PC Plus Programme

You log in to the Optimum app using your card so keep just the one card #

If you deactivate the card on your tablet, you can get a new one by logging in again but will get a new card number.

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Originally Posted by FallenPixels

You log in to the Optimum app using your card so keep just the one card #

If you deactivate the card on your tablet, you can get a new one by logging in again but will get a new card number.

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Thanks, so I'll keep the one I have since I do log in on my tablet often.

I should look into DLing the Optimum app - I heard there are bonus points involved for doing that :)

Thank again, FP!

Silk

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Originally Posted by Cuckoobird

I hope you get your points back as soon as possible. Please let us know the result of the investigation.

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I received an email from one of the Managers this afternoon. The investigation is ongoing, but I have been re-credited with the points that were taken from my account.

I'm assuming that I probably won't hear the outcome of the investigation. The person who stole the points would be easy to identify because they know the date, time and location of the transaction ... all they would have to do is pull the footage of the surveillance tape to see them. From what was said in the email it sounds like I wasn't the only one.

I wasn't given any information on how they got my card number except that my account itself was secure, but as a safeguard to change my password (which I did while I was on the phone to them on Friday).

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Originally Posted by Colsgirl

I received an email from one of the Managers this afternoon. The investigation is ongoing, but I have been re-credited with the points that were taken from my account.

I'm assuming that I probably won't hear the outcome of the investigation. The person who stole the points would be easy to identify because they know the date, time and location of the transaction ... all they would have to do is pull the footage of the surveillance tape to see them. From what was said in the email it sounds like I wasn't the only one.

I wasn't given any information on how they got my card number except that my account itself was secure, but as a safeguard to change my password (which I did while I was on the phone to them on Friday).

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Hey Colsgirl - I'm glad you got your points back :) If you get any details about the investigation, please let us know. I'm in Quebec so I'm curious - and can't help but wonder if it's related to the managers and/or cashiers in at least 2 stores here who were swiping a card to collect the points when customers don't have one.

On changing your password - I don't want to worry you but I don't think that's enough. The person who stole points from you may not have done it via your online account. If they somehow stole your card #, they could clone your card very easily and use it to redeem when they see you have enough points. It's very easy to scan the card at any loblaw's store to get the points balance. A credit card of mine was cloned even thought it was never lost or stolen. The bank explained to me how easy it was to clone a card - and that was about 10 years ago - I'm sure it's even easier now with new technology.

You may want to consider getting a new card and asking them to transfer the balance just as a precaution. It's what i would do - but then again I'm a worry-wart :) And like others, I don't let my points build up - if nothing else, I cash them in for gift cards. That was your advice to us after what happened and I think it's good advice :)

Thanks again for the reminder to safeguard and check our accounts :)

Silk

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Originally Posted by Silk

Hey Colsgirl - I'm glad you got your points back :) If you get any details about the investigation, please let us know. I'm in Quebec so I'm curious - and can't help but wonder if it's related to the managers and/or cashiers in at least 2 stores here who were swiping a card to collect the points when customers don't have one.

On changing your password - I don't want to worry you but I don't think that's enough. The person who stole points from you may not have done it via your online account. If they somehow stole your card #, they could clone your card very easily and use it to redeem when they see you have enough points. It's very easy to scan the card at any loblaw's store to get the points balance. A credit card of mine was cloned even thought it was never lost or stolen. The bank explained to me how easy it was to clone a card - and that was about 10 years ago - I'm sure it's even easier now with new technology.

You may want to consider getting a new card and asking them to transfer the balance just as a precaution. It's what i would do - but then again I'm a worry-wart :) And like others, I don't let my points build up - if nothing else, I cash them in for gift cards. That was your advice to us after what happened and I think it's good advice :)

Thanks again for the reminder to safeguard and check our accounts :)

Silk

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Thanks for the suggestion, I think I will get a new card, that is a good idea and then when I link it to my account I can deactivate the other! At the moment my account is set so no one can redeem.

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Originally Posted by Colsgirl

Thanks for the suggestion, I think I will get a new card, that is a good idea and then when I link it to my account I can deactivate the other! At the moment my account is set so no one can redeem.

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:) You're welcome. Sounds like a plan! We've got to help each other out to guard our hard-earned points! ;)

Silk

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Originally Posted by Colsgirl

Thanks for the suggestion, I think I will get a new card, that is a good idea and then when I link it to my account I can deactivate the other! At the moment my account is set so no one can redeem.

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Your card was never compromised... how do i know ? because it happened to me. Consider this, the scanner misread someone else card's barcode to yours and that person can redeem your points thinking it was their own card. This is what happened to me last week, I bought eggs, Aveeno (which was on my offer) but never got the points. I noticed the card number (card: *******XXX*) on the receipt was totally different than mine. I emailed them and they gave my points back but offered no explanation. This is rare but it does happen from time to time.

When I worked at Zellers, a cashier was fired for doing this with Club Z points. I know it was considered stealing for that company


Also @Silk you do get a new card number for each device. One time my battery was dead so I signed into my account on DH's phone, then a new card number appeared in my account that was specifically labelled as a second iPhone.

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Originally Posted by Silk

After reading Colsgirl's post, I went in to check my card settings and found a pcplus card # I don't recognize. I checked my transactions for the last 12 months and that card has not been used at least during that period.

I physically have my pcplus card on me as well as 2 of the key tags fobs - although I think I might have had 3 fobs when I first got my card and they later changed it to 2 - anyone else remember this? I could be mistaken. The fobs do have a different number than the big card but they are still different from the unfamiliar one on my account.

I have never lost or replaced my pcplus card - can’t figure out where that card # came from. And I am the only user on that account.

At one of the Provigo stores I shop at, I have seen several cashiers scan either their own card or a ‘new’ card when people don’t have a pcplus card. Apparently they are suppose to give the card to the customer but I have never seen that. I’ve seen them use the same card for multiple customers and never once have I seen them offer the card to the customer. When they have done it to me - its happened multiple times - they always have to cancel/undo the transaction when they see I have a pcplus card. I’ve not seen this happen at other Provigo stores I shop at. Someone I know saw this at her store also. We think they are ‘stealing’ points. Anyone else seen this happen at their store?

But I don’t see how one of those cards could end up on my account.

Any thoughts?

Silk

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Originally Posted by bigsexyphil

To see what items are applicable to an offer just log into shop.loblaws.ca or shop.superstore.ca and click on pc plus offers and you can click on any offer and it shows the products it will apply to.

Sent from my SM-G930W8 using Tapatalk

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Great idea, thanks :)

It worked for all other offers except the christie/cadbury offer.

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Originally Posted by sauro88

Your card was never compromised... how do i know ? because it happened to me. Consider this, the scanner misread someone else card's barcode to yours and that person can redeem your points thinking it was their own card. This is what happened to me last week, I bought eggs, Aveeno (which was on my offer) but never got the points. I noticed the card number (card: *******XXX*) on the receipt was totally different than mine. I emailed them and they gave my points back but offered no explanation. This is rare but it does happen from time to time.

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I disagree with this, if my card was never compromised then it would have been someone doing their regular shop who probably would have added points at the same time as redeeming them. This was someone who knew that there was $50 on the card that could be redeemed and spent $54.95. I could see it more being an accident if they spent say $125 and redeemed $50. But when they know exactly how much they can spend that means somehow they got the points balance of the card. See the transaction log below, I have blanked out the personal shopping details that are mine, but left it so you can see the headings.

Attachment 324107

I went into my account tonight to check the cards and deactivate all the ones that are not PC Financial and the # of the iPhone app card used to empty my points was listed in my account. :( There was my iPhone (that I got 3 weeks ago) and another one that was nothing to do with me - so I looked at my iPhone card number and then took great delight in deactivating the other one. I only ever use my phone for checking points and loading offers, so I am quite happy for it to remain as collecting points only!

^ I agree with you Colsgirl. It sounds like you put all the pieces together - well all the pieces you have. Pretty smart of you :)

Silk

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Originally Posted by torontogal12

When I worked at Zellers, a cashier was fired for doing this with Club Z points. I know it was considered stealing for that company

Also @Silk you do get a new card number for each device. One time my battery was dead so I signed into my account on DH's phone, then a new card number appeared in my account that was specifically labelled as a second iPhone.

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Thanks for confirming what FP said, torontogal!

I've also heard of cashiers at SDM using their own optimum card to swipe points. Not recently but a while ago.

Interestingly, I was at that Provigo store and customers were being asked if they had a pcplus card. This hasn't always been the case - when they were swiping their own card/the unknown card, they would just do it - which is why they had to undo my transaction on at last a couple of occasions.

And I didn't see any cards being scanned this time when customers said they didn't have a card.

Silk

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Originally Posted by scouponer

I think a case purchase counts as one item thus the 200 points. If you purchased 12 individual items then you would have gotten 12 x 200 points

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Sent a query and they gave me the 2200 points. I was really pleasantly surprised as I figured the case purchase was probably going to count as one.

Managed to get out and score this neat deal at superstore
7 boxes of Christie Triscuit crackers @1.33 each (PMed Loblaws)....$2.00 claimed on CO51
2 boxes of Dad's @1.99 each (RCSS) ......$1.00 claimed on CO51
2 boxes of Fudgee-o @1.88 each (RCSS).....$1.00 CO51
2 boxes of Maple Leaf cookie @1.88 (RCSS) ....$1.00 CO51

Total spent $20.75.....PCpoints 10000 +2000 (personal Triscuit offer) +600 in store bonus for Dad's , $5.00 cash back

7 boxes of crackers and 6 boxes of cookies for $3.15

Can someone give me an example of points offers? I am considering switching to No Frills for my grocery shopping, but it is farther away and I want to know if the points will make up for the inconvenience. Thanks!

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Originally Posted by Silk

After reading Colsgirl's post, I went in to check my card settings and found a pcplus card # I don't recognize. I checked my transactions for the last 12 months and that card has not been used at least during that period.

I physically have my pcplus card on me as well as 2 of the key tags fobs - although I think I might have had 3 fobs when I first got my card and they later changed it to 2 - anyone else remember this? I could be mistaken. The fobs do have a different number than the big card but they are still different from the unfamiliar one on my account.

I have never lost or replaced my pcplus card - can’t figure out where that card # came from. And I am the only user on that account.

At one of the Provigo stores I shop at, I have seen several cashiers scan either their own card or a ‘new’ card when people don’t have a pcplus card. Apparently they are suppose to give the card to the customer but I have never seen that. I’ve seen them use the same card for multiple customers and never once have I seen them offer the card to the customer. When they have done it to me - its happened multiple times - they always have to cancel/undo the transaction when they see I have a pcplus card. I’ve not seen this happen at other Provigo stores I shop at. Someone I know saw this at her store also. We think they are ‘stealing’ points. Anyone else seen this happen at their store?

But I don’t see how one of those cards could end up on my account.

Any thoughts?

Silk

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I just checked on the cards linked to my account... And my plastic card, key tag, phone and tablet are there but there is also another mobile one that i dont recognize.... Nakasi?? Anyon else see problems like this. How would you know? If i delete will it affect my points?

Sent from my LG-D852 using Tapatalk

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Originally Posted by jkcouponer

I just checked on the cards linked to my account... And my plastic card, key tag, phone and tablet are there but there is also another mobile one that i dont recognize.... Nakasi?? Anyon else see problems like this. How would you know? If i delete will it affect my points?

Sent from my LG-D852 using Tapatalk

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I also had an extra card (and my old iPhone). I deleted my old iPhone and then put the extra card to collect points only. i contacted PC by phone, and although the rep did not know for certain, she did say it could be an old number when the system was first setup. She was not sure about deleting it, but thought that putting it to 'collect points' only was a good idea. Not much of an answer, but at least a little less worry. If anyone else gets a better answer, please post. Thank you!

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Originally Posted by jkcouponer

I just checked on the cards linked to my account... And my plastic card, key tag, phone and tablet are there but there is also another mobile one that i dont recognize.... Nakasi?? Anyon else see problems like this. How would you know? If i delete will it affect my points?

Sent from my LG-D852 using Tapatalk

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I deleted a iphone one that wasn't mine, the two PC Plus card one, two key fob ones (we have never had fobs) and it has no effect on the balance. I set my phone to collect points only. At the moment my PC Financial cards are also set to collect points only, I will only change it when I want to redeem and then change it back again!

Today I recieved an email from PC Plus asking me to call to have my account reinstated. (I doubled checked the telephone number to ensure it matched the number on the website.) my points had been placed on hold due to activity---I redeemed $60 worth of points on Wednesday. I was caller number 84! It only took about 15 minutes on hold to get to a rep. She said no problem unlocking the account, and YES their system had been hacked. It was suggested that I changed my password and checked my account balance on a regular basis. She also said their phone system is being overloaded with calls. I know it is a PC issue, but iI felt horrible for her, can you imagine having to deal with this issue all day long.....

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Originally Posted by olivercat

Today I recieved an email from PC Plus asking me to call to have my account reinstated. (I doubled checked the telephone number to ensure it matched the number on the website.) my points had been placed on hold due to activity---I redeemed $60 worth of points on Wednesday. I was caller number 84! It only took about 15 minutes on hold to get to a rep. She said no problem unlocking the account, and YES their system had been hacked. It was suggested that I changed my password and checked my account balance on a regular basis. She also said their phone system is being overloaded with calls. I know it is a PC issue, but iI felt horrible for her, can you imagine having to deal with this issue all day long.....

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When I was in contact with them they did say that I wasn't the only one affected ... but it was the same day it happened and I spotted the missing points, so called them. It sounds like they had to lock down accounts and make contact with the other people affected.

They did tell me that even though I use PC Financial cards that they are unaffected because software that is used for PC Financial is completely separate to the PC Plus software (and each PC financial card you have is actually assigned a PC Plus card No when you link it to the app).

What a nightmare for them to have to deal with. I have to say they were so nice and efficient at sorting it out (and really pleasant to deal with), I couldn't have had better service and I can't fault them on anything.

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Originally Posted by olivercat

Today I recieved an email from PC Plus asking me to call to have my account reinstated. (I doubled checked the telephone number to ensure it matched the number on the website.) my points had been placed on hold due to activity---I redeemed $60 worth of points on Wednesday. I was caller number 84! It only took about 15 minutes on hold to get to a rep. She said no problem unlocking the account, and YES their system had been hacked. It was suggested that I changed my password and checked my account balance on a regular basis. She also said their phone system is being overloaded with calls. I know it is a PC issue, but iI felt horrible for her, can you imagine having to deal with this issue all day long.....

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i just received a similar email asking me to call and change my password as well !! i haven't called them yet... coz i'm afraid it might be phishing .thanks for posting ... will have to call them soon !.... such a headache !!

Hmm, someone in here might know... if I have free product coupons, can I combine that with a personal points offer? I just noticed that my husband has an offer for 800 points for every $7 spent on Lean Cuisine, and I have at least 34 free product coupons from cashing out all my Stouffers points... This could be a hot deal!

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Originally Posted by cookiemonster

Hmm, someone in here might know... if I have free product coupons, can I combine that with a personal points offer? I just noticed that my husband has an offer for 800 points for every $7 spent on Lean Cuisine, and I have at least 34 free product coupons from cashing out all my Stouffers points... This could be a hot deal!

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Yes it will perfect time to used FPC

Yes! Run to the store and get them!

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Originally Posted by cookiemonster

Hmm, someone in here might know... if I have free product coupons, can I combine that with a personal points offer? I just noticed that my husband has an offer for 800 points for every $7 spent on Lean Cuisine, and I have at least 34 free product coupons from cashing out all my Stouffers points... This could be a hot deal!

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Thanks to both of you!! It might have to wait until after Christmas :icon_santa:

if no tax, I'm thinking find it up to or close to the price limit on the coupon. That way, you get points on the coupon limit.

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Originally Posted by cookiemonster

Thanks to both of you!! It might have to wait until after Christmas :icon_santa:

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When I was checking my offers tonight I noticed that $150 worth of my points were missing. I quickly checked my account history and noticed that $150 were used in Vancover on Monday (I live in Ontario) :o I've emailed PC Plus so hopefully they can get everything fixed. I would suggest that everyone change their password since it seems that something is up with PC Plus.

Thanks to everyone who has been posting their issues with losing points or being told to change their passwords.

I just went into my account and found a new unfamiliar card # (the first one FP helped me figure out was related to DLing the app on my tablet).

This new card # is titled: eCommerce Cards

and the nickname listed is 'click & collect'. It was set to earn points and redeem. I just changed the setting. But I have no idea where card came from. My points haven't been touch but I very close to the first redemption level.

I'm not sure if it was there when I checked my account previously because it's listed below my PC Financial card and I didn't look below that last time.

I only have the one mobile device - the tablet. What does that mean, ecommerce card? Any ideas anyone?

Silk

I checked all three family accounts, deleted all the nonsense ones and one account also had the fishy "eCommerce Cards", change the passwords and settings as well, a few days ago one account had close to $400 worth of points. Even now all three have 30- 50 dollars worth, can't change the ones tied to PC Master card to Earn Only, oh well!!

Ok, I did a little investigating and got an answer to the 'ecommerce cards' stuff: Shortly after I read Phil's post (pasted below), i went on to shop.loblaws.ca and signed up in order to see what items would apply to my offers. I had to link my pcplus card to do this. So doing that generates this ecommece card in the pcplus account with the nickname click-and-collect.

Mystery solved.

Silk

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Originally Posted by bigsexyphil

To see what items are applicable to an offer just log into shop.loblaws.ca or shop.superstore.ca and click on pc plus offers and you can click on any offer and it shows the products it will apply to.

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