How do I contact CO51 when something is wrong with my receipt?

[SavvyLady]

Hi everyone, I submitted a receipt with $17.00 for rebate, I just got a response indicating they can't see the date, my fault. I would like to contact them but it's very hard to find an e-mail address, I don't use Facebook. I resubmitted the receipt because I didn't want the offer to expire! Then I read you can only submit once!! Help!!

[annedougherty]

Resubmitting was correct
They mean you cannot submit the same receipt for two accounts by saying that. And as for an email, it says contact us somewhere in the app.

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[SavvyLady]

Resubmitting was correct
They mean you cannot submit the same receipt for two accounts by saying that. And as for an email, it says contact us somewhere in the app.

Sent from my MotoG3 using Tapatalk

Thanks Anne, it says to contact them but when I click on it it says Facebook or Twitter, I don't really use either one. I would have liked to send an e-mail. i hope it works out it's for $17.00!!

[annedougherty]

Thanks Anne, it says to contact them but when I click on it it says Facebook or Twitter, I don't really use either one. I would have liked to send an e-mail. i hope it works out it's for $17.00!!

Oh really? That's silly! I'm sure you'll be okay though

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[rockco]

As Anne says, resubmit the receipt and it should work.

If it rejects again, you'll have to open a support case with their Helpdesk. First, you have to register your email to setup an account with the Helpdesk. Next, log into your account and open a case under ACTIVITIES. Here's the link:
https://support.checkout51.com/hc/en-us

[redfox]

on the email they sent you rejecting the item ,, just hit reply , explain that u are submitting and tell them the correct date and maybe underline it