If an item scans incorrectly, it's FREE!

[emma008]

how do you take taxes off of zero

If the item is taxable, cashier should discount the taxes so that you get it for free. You shouldn't have to pay the tax on it

[KK7]

If the item is taxable, cashier should discount the taxes so that you get it for free. You shouldn't have to pay the tax on it

Well maybe they do it different elsewhere but it shows up on the bill as zero $ can't tax on zero

[Puddles]

We received a pillow for free this Christmas as we wanted to purchase it and the sticker said $8.00 but it scanned for $12.00. I was very happy with my free present!!

[Sassy Saver]

Isn't it wonderful??
If you are looking for more information, it is called the Scanner Price Accuracy Voluntary Code.

*Taken from Competition Bureau Government of Canada website*
The Competition Bureau is a federal law enforcement agency responsible for administration and enforcement of the Competition Act, as well as three labelling acts: the Consumer Packaging and Labelling Act, the Textile Labelling Act and the Precious Metals Marking Act. Its role is to promote and maintain fair competition so that Canadians can benefit from competitive prices, product choice and quality services.
The Bureau has endorsed the Scanner Price Accuracy Voluntary Code, which evolved from the collaborative efforts of the Retail Council of Canada, the Canadian Association of Chain Drug Stores, the Canadian Federation of Independent Grocers and the Canadian Council of Grocery Distributors. These associations are composed of national, regional and local retailers selling a wide assortment of general merchandise, as well as pharmaceutical and food products.
This Code, implemented in June 2002, applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in all participating stores, with the exception of goods such as prescription drugs which are not easily accessible to the public and price-ticketed items.
Purpose of the Code

The purpose of the Code is to:

• Visibly demonstrate retailer commitment to scanner price accuracy;
• Provide retailers with a consistent national framework for dealing with scanner price accuracy issues; and
• Provide the retail industry with a mechanism for consumer redress in scanner price accuracy cases, to be managed by a Scanner Price Accuracy Committee.

Key Features of the Code

The Item Free Scanner Policy – The Retailers' Promise of Price Accuracy.
If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tagged, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price.
What does the Code cover?

The Code covers all scanned merchandise at participating retail outlets where this sign is displayed at the store entrance or checkout.
Scanning Code of Practice

If the scanned price of a non-price item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a $10 maximum. If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.
What is a non-price ticketed item?

A non-price ticketed item is any bar coded merchandise that does not have a price affixed to the merchandise.
What happens if two or more identical non-price ticketed items are incorrectly scanned?

Customers are entitled to the first item free (up to a maximum of $10) and the subsequent item(s) at the correct price.
How can I claim my refund?

Cashiers are authorized to implement the Item Free Scanner Policy.
If you are not satisfied with the cashier's decision, you may speak to the store manager or supervisor.
If you are still dissatisfied with the outcome, you may register a complaint with the Scanner Price Accuracy Committee, by calling 1-866-499-4599 (toll free).
Your complaints and concerns will be addressed with the retailer, and you will be notified of the outcome.

It is great to know your rights!!

[lucy16076]

In the code it says it doesn't include "price ticketed" items. Walmart uses price tags, so does this allow WM to get around SCOP's by putting on price tags?

...This Code, implemented in June 2002, applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in all participating stores, with the exception of goods such as prescription drugs which are not easily accessible to the public and price-ticketed items.

[Jasmynflower]

Of corse couponers know what that is....

[cdnmom2010]

Not all couponers do know about this and this site would be better if there wasn't so much negativity, now that would be cute.

I'm new as well and would never know about the SCOP except for seeing a post here about it before.

[Patty Smyth]

In Quebec it is law and is posted at EVERY CASH. The rest of Canada needs to get with it and make this a law that every store must follow.

It is meant to protect us. Imagine if your Zellers had to implement this law? I could walk into Zellers everyday here and get something for free if I wanted to. If I shopped there lol.

[Slaney]

I love how Zeller's was argueing on thier facebook that they don't have to follow SCOP cuz it's only the law in Quebec. I live in Saskatchewan & it's a law here! & According to the government website & the signs at Walmart it's a federal law.
Does anyone know how it works on items over $10? I remember my brother in law getting a tv for cheap cuz it was sitting above the wrong sign so that was the price they insisted on giving him when he was prepared to pay the right price but when I tried to buy Guitar Hero World Tour which had 2 clearance tags on it for $39.97 and so did the rest sitting in the clearance section I was argued with by the CSM that was wrong & it was really $100 game still. and then they still tried to make me buy it even after I said no

[traceywatson]

In B.C. the scop is NOT mandatory practice for each store, but rather a voluntary regulation adopted by some stores. That's why Zellers and others to not follow this practice. If a store follows this policy, a sticker on the front doors of the store will indicated that they do. So, do be polite when asking, not all stores comply with this practice....but no harm in asking.....you will quickly learn which companies do! Good Luck!

[Jnazurk]

The backside of the Walmart flyer states the policy (at the very bottom, on the back, in blue bar). So if anyone from Walmart takes issue, it's right there. (or, if you just want to read it). This is how I found out about SCOP to begin with.

[Candleann]

In Ontario SCOP only applies to non-ticketed merchandise. If you are at Walmart and bought the following items:

-Picked up 3 towels, sign on the shelf said $4.99, but they scanned at $6.99 each. Since there are no price tickets on towels, this will fall under the Scanning Code of Practice. If all towels have the same UPC code, then you will get the 1st one free and pay $4.99 for the next two. If the towels have all different UPC codes (example: different colours or shapes) you will get all 3 free.

-You picked up a sweater with a sticker on it that read regular $12.00, with a sale sticker on it for $10.99. At cash register it scans at $12.00. This item will NOT fall under the SCOP because it is a ticketed item. You will be charged $10.99.

-You picked up a movie (no price sticker on the item) in a bunker with a sign that said $29.99. At cash register it scanned at $32.99. You are entitled to get $10.00 off the lowest price, therefore, you will be charged $19.99.

-You picked up a movie with a price sticker on it of $32.99 in a bunker marked as sale for $29.99. At cash register it scanned at $32.99. Becuse this movie had a ticket on it with the price, it does not fall under SCOP therefore you will be charged the lowest price of $29.99.

Hope this helps

[marmaduke]

Not all couponers do know about this and this site would be better if there wasn't so much negativity, now that would be cute.

+1

[KK7]

scop is new to some people because their new to couponing : )

[leda]

Got two free items at Canadian Tire today with SCOP! I was with my DH who ALWAYS forgets about this rule and has NEVER said anything. I refuse to shop with him at CT (long story about why I went in today) so I'm never there when something scans in wrong. Today I made him read the SCOP sign, and when the item scanned in wrong, I told him to ask for SCOP. He really needs to learn, lol. He says stuff comes up wrong all the time there....ahhh!!! All that money we could have saved!