hi Dottbatt I think that both Qualico Cleaning and Mark-it Clean are a scam. We were able to get our money refunded in to dealfind dollars plus 10%. We decided to go that route since my husband buys the paintball packages from them and will use the $. the dealfind dollars do not expire but i am not happy about the whole thing. we just got the dealfind dollars last week and started the whole process around December 12th. I did a web search and found someone else who posted about mark-it clean. they were listed with wagjag as well as dealfind and kijiji. I suspect there are lots of people who were affected by this. when i called to complain to dealfind the operator was shocked that the phone numbers had changed to qualico as they were running a deal for them. If you do go to any of the media outlets I would be happy to share my nightmare as well. I never did hear back from either qualico or mark-it clean btw.