Poor Customer Service at PCPlus

[couponmummy]

If you have read my Campbell's soup brag, I did not get 20000 points for buying 20 cans at the beginning of promo at Provigo. On the receipt it says "vous auriez pu accumuler" and since my french sucks, I had to go home to find out what that means. It means "you could have gotten ..."
So I emailed them through the website with details about missing points, that it was advertised in the flyer, etc.
Got a response today saying that they can't find the 1000 points promo for each can even though I told them it's in the flyer, told me to load all my personalized offers to make sure I get my points, provide them with the CODE at the bottom of receipt, which I did. Then they can start investigating.
I returned the 20 cans the next day and got $20 cash back. So glad I did because this is ridiculous customer service when they can't even read and understand an email. Not even going to follow up because I don't want to be on their radar screen. Besides, Provigo kept my receipt.

[Freestuffrighthere]

WOO Good that you caught it. or you just shop for no points

[Lucky777s]

They didn't give me points either. I caught it at the til. The cashier said i had to settle it out at customer service. I stood there for 20 minutes waiting my turn then took the lady back to the soup section to show her the points sign under each of the ten cans. Got my points but had to work for it!

[solosaver]

Im still waiting for them to credit me my missing 60000 points for the 60 cans we donated to the food bank....it was working fine early on friday morning but by the afternoon the points were not added right away....i am happy i was able to donate but i wanted to stock up for us as well .

[torontogal12]

I don't understand how they can't find the promos that are listed in their own flyers. They've given me that story too before they launched nationally. I also returned the stuff. It's silly. Also, customer service desk refuses to add points and sends you to hotline every time.

[Ciel]

It seems that at the store-level, there is not cohesion between the staff putting the points cards on shelves and the staff tagging grocery items in the database for points. Might be a problem if stores don't like the new program and resort to making the customer "work" for the points that are advertised.

In fact, would that not also be an advertising issue, that stores offer points but don't give them at checkout as advertised?

[super_e]

I had a good experience with their customer service.
I filled out the form through their website because the bonus points from a personalized offer were missing.
I got an email back about 4 days later that the points had been added to my account.
Easy Peasy.

I should add that I had been double dipping. It was the week when they were offering 5000pts WUB $20 worth of ground meat (flyer promo), and I also had a personalized offer for 200pts for each $1 spent on beef. I bought $20 of ground beef (on sale that week) and only got the 5000pts from the flyer promo. I was missing the additional (200x20=4000) pts from my personalized offer.
They didn't mention anything about combining offers, they just gave me my points and that was it. I was a happy camper.

[FallenPixels]

It seems that at the store-level, there is not cohesion between the staff putting the points cards on shelves and the staff tagging grocery items in the database for points. Might be a problem if stores don't like the new program and resort to making the customer "work" for the points that are advertised.

In fact, would that not also be an advertising issue, that stores offer points but don't give them at checkout as advertised?

Cashier at my store said its all done by HQ, on one item she even said 'if you are buying it because of the points, you will have to call them, its not working even though we called them to tell them'

[couponingtosurvive]

Oh I feel your pain! Shopped first week of December when they had the spend $100 receive $20 in points. Did a big shop to take advantage of this wonderful offer, plus had a lot of in store point offerings as well. Well the store was having issues with their debit/credit card, so not only did we have to wait in line for 15 minutes for cash from a bank machine to pay we were told the points would register fine (if it wasn't such a big shop would have left the darn groceries). Well the points didn't show on the receipt so called PC when we returned home (and waited another 30 minutes to speak to someone... argh). Back and forth with customer service to this day!!! So much time wasted with a lot of frustration but $40 +++ in points on the line so the following up continues. Glad you were able to just refund your soup. PC customer service is a real nightmare situation to deal with!!!