New Zest COupon... WHAT to make of it???

[Myriah66]

This is the same thought that crossed my mind while I was reading through the posts. While I can understand everyone's concerns, I personally see no reason to assume that the stores won't be reimbursed, or, that this is an error of some sort. I agree that the primary reason for the store policies of requesting Canadian address is fraud protection. However, I would think this would be much more of concern for those that can be requested from Save.ca or Websaver since they are very obviously computer generated.

Canadian companies can be reimbursed by US companies, if the coupons were meant to be used up here.

Its easier for our retailers to protect themselves from fraud by refusing all of them but it does not mean they will not be refunded since they were legitimately given out in Canada. They also dont like the increased processing costs (mailing the coupons to the US or processing a US cheque back)

[FallenPixels]

Well, the more obvious concern is that most US coupons were not issued to Canadians and so not meant to be used up here, those they do not get reimbursed for which is why they will not accept any coupons

I was sent a replacement coupon last year by a company who do not offer in store coupons and so do not use a clearing house, the coupon had a US address on it and I couldn't use it and called them to say so. They offered me a letter to give to the retailer with the coupon to say it would be honoured but we eventually agreed on them sending me a cheque

[quebecqueen]

To those who are emailing P&G - P&G no longer owns Zest. They sold it in January. It is now owned by High Ridge Brands - notice on the coupon is says mail to High Ridge Brands and not P&G I see someone who emailed P&G got a response saying they will get replacement coupons, but I don't see how P&G could issue coupons for a brand they no longer own. Hmmm.

The High Ridge Contact Us form is here. I don't know if they have a Canadian site - that is all I could find for them. I used that form to ask if they have replacement coupons - hopefully I will get a response soon.

If you go on this website http://www.zest.com/ and hit the contact us, it brings you to P&G...???? OMG confusing even more than the coupons.. LOL

[amanda4]

Wonder how this one will turn out lol

[middleclassmom]

Given that Zest is a Proctor and Gamble product, perhaps we will see some new coupons up on Brandsaver.ca once the coupon change over takes place March 30th.

[amanda4]

That would be great to see some new ones this time. Really good one lol

Given that Zest is a Proctor and Gamble product, perhaps we will see some new coupons up on Brandsaver.ca once the coupon change over takes place March 30th.

[Patty Smyth]

Zest is no longer a P&G product though they have been bought out by High Ridge Brands.

[Billie75]

sent a message via their contact page...now to wait and see.....

[Wymom]

"Thank you for contacting Zest.

I apologize that you received a coupon that you cannot redeem. Your satisfaction is very important to us so I am going to be sending you some money saving coupons for Zest products. You can be expecting these to arrive in the next 2-3 weeks. Please be assured I am sharing your comments with the rest of my team."

[cmoody8107]

"Thank you for contacting Zest.

I apologize that you received a coupon that you cannot redeem. Your satisfaction is very important to us so I am going to be sending you some money saving coupons for Zest products. You can be expecting these to arrive in the next 2-3 weeks. Please be assured I am sharing your comments with the rest of my team."

When did you write them? I wrote on Friday - havent heard back yet.

[Wymom]

I received the insert Saturday so it had to be sometime this weekend.

[Scruffin]

Here is the response I got:

I'm sorry you're having difficulty redeeming your coupons. We appreciate your bringing this to our attention, and I'm sharing your report with our Promotions Team.

While we reimburse stores for the full face value of the coupons they redeem (plus the normal retailer's handling fee), we can't force them to accept our coupons. Sometimes stores develop their own policies regarding coupon redemption; or they aren't familiar with our coupon redemption rules. If that's the case, you might want to encourage the store manager to contact our coupon redemption center directly.

I hope this helps. Thanks again for stopping by.

[Wymom]

I contacted P&G canada.
http://www.pgeverydaysolutions.com/e...lp/index.jhtml

[sarah_300c]

I find most of the stores in my city always check the redemption address to make sure it is Canadian.

[FallenPixels]

They contacted me and said that they would be bringing out new Canadian coupons in a later, June, issue