Sobeys Scanning Code of Practice

I was shopping a sobeys last night (thursday around 8:30pm) and noticed an employee was racing around putting up sale signs, when he was almost done, I told him that I should have just followed him around to find all the deals. He told me that the prices was not in effect until midnight, so it would scan full price until then. He didn't know about the Scanning Code of Practice! Unfortunetly I didn't keep track where he changed the signs, and all of last weeks sale signs were still up, so all I got was free lettuce :(. But it may be worth while keeping an eye out for similar happenings the day before a new flyer week!

Nice! Ive done that a RCSS and they agued with me that I didnt know what I was talking about.

I wouldn't have bothered. Afterall, the sale is going on the next day. Really, it is the evening and there is a lack of customers. Plus, they are closing in an hour and half, so I would think that would be okay. Meh.

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Originally Posted by shdiep

I wouldn't have bothered. Afterall, the sale is going on the next day. Really, it is the evening and there is a lack of customers. Plus, they are closing in an hour and half, so I would think that would be okay. Meh.

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My Sobey's is open 24 hours.. ;)

does sobeys participate in SCOP????

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Originally Posted by missbobloblaw

does sobeys participate in SCOP????

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Yes.

BAS***DS!!!!
At the one I shop at they ALWAYS have errors...They call for a supervisor...Thats right a SUPERVISOR to do price checks. (crazy) Everyime they come back with a smirk and a reason why I'm wrong. It happened with baby wipes 2 weeks ago. They had them stocked in 2 places,same item. One tag was clearance. Grabbed those ones(DUH) was told not clearance by supervisor cus wrong size...so I was wrong even though THEY stocked them wrong. Didn't buy them. Sorry. Had to vent. I now foresee many more SCOPs in my future.....

Can someone please help me with this? I have only heard about this scanning code of practice TODAY (saw the acronym the other day on another post...) and I was doing my own google search and found an article on , , and our own: http://smartcanucks.ca/canadian-code...rice-accuracy/

Every link that is given on these sites (that should lead to participants, or the actual code) does not work. Can anyone help me find a copy of the actual code so that I too, can print this off and have it in my wallet? This is such an awesome find. I have had things scan over the price I thought on so many occassions, and usually, if I don't agree with the price, I get them to take it off the bill instead of asking for them to give it to me FREE.

I love you Smart Canucks. You guys rock my world.

My post was sensored. I typed in RED F. Deals and F. Shopper thx

http://www.competitionbureau.gc.ca/e...eng/01262.html


http://www.competitionbureau.gc.ca/e...E/ct02381e.pdf

thanks so much Missbobloblaw :)
my google search: FAIL
you rock

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Originally Posted by missbobloblaw

http://www.competitionbureau.gc.ca/e...eng/01262.html


http://www.competitionbureau.gc.ca/e...E/ct02381e.pdf

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Every store is supposed to have a copy of the code posted near the registers. My Wal Mart has it at the courtesy desk. The problem with the SCOP is that its actually left open to many interpretations. For instance, my store has a rule where the free item rule is only followed if the error is caught after your order has been finished. A lot of customers dont know this, so they'll point it out when it happens, in this case all we do is change the price. If you wait till you've paid, look over the receipt and THEN say something, the cashier sends you to the courtesy desk where we check with the assoc. in the dept. to make sure sizes and and everything is correct. At this point, we give you the cost up to $10. Over $10, we charge new price, minus the $10 refund value.

missbobloblaw, according to the rules, you should have gotten your item for clearance price. They knew their item was in the wrong spot and did nothing to fix it, for you bringing it to their attention they should have given you the item at the lower price. Were it my store, if it was after the transaction was finished, you would have gotten one free and any after that at the lower price. Thats how its supposed to be done. These retailers that dont follow the code are actually breaking the law and need to be reported. Sadly a lot of people still dont know about SCOP and are surprised when I tell them their item is free.

hmmm...last year (Dec. 2008) I was at The Bay & they had Cake products & they were in fancy little boxes so that you bought body was & cream together. anyway, I thought I would by these sets for my mom & SIL because they were 1/2 of $37. Each bottle is $18 to buy on its own. Anyway, when I got to the check out & she scanned them & I told her it was wrong, that there was a sign posted she argued with me. anyway, long story short I left them. next time I know what I will do!

Sobey's/ IGA and Metro if you go the circulars the day before they give you the option to view next week specials

sandy4x4

SCOP is still a voluntary program that stores do not have to follow, except in Quebec where it is law. Although if a store does have the SCOP posted somewhere then it would be fair to say that they participate in the program and should be held to it. If they didn't honour the code, they would not be breaking the law, just their store policy. In which case you should save your receipt and contact head office.

I am always careful to watch the register as items are rung up. I used to work at a grocery store and know full well the rules of SCOP. Thanks so much for the link missbobloblaw!

:) yvw e1

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Originally Posted by SnEMum

hmmm...last year (Dec. 2008) I was at The Bay & they had Cake products & they were in fancy little boxes so that you bought body was & cream together. anyway, I thought I would by these sets for my mom & SIL because they were 1/2 of $37. Each bottle is $18 to buy on its own. Anyway, when I got to the check out & she scanned them & I told her it was wrong, that there was a sign posted she argued with me. anyway, long story short I left them. next time I know what I will do!

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Unfortunately, most of the big department stores, like the Bay & Sears, do not seem to be part of SCOP. I worked at Sears some time ago and if they volunteered to be part of SCOP then EVERYTHING would be free. Rarely do their sales prices scan properly.

saw this on market place:

http://www.cbc.ca/marketplace/2009/h...py/busted.html

wow...I'm really ashamed of that Wal Mart now....I promise not all store are that bad. It could have been a new person at Courtesy because yes, unfortunately some cashiers dont know about SCOP, and if shes new, the training sucks lol believe me. I wasnt even trained I was thrown on a courtesy register and was told to hope for the best basically. it was Christmas and I was on overnights, we didnt have any other choice. I have heard about how bad some of the GTA WM's are, and she obviously was in a T.O one by looking at the receipt. I wonder if it was a Duty Manager or CSM that told the courtesy assoc. to do the SCOP..hmm..wish they would've shown video..

I work at Food Basics and we follow the practice, although only with scanned items. If it's a produce item that we key in then we don't. Not sure why though. But I have found when I'm out shopping that most place you have to tell them about the practice and then you get the item free. Most places don't volunteer that information!!??

Thanks for the info....never did a SCOP...but when price scanned incorrectly I always corrected them & they adjusted price...BUT Now I know what to do...TY! SCer's for the tips/info! :)

Thank you.

thanks

Just remember that it's voluntary (except in PQ) and always carry around a copy of
SCOP in your purse and a list of stores. Not EVERY store partakes (Example: Zellers) in it. Alot of times they will offer to correct the price, but not offer SCOP. Choose wisely 'cause as pointed out....some stores offer SCOP AFTER the item has been rung in and paid for and for others at the time of check out

before i joined this forum i didn't know about scop, using coupons,wisely,and deals. thanks.

yup this one was open 24 hours!

I used to work there years ago and I had people try to do that. I dont have a flyer here but, it used to be written in the fine print in the seam/fold of the flyer that there are no sales in effect between 12-4AM for 24hours stores. Obviously its physically impossible for them to change all the signage between 11:59 and 12:00. he shouldn't have been putting the signs up so early.

I purchased something at Best Buy and it scanned incorrectly. I mentioned the SCOP. They checked the shelf price and agreed it was wrong. With no hassle, they gave me the $10.00 off the purchase price. I was pleased they didn't make a big deal out of it. The store handled it professionally and displayed excellent customer service.

I had to call Sobey's Customer Care today to ask about their coupon policy...the rep hadn't even heard of SCOP! :(
I was advised that they won't combine an instore promo and coupon in certain circumstances like :
Buy 3 Hamburger Helper Get 1 Green Giant Veggies FREE (instore/flyer promo this week-no coupon to use, auto discount applied @ till)
and
Coupon for Buy 3 Hamburger Helper Get 1 Green Giant Veggies FREE
(essentially 2 bags veggies for only 3 boxes of H Helper)
I mentioned RCSS does it with their instore coupon and my manf coupon all of the time...and that it wasn't like I was using 2 coupons @ Sobey's for one purchase...she skated around my reasoning and was still told no! RCSS....here I come!