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that is not bad customer service at all - there fine prints says you can't do gift cards and they have to the right to take away points that were mistakenly or fraudulent given. And if people knew they shouldn't be doing it so they are trying to deceive the system and pull pass a fast one on the company. Oops the team leader came out cause I have to deal with this sort of with another points system.Quote:
Originally Posted by Insane
It makes me laugh at this program when it first came out everyone was great now they take away your points not so happy.
It makes me laugh at this program when it first came out everyone was great now they take away your points not so happy.It seems that some people are not happy unless they are complaining you know the rules
my friend said they took away her 20K and she didn't even buy any gift cards in that purchase. not cool PC Plus.
I am guessing they don't have an easy way tell which transaction is buying the gc. So they just remove every acct that earned the spending $100 & get 20k points. Then if you earned those points legally, you have to call or email to complain before they will give those points back.Quote:
Originally Posted by The_Scarecrow
I still have my 20k. I didn't buy any gift cards though. I did use coupons.
I still had my points too (i just redeemed them) and I didn't buy GCs either.Quote:
Originally Posted by Meeeks85
An earlier post said that you can no longer redeem earned points to get GCs, you can, I just did it - I got 3 x $50 of RCSS cards and 2 x $25 Boston Pizza!
Did you buy anything in the same transaction or just gcs?Quote:
Originally Posted by Colsgirl
Yes I did I bought about 6 items and the cashier ran the GCs through for me. I asked her if there would be a problem and she said no, the only things you can't redeem your points for are lottery tickets, cigarettes, alcohol etc I was told the list is on their website. I looked when I got back and it says:Quote:
Originally Posted by a_1_a
You can redeem your points for just about everything available at participating stores, excluding tobacco, alcohol, lottery tickets, or any products or services prohibited by law or as we determine from time to time. In certain provinces, you will also be prohibited from redeeming your points on prescription medication, over-the-counter medication and milk. Third party retailers, including The Mobile Shop, the cleaners and Wine Shop, are also excluded from the program. Please see our Terms of Use for more details.
They could class GCs as third party
As I stated before, I didn't try to deceive the system. I wasn't committing any fraud. I always buy gift cards on pay day. But they did award me the points and let them sit there for nearly 2 weeks. That's bad customer service.Quote:
Originally Posted by anastasia1009
I bought my weekly groceries and GC like I do every 2 weeks, and they only took part of my points away. So they must be able to tell.Quote:
Originally Posted by a_1_a
I woulndt consider it bad customer service...they made an error and are correcting it.Quote:
Originally Posted by Insane
If you were to over pay for an item would you not want the store to correct it if you noticed?
I agree still not bad customer service - they don't know every customers and they don't personally go through everyone's account to check what is bought sometimes. They use codes and if the code is in someones account - points are added or remove. They will only tell if you let them know and an CSR sees that and then a case or ticket is opened and someone does research. I have worked in call centers for over 10 years and that is an error that they wouldn't know unless brought to there attention. CSR's aren't mind readers and now they are swamped.Quote:
Originally Posted by stacymarie
HQ's made an error and as per terms of the card they can remove the points.
.Quote:
Originally Posted by The_Scarecrow
then your friend needs a call so a case/ticket can be opened. the code for gift card showed up in her account so they removed it so she needs to call them for someone to personally look at it