(OVER) Free Van Houtte Coffee Mug - limit of 2 per household

[etsi]

I haven't received it yet either...

[Natalka]

I contacted them. I was told that if I did not receive them by November 10 to contact them which won't dome any good as I am moving 5 days later.

When you do your Canada Post mail forwarding, I think they would do small packages as well.

[Arvilish]

Ya they did eat my mugs...From now on this guy will always be devil! Devil!!!

[canadianwoman]

When you do your Canada Post mail forwarding, I think they would do small packages as well.

I'm not even bothering with Canada Post forwarding because all I get here are bills and they are all going over there to my new place anyway. I'm thinking this free offer was b**sh**. I think it was just an email grab.

[olivercat]

I facebook PM'd them. This was their response.
Hi @@@@@@ , unfortunately, we checked and your request was submitted after the stocks had been depleted and the site was getting ready to be closed. The particularly high numbers of requests in a short period of time made it difficult to quickly close the website.
I am sure that there are other things I will not recieve (or have not recieved) this year. I am usually an optimist, but I admit, I am getting tired of BIG companies giving lame responses. I did respond to van houtte's and suggested that they send out email updating everybody!

[kmontgom]

I tried the contact us link on their webpage but nothing happened when I clicked send.

[olivercat]

I tried the contact us link on their webpage but nothing happened when I clicked send.

try posting on their Facebook, and then PM them. It was the only way I could get a response.

[Cake]

I facebook PM'd them. This was their response.
Hi @@@@@@, unfortunately, we checked and your request was submitted after the stocks had been depleted and the site was getting ready to be closed. The particularly high numbers of requests in a short period of time made it difficult to quickly close the website.
I am sure that there are other things I will not recieve (or have not recieved) this year. I am usually an optimist, but I admit, I am getting tired of BIG companies giving lame responses. I did respond to van houtte's and suggested that they send out email updating everybody!

Did they send you the Thank you and they would be coming in the mail when you initialled requested the mugs?

[olivercat]

Did they send you the Thank you and they would be coming in the mail when you initialled requested the mugs?

Yes, they did. I think it went into my junk mail and I found it the next day. Apparently, they said that was a mistake.

[Cake]

Yes, they did. I think it went into my junk mail and I found it the next day. Apparently, they said that was a mistake.

That sucks...

[salady]

This is a good way for a company to shoot themselves in the foot.

[kmontgom]

Sent message to them on facebook and they read it Monday at 6:15pm but still do not have any response.

[Cocovanilla]

Anyone asked them publicly on Facebook instead of pm? do they give the same response then?

[kava5]

"unfortunately, we checked and your request was submitted after the stocks had been depleted and the site was getting ready to be closed. The particularly high numbers of requests in a short period of time made it difficult to quickly close the website."

Looks like Van Houtte and Keurig have stopped being reputable brands.

Their website does not even accept messages, when you fill in their long contact form with any sort of query it fails to send on any browser (I've tested them all.)

Their facebook page will not accept any postings, I've tried. My post wondering if anyone received their mugs was deleted. They didn't even bother to respond.

I have challenged them on Twitter with multiple requests but they have not responded. They said to pm (private message) them on twitter but I can't unless they change their settings to accept messages from people they don't follow. And they won't follow me. I've explained this to them but they are ignoring me now.

I don't really care about the mugs now.

I just don't like that they have harvested my private information and now they are impossible to reach.

So, I can only conclude that Van Houtte and Keurig are no longer reputable or trustworthy brands. Most companies are easy to reach via website forms, facebook , twitter or simple email.

Keurig and Van Houtte have become sketchy, shady brands who are unreachable and do not respond to customers.

I will no longer be purchasing their products, as I am now wondering about the quality of products they are pumping out...

[French Lady]

I haven't gotten these, and am not holding my breath on it after reading the posts.