Canadian Tire - incompetence and aggresivity

[s_scat]

Hi, all
you can read below my complaint to Canadian Tire



COMPLAINT to Canadian Tire, <st1:address w:st="on"><st1:Street w:st="on">40 Hunterhorn Drive</st1:Street>, <st1:City w:st="on">Calgary</st1:City></st1:address><o:p></o:p>
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On August 23 – 2008 I dropped a tire for repairing on front-right side. It was only deflated. Next day I came back for picking-up the tire and I went to Black Diamond, where I stayed one month to work. Next day I installed the tire back on my car and my steering wheel vibrate a lot. I couldn’t come back right away because I was very busy to my job in Black Diamond .
One month later I came to Canadian Tire to tell them they forgot to balance my wheel … They check it and they said : “Yes it wasn’t balanced”. After that my tire didn’t vibrate any more my steering wheel …
Now I ‘m asking you how is that possible to pay for repairing and balance my tire, and actually to not balance my tire … ?
On December 19 – 2008 I came again to Canadian Tire for a different tire, on rear-back side. I felt a big hopping (jumping) on my rear side of my car … I dropped my tire and I came back on December 21 to pick it up. I asked that person if it is something bad and he said “ It’s all right now …”
I installed it back on my car and … I felt the same big jumping … nothing changed …!!!
Next day, on December 22, I came again to Canadian Tire to ask what is happening …
I met Mr. WANE and I asked him why my tire it is not fixed and why they said “Your tire it’s very good now ? “
He said “It’s not our fault and maybe it’s something wrong with your car …
I said my car is good because I changed that “jumper” wheel with a different one and everything it’s good, no hopping …
I asked him why they didn’t check better my wheel and to tell me cannot be fixed ?
In that moment he became irritated and he told me “I have to deal with many people in every day, I am exhausted to explain to everybody …
I said “ I’m computer technician for a big store in <st1:City w:st="on"><st1:place w:st="on">Calgary</st1:place></st1:City> and I’m dealing like you with a lot of people in every day, and If they have a complaint I have to explain them WHY and HOW ….
He became nervous and said : “ I’m not coming to your job to tell you what you have to do !! “
I said : “ If we cannot fix a computer we are not charging any penny and we explain why that computer cannot be fixed …. We never charge for a bad work like you, and then to lie that everything it’s OK … “
And anyway I never been nervous with a customer like you …
He started to talk loudly with me and he asked me if that tire is installed on the car …
I asked him why he is more nervous than me and why he talk louder that me …
In the next moment he said “ GET LOST “ and he left me slammed the door hardly ….
I was shocked … I never seen something like that in Canada …!!!
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If I would be only half rude, nervous and impertinent like this guy I would be fired immediately
I cannot understand how you can have this kind of employees, incompetent and aggressive … This non-educated guy should go work hidden in a warehouse, not to work for you in a customer service position …
I think your standards and requirements regarding hiring people are very low …
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- December 23 - 2008<o:p></o:p>

[ex0ticb3lla]

well written! & holy that guy was really aggressive eh!!

[Sally888]

I won't use Canadian tire for any vehicle jobs, too many horror stories! Thanks for posting.

[s_scat]

Thank you, guys ...

The name of that guy is WADE, not Wane ...
Anyway, I sent that letter to General Manager of that store and his answer was the same ... increddibble ...
Below you can read his answer and my reply ....

Enjoy ... !!!
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From: RICK ARSENAULT <[email protected]>
Subject: Re: Hello, I disturb you for a complaint
To: [email protected]
Date: Tuesday, December 23, 2008, 9:06 PM

Hi Mr. Stoica;

Thank you for the attached email. We believe the service counter person you spoke with was Wade. Unfortunately Wade is not the person who worked on your tire, and therefore requires time to investigate your comments with technician who did the work.

We are passing your email to Mr. Phil Rose our Service Manager for further follow.

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Hello,
yes I wrote the name wrong, his name is WADE MACDONALD...
Yes, I know he is not a person who worked for my tires ... there is about your incompetent technicians ...
Maybe you didn't read well my long email, maybe you are too busy to read customer's complaints ...
Your low quality services is ONE of the problem, but you avoided to answer me about MAIN problem .... your rude and aggressive customer service guy ... Mr. Wade, who talk to me loudly and he insulted me ...
When somebody tell you "Get Lost" without to do anything wrong ... only to ask about a low quality service ... you feel good ? Maybe it's a normally behaviour for your employees, that's why you dind't reacted about this "detail" ...
Maybe you didn't understand ... the reason for this complaint is Mr WADE .... and his behaviour ... For sure you have to read again my complaint ...

Yes, I would like to forward my complaint to Phil Rose, maybe he will have time to read my entire letter and to explain me something.

You also said you "need time to investigate" ... so funny !!! .... Is nothing to "investigate", you only have to read my invoices and there you'll see in one second all names you need . If you cannot do that, I'll help you.
In attachment you can see Attachment 1 - about first service for one of my wheel, when your technicians "forgot" to balance my wheel
and
Attachment 2 - about latest service for my hopping wheel, when actually they charged me and did ... nothing

Thank you for your time and I wait an answer from Mr. Phil Rose

Theodor Stoica