Smart Canucks does not attack other members

[hcao]

I just got off the phone with SDM HO in the last hour....There answer to me is that I had a high volume of transfers since 2009/2010 & I will not get my points back!! WTH!!

I said well, I have done all SDM promos (20x day, TAF events etc) & I did my own TAF groups in addition to SC so of course I have transfers on my account....plus my aunt & friends transferred to me & vice versa when we wanted to...its in their rules....this just stinks and will not give me any info on who took my points!

I told them I've shopped at SDM since the 1990's & had my card for over 11yrs & this is the way I get treated & brought business into their stores (telling friends & family about all their great promos!). etc.

I asked for someone higher up to call me back...she said within 24-48hrs!! I may even contact the police as this is out right fraud for changing my account info etc...

Yes, their system is very lacking in security ...anyone can google for addys/PC & you can find out alot on the net for people if you look hard enough! Plus the OP card number on reciept as mentioned shows first 3 digits then *** then the last 3 digits! WTH!! Doesn't take long if someone really wanted to figure it out!

So sorry you got same result.

What should we do next step?

[carlyincanada]

I'm sorry Carly This whole situation is just unbelievable

===============

Thanks Ang735.....I'm angry & mad but it will not spoil my Christmas...I feel even worse for everyone else & in your case with little kids!!
My family are adults so its not a big deal for them to have less gifts under the tree.

[i_love_to_save]

If "my card" tranfered to "your card" it's not giving out personal information since I should " know" that information in order to transfer the points.

If I asked who the last person I traded to, it's a recap of my account activity nothing more.

true..., so all the people that lost points did not get any emails confirming the transfer?

[carlyincanada]

So sorry you got same result.

What should we do next step?

======================

Yeah, it sucks!! I really don't know yet....what to do!! I will wait for this other higher up to call (if that happens ) from SDM....& see what they say...

Anyone have any suggestions cause I'm exhausted from all this stress!!!

[i_love_to_save]

======================

True!! but when the other person is not aware of the transfer than its stealing & fraud for changing the person account information without their knowledge!! NO????

but how can you prove it was not authorized by you??
and i am really sorry Carly...... i understand what you are going thru...is like loosing lots of $$$$...or coupons!!!

[carlyincanada]

true..., so all the people that lost points did not get any emails confirming the transfer?

==============

No email about any transfer.

[i_love_to_save]

======================

Yeah, it sucks!! I really don't know yet....what to do!! I will wait for this other higher up to call (if that happens ) from SDM....& see what they say...

Anyone have any suggestions cause I'm exhausted from all this stress!!!

i dunno...maybe get a few people together and find out where SDM head office is and go there... ...i dunno maybe it could bring someone from a higher level's attention...dunno ...

[Sally888]

People can hack into a a gov't or banks website.
And we see how crappy shoppers security is.

I TRUELY think something happened there....but then I am starting to sound like a broke record since I've said this since Sat.

same and SDM just wants to write it off as not their problem. I know next time I'm going shopping i'm going to rexall. I dont understand why if its "our" fault they wont say where they were redeemed. Thats really not giving out any personal info.

[PinkLincoln]

Contact local police ( non emergancy ) and complete a report regarding theft/fraud, I would to find out if they were stolen, they should tell you who from, not "too bad, so sad"

[carlyincanada]

but how can you prove it was not authorized by you??
and i am really sorry Carly...... i understand what you are going thru...is like loosing lots of $$$$...or coupons!!!

=================

Well, when I was at my SDM on Saturday morning & they said my points were gone they had me call HO & the lady asked my name & said that is NOT the name/addy on my account! I've had my card for 11yrs so something happened after 430pm on Friday when I transferred points to my mom & by 8am on Saturday morning! I spent the night at moms as we were going shopping together...but that didn't work out....she was not feeling well. so i went myself.

I also bought a $75 SDM GC & the receipt showed -295,xxx points. It should have been 220,x000 as I transferred 75xxx points to mom.

[carlyincanada]

Contact local police ( non emergancy ) and complete a report regarding theft/fraud, I would to find out if they were stolen, they should tell you who from, not "too bad, so sad"

Exactly...we have a right to know who got our points & whether they used them!! If this is the way SDM wants to treat us then I'm done with them!!!

[kita kat]

So sorry you got same result.

What should we do next step?

there is no next step. read up on the policy they clearly state any points transferred (they obv dont care if you were hacked or whatever) will not be returned and after you click accept it is out of their hands and your responsibility. theres nothing that can be done, their policy back them up, you can sue them, but where is your proof of them being stolen, and not tradeing by you yourself... there is none. they can track it, but there not going to, their policy says they dont have to so they wont. its time everyone moves on. but keep in mind not only trading points puts yourself at risk leaving your receipts lying around is worse than tradeing.

[kita kat]

Just wondering did anyone ever recieve their points from this?
http://forum.smartcanucks.ca/150408-...points-canada/
as one can see, many people who have lost points in the previous week have posted here, scam or no scam?

[i_love_to_save]

=================

Well, when I was at my SDM on Saturday morning & they said my points were gone they had me call HO & the lady asked my name & said that is NOT the name/addy on my account! I've had my card for 11yrs so something happened after 430pm on Friday when I transferred points to my mom & by 8am on Saturday morning! I spent the night at moms as we were going shopping together...but that didn't work out....she was not feeling well. so i went myself.

I also bought a $75 SDM GC & the receipt showed -295,xxx points. It should have been 220,x000 as I transferred 75xxx points to mom.

exact same thing happen to my uncle's account but 3 weeks ago...

[bonfire]

i'm glad they finally posted it but i do feel they are saying if they see any trading in your history they will not refund the points.