New SmartCanucks.ca Support System (Trial)

[Boo Radley]

My private message inbox is consistently being hammered with messages and it's impossible to keep on top of everything. I'm also a procrastinator which is terrible when it comes to customer support.

So what I'd like to do is try handling each case or problem live and getting it resolved on the spot and over with immediately. I'm not sure how well this will work but let's give it a shot

You can message me directly and chat with me about your problem or issue through this page:

http://smartcanucks.ca/support.php

Please please please only use it for support. Don't message me about anything else please.

We'll test this new support concept for a few days and hopefully it works out better than private messaging

[miniv]

ooo! sounds interesting!

[carlyincanada]

Thanks....had trouble all day with error msgs...and slow to load pages...

[nicjosemm]

Thanks....had trouble all day with error msgs...and slow to load pages...

me too

[cheapskate101]

also, yesterday i noticed that things that i was positng were showing up at being posted yesterday and i got a neg ratin(its been resovled) and in the message it showed up as possitive.

[itsjustmebub]

thanks Boo this is a great idea

[thecountess]

Thanks Boo

Sounds like a good idea. It's really frustrating having to log out when there's a whole bunch of interesting looking posts you haven't gotten to read or respond to yet because of these timeout messages.

Just to clarify, support includes reporting people spamming the forum or actively flaming someone too?

[hatherb]

Boo you are amazing!!!
I thank you personally and this site also. You are saving me so much money and my local shelters are getting some wonderful donations because of you and my fellow SCers.

[sarah_300c]

Great idea Boo! You're the best!

[Gebraroest]

Good job BOO!

[Divine~Miss~M]

[S J]

nice!

[Boo Radley]

So far the people who have contacted me through this system received immediate support!

[~IamJ~]

Just went to check this out....I don't see the chat box. Just the blurb at the top and the media link.......

um, I need support bc I can't see support. LOL.

but really, I can't see any chat box.

[~IamJ~]

Just went to check this out....I don't see the chat box. Just the blurb at the top and the media link.......

um, I need support bc I can't see support. LOL.

but really, I can't see any chat box.

hmmm....tried again and now I can see it. I didn't the first couple times after waiting a bit. I wonder what happened. nevermind...most likely my computer's an ass.