London stacking policy?

[shmeelady]

I was at LD today excited to use all my stacks (free Sunlight etc). When we got to checkout we were told the policy had been revised as of September 7th. The policy change is that you can no longer stack coupons if they state "not to be combined with any other offer", on top of the "coupon offer" wording that was previously the only restriction.

I thought the cashier was mistaken and informed her it was only if it said coupon in the wording, as I had been told previously by HO. She showed us a sheet showing the different wordings and what was allowed or not and sure enough "no other offer" restriced coupons can no longer be stacked.

We went through our checkout leaving most things behind. I called head office when I returned home to clarify if this was indeed their new policy and not just the interpretation of that store and they confirmed it. They said it changed about a month ago and many cashiers and stores are not clear on this yet. So dissapointing!

Hmm, I go to LD on average once per week and a lot of my stacks have said "no other offer" and have still been approved. I was just there last week... Weiird.

[RosieDaisy]

I see on the LD website the coupon policy hasn't changed and on their FB wall someone asked last week if the policy had changed and they said no. Honestly idk but Im more than a little irritated if the policy they have available to the public is not updated before they change it in store. We wouldn't have gone in let alone wasted so much time planning the trip if we knew the "real" policy. I feel tricked.

Dont get me wrong I appreciate LD stacking and wouldnt want them to accept coupons they wont be reimbursed for but I feel this is false adverstising.

I should clarify as well I called the 1-800 number and spoke to CS, not HO.

[marstec]

If you can, try a different location. I had nothing but trouble at the one, and yet the other was a breeze. It's almost as if the manager made up some onerous rules just to discourage stacking. Let your feet do the talking...

[daypassdel]

I just asked on their Facebook wall last week, and they said no it hadn't changed but when I went today I had problems using my " not to be used in conjuction with any onother offer ". The finish ones..

They opened a book and I saw the page was dated sept 7th. It had a whole bunch of wording and a yes or no beside it to say if it was stackable or not.. I was trying to read it upside down over the counter. It said so many phrases that didn't contain coupon in them and it said no! Some were different by one word. Ie "not valid with ..." or " can't be.." and one would say yes the other no.

The manager let me stack them today, but wrote the wording down and was going to check for next time.

So confusing! I'm sending them another message and emailing HO if it changed it should be posted.
Del

[plc]

I was looking to use the finish coupons to stack but I was told that because they have the wording of "one coupon per purchase per customer" on it that I could only use one coupon.

[RosieDaisy]

daypassdel I'm guessing this was the Duncan LD you went to? That is where I was and I saw the same sheet.
I shot an email off to LD last Friday. They still haven't responded.

[daypassdel]

Yes it was the Duncan one. I emailed and they responded. I'll copy and paste the first part , as the also attached the coupon policy which is the same one as before.. In short they are going to contact the Duncan store and see what info they are using. Hopefully it gets sorted out soon.. So frustrating!
Thank you for your inquiry.

"There have been no changes to our policy since earlier this year, which I will include a copy below for your review and will follow up with our Duncan location in regards to what information they have on hand.

I certainly apologize for any inconvenience."

[Lynx123]

Yes it was the Duncan one. I emailed and they responded. I'll copy and paste the first part , as the also attached the coupon policy which is the same one as before.. In short they are going to contact the Duncan store and see what info they are using. Hopefully it gets sorted out soon.. So frustrating!
Thank you for your inquiry.

"There have been no changes to our policy since earlier this year, which I will include a copy below for your review and will follow up with our Duncan location in regards to what information they have on hand.

I certainly apologize for any inconvenience."

Thanks for the update. I live in fear of the day London Drugs changes their policy to not allow stacking and or the manufacturers change their wording to stop stacking. Until then I will appreciate everything I'm able to get at London Drugs for free or near free.

[jojos_n_kelowna]

I'm sure the cashier the OP is referring to is the same nasty woman who is constantly rude to my sister who shops at the 3 Road and Westminster store in Richmond. Today she was extra rude...seeing my sister come up to the CS desk, instead of saying HELLO or something pleasant...she snidely says to my sister "You do know the coupon rules have changed, don't you?" How horrible is it for London Drugs to employ people like this when there are so many wonderful mannered people out there looking for work!! Okay ...off the soap box....It is so completely confusing to everyone...customers and cashiers alike...between the different stores. It's getting down to where the word 'coupon' appears in the text of the wording....i.e. before or after the words 'purchase' or 'product'. UGH! Get real!

Dear London Drugs HO Management! Wouldn't it be more customer-friendly, simpler and clear for both staff and customers to work on a policy that includes most of the common coupon wording and whether it can be stacked or not. Type up a guide for your staff to follow...post it on your blog...everyone will be happy to follow your rules if they were consistent between stores. It's getting to the point that people will just to shop at Walmart because their prices are alot cheaper!

I love my LD store and the staff there...I'm one of the lucky customers with an amazingly accommodating staff and management! And I don't want to shop elsewhere! But I do feel for my fellow SmartCanuckers who are LD customers, and go through a game of russian roulette everytime they plan out a shopping trip. Who needs the stress!

P.S. maybe a little re-training on customer service is needed for that lady at the richmond store...she knows who she is!

[callmecrazy]

I love the London Drugs in Burnaby on Marine way. All the girls that have helped me there are really nice. Even though I can only price match one item at this location, and they reduce my internet printable coupons to 3.00. Lately I have been shopping at this location because of the friendly servvice I get.

[Peanut_n_Richmond]

Peanut in Richmond (AKA Jojos in Kelowna's Sista)
Yes, I constantly have issues with the London Drugs stores in Richmond. I have sent another complaint to their Head Office . . . will see what their response is and will post it afterwards.

Really frustrating to say the least.

[Alee142010]

I just had a problem with LD in downtown Edmonton last night! I wanted to use my 6$ Advil coupons since they had theirs on sale for 5.49 and use my 5$ and 10$ multibionta coupons since they had theirs on for 12.99. The cashier made a call to someone and told me that the max dollar they can use on a coupon is 3$. At this point she had already rung up my 5$ one, and said that she wasn't technically allowed to do that so she wouldn't do my 10$ one. I asked if she could do it so that it was free, but not give me credit towards and she said no but she could give me a dollar for it off. When I asked her why, she said that too many people were using those coupons and the manufacturers weren't reimbursing the store. Yet I was able to combine the LD coupon book with their sale on the Stayfree pads with the 2$ off coupons, and get 4 packs of pads for free. How does this make sense?

Thats only a rule if it is a printed coupon.
They only will accept one printed coupon, and if it is over $3 they will bring it down to $3.

[Alee142010]

I was looking to use the finish coupons to stack but I was told that because they have the wording of "one coupon per purchase per customer" on it that I could only use one coupon.

As far as I know that sounds correct.
Even if that wasn't being stacked and you have a REALLY nice cashier it would have to be in seperate transactions and only one coupon..
I hope this clears it up a little for you!