sorry to hear about your problem.try king george location they are AWESOME.i never had any problem there.each and everry staff member is great over there .
Guildford location. Thye older ladies there are usually awesome but I got a younger one. She was technically correct. Unfortunately I fell and broke my arm and my wrist a few days ago so I don't/didn't have what it takes to put them back and try a different clerk/different night....