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Sat, Jan 8th, 2011, 12:47 AM #91
Hi Amy Michelle,
Glad to hear you had things sorted out at least somewhat. The Shoppers Hotline is always really good at giving people extra points and whatnot when they are at fault (although it certainly doesn't replace the frustration you felt).
I don't have any link to the SCOP policy. This is just what we are instructed to do in our district. I know that it is different in different places and that with some finessing and complaining or threats for complaints, you can pretty much get the full SCOP policy. It is absolutely your right to ensure you get the proper price or be compensated otherwise - please don't feel bad for asking. The other cashiers you described seem less interested in their jobs then they should be and that just makes a bad situation worse.
I wasn't suggesting anything about you in particular and your experience with customer service regarding my comments about "paying attention to the bill". It is a practice I myself try to remember @ every store I go to as a customer. It just makes its easier and less difficult to repair if there is an issue. I know how exhausting it is to try and explain yourself or an already complicated situation after the fact so I was merely making a suggestion.
Let me be clear to everyone: I don't have a thing out for customers. I was posting to try and be of some help, nothing more. I like my job (unless I'm verbally assaulted by someone - yes it happens) and am always willing to go out of my way to help customers with whatever I can.
*OH* and for coupons - our district does not restrict quantities as long as the coupons are valid and the purchase is within reason (i.e. shelf clearing etc.). The only issues we encounter usually are customers that want to purchase products different than those on the coupon, or when the coupon value is more than the sale price of the product. But yes, Coupons count as cash so they won't detract from your points total!
Happy Shopping!
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