $349.99 (Code B next to it)
Eco Fees: $0.80 (Code B & X next to it)
Gift Card: $50.00 (Code N & Z next to it)
X BOX Promo: -$50.00 (Code B next to it).
Subtotal: $350.79
Taxes: $45.04 (GST + QST)
Total: $395.83
Redemption: - $200.00
Grand Total: $195.83
Points awarded: 1490
Points redeemed: 95000
No mention of any electronic offer on the bill.
So if I received regular points of 1490, the assumption is that I spent $149.99 before taxes, which is actually correct. Eco fees ($0.80) and taxes ($45.04) are exempt from points.
Since I spent more than $100 OOP, should I not get the 18,500 points offer that I loaded?
The offer was from Nov 28 to Dec 4, and the offer is still loaded on my card ( I checked when I returned home).
It looks to me like the system only calculated the "B codes (without an X)" to calculate the total for the bonus offer.
Just because they gave me a gift card to use later, doesn't mean my total OOP should be $99.99 to calculate the total for the bonus points offer...
Even if it did, will Shoppers hold back 18,500 points because the total (including only B codes with no X) was 1 penny away from $100??
Should I call them, or will they tell me you can't get bonus points when you redeem??
I am kind of dissapointed, because with the $50.00 gift card and the 18,500 (worth 37$ on a big redemption day), I could have had the X-Box for $108.83 including taxes.
I appreciate your feedback.