Wlamrt would not give me my overage

[couponlinda]

Was at Walmart Lasalle today and bought an item for 2.50 and had a coupon for 3.00 - they refused to give me my overage even though I showed them the french coupon policy. The manager just kept saying in Quebec we dont do that. I said the policy is in french and Walmart is Canada wide - not just in Quebec - why would the rules be different. He said that the rest of Canada has Walmart credit cards and quebec doesn't so we are different. I asked him for the "Quebec" policy in writing which of course he could not provide me. Took his name and the store phone number.
Will be calling head office on this. The cashier was sweet thought - kept saying she was sorry...I told her not to worry about it - she is only doing her job.

Told him that that is the policy for today you mean because I have received overages before. He said if he knew which cashier did that he would fire her on the spot

[MTLcouponer]

The same thing happened to ericaraina and I at the exact same walmart. Now we just avoid it.

[GeorgiaK]

Why do they keep making up policies on their whim?

[MiaowTheCat]

I never used to go to WM and only attempted a few times when I started couponing and found out about overages. However, it never worked for me, so I gave up on that too. I feel like herded cattle in there with the large crowds/ missing inventory/no coupons/rude staff.

On that note, the problem is that they DO make up their own rules and don't seem to care. However, could this new problem be related to WM not having an official policy right now?

[Darth Penguin]

Was at Walmart Lasalle today and bought an item for 2.50 and had a coupon for 3.00 - they refused to give me my overage even though I showed them the french coupon policy. The manager just kept saying in Quebec we dont do that. I said the policy is in french and Walmart is Canada wide - not just in Quebec - why would the rules be different. He said that the rest of Canada has Walmart credit cards and quebec doesn't so we are different. I asked him for the "Quebec" policy in writing which of course he could not provide me. Took his name and the store phone number.
Will be calling head office on this. The cashier was sweet thought - kept saying she was sorry...I told her not to worry about it - she is only doing her job.

Told him that that is the policy for today you mean because I have received overages before. He said if he knew which cashier did that he would fire her on the spot

The same thing happened to ericaraina and I at the exact same walmart. Now we just avoid it.

All the more reason for you guys to fight at that store..stand up for all of us..

[juniperjune]

There was a Walmart in Lachenaie that were ignorant with coupons. I just went elsewhere. Now that they will be opening up Targets and new walmarts at the old Zellers locations, it will be easier to pick and choose.
The Walmart in Vaudreuil is good. If the coupon is right for the product, they do not give hassles.

[quebecqueen]

Walmart In Longueuil is GREAT with coupons...Overage and all...

[socr787]

walmart at naimur on jean talon is good with coupons and overages.

[YOU AND ME]

No problem with the Walmart In Kirkland with coupons and overage

[staranais]

It was the same in my area before ... I called walmart canada and they confirm : WALMART SHOULD GIVE OVERAGE ! Walmart Canada called the walmart in my area to tell them they have to respect this policy and they have to tell their employees too !

I think you should call them too ... we have to make things change !

[MiaowTheCat]

@socr, I've never had a good experience at the one near Namur No overage for me even when giving the policy to the manager, she waved it off.

[GeorgiaK]

Vaudreuil and St-Dorothee have been good for me in terms of overage.

[MiaowTheCat]

So is it just a matter of H.O. not caring enough to make sure policies are enforced in their stores? What can be done?

[Tbites]

Linda,

Must be a stroke of bad luck because I was there on Saturday and had 5$ coupon for an item that cost 4.77... the cashier asked another cashier and was told "yes, full value". I'm glad I didn't have to run into the type of Mgr. you did... I say try again, and contact head office in writing.

[couponlinda]

called walmart customer relations this morning - told the lady everything - she advised me that overage are for all of canada and quebec is stilol a part of canada. She will put in my complaint and a manager is suppose to call me back - if i dont receive a call within a few days - will call back.