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Support ticket is a fancy way of saying contact them - a lot of sites have a helpdesk system. Just looked at this page: http://support.superpoints.com/ and it seems your best option would be email them. Good luck.

Happy Easter!!!

Love it - thanks

Have a great day!

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Thanks for the rep and the nice comment.

Thanks ... so far it's warm and beautiful here.

Thanks so much for the nice rep - made my night