Originally Posted by
seamack3
On Jan. 29 in RCSS, the cashier had just finishing scanning my large order and asked me if I wanted her to check my points, OK'd, then said I could redeem 50,000, which I OK'd, and momentarily later the cash register computer crashed... she had to call over a superior from CS who finally got it working again. I paid and left store. I noticed that the redemption amount of $50 was not taken off the bill, but not a big deal as I would use it next time. When I got home, I logged into my PCPlus account and was horrified to see 50,000 pts were redeemed that transaction but nothing of mention on the bill. I immediately initiated an online points inquiry, and it is still unresolved. I've scanned and sent them my receipt. I've talked to in-store staff who acknowledge the problem and have informed the points program of the error, but it takes forever to get resolved. I've called in at least 4 times, at least eventually they've given me 5,000 pts as a goodwill gesture and to shut me up for a while, but this was a week ago and still no word. The customer service for this loyalty program is truly pathetic!