Bell Satellite Un-Brag / Rant

[CouponCacher]

I signed up for Bell satellite March 6th. I was supposed to receive a $50 programming credit, and free premium movies for 2 months. Additionnally, I thought I sighned up for a 50-60 a month plan (Standard plus 6 themes).

My contract for employment ended early on March 31, I moved on April 10th, and I forgot to call Bell to cancel. Today I received a call from collections looking for $270. I immediately tried calling to cancel services (no dish on the house I've lived in for the last month), and they need a month's notice to cancel. Basically, for the one month of satellite I received, it is costing me $100 for the receiver plus $270 = $370 FOR ONE MONTH'S SATELLITE SERVICE!!! Making matters worse, I have been on the phone with them for 35 minutes on my cell phone trying to get services cancelled. I'm still on hold right now!

I'll update later and let you know how this turns out.

Update: I have no clue how much I am actually going to be billed now, but the CSR said that she was adding the $50 programming credit and removing the movie channel prices...I'll believe it when I see it. No flexibility on the 30 day notice - I should have demanded that they send someone out to hook up a dish here for the one month that I still have to pay for. We all know there's usually a three week wait for installations and it would be interesting to see them justify charging me for services they can't provide. Also, I'm interested to see if she actually knocked the package down to the most basic like requested. I guess the positive in all of this is that the cell phone that I was on was NOT a bell phone.

[orv]

Wow... you gotta love bell canada....NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.. and be warned.. if you dont pay.. they are VERY harassing..and will call you non stop from saterday-saterday anytime between 7am and 9pm!!!!!!

[CouponCacher]

45 minutes on the cell phone....grrrrr

[sweetbabigrl]

thats sucks
gg

[Sabina]

Ouch that really sucks. I hope they let you cancel right away and not wait the month.

[burkeyswife]

oh don't even get me started on bell.....hope you have some success!

[tjthemanto]

Call Kevin Crull he is the top guy..don't waste your time with the call centre guys they won't resolve anything .

Leave your contact info and an explanation of the issue. One of his assistants will call you the next day.

[email protected]

This is the only way you will get any result from Bell
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Also Call Ellen Roseman if Bell doesn't treat you well , she really very good @ helping customers & the big companies respond to her fast as they don't want bad publicity .

She works for Toronto star

http://www.ellenroseman.com/

[Stuff]

call them collect!

[mickpalace]

Can not stand Bell Canada and will not deal with them for anything. Got rid of them years ago and am better for it..... THEY'RE HORRIBLE....

[miztia]

Call and yell if you have to. DH had a problem a while back and blew his stack at them. He got everyones name he spoke to as well. He ended up having all his cell phone charges dropped, but he really let them have it!

[Deal_Princess]

I moved on April 10th, and I forgot to call Bell to cancel.

wow thats messed up we have Satellite here n my fathers actually a retired employee we never get messed around with. IF we did we would be calling asap. But if you forgot to cancel its not really their fault.

[macw1960]

Good luck. I am just waiting for my contract with Bell to be up & I'm gone. So many problems and way too much time on the phone trying to straighten it up.