[Brag] Cashier makes up own price. With a Shwa Girl?! No!

[Shwa Girl]

A while ago, looked at a 50% pink sticker item. No price. Price scanner said $0.50. At the cash register, the cashier told me the final price before tax was $0.50. I asked about the 50% off pink sticker price. The cashier said it was $0.50. The final price. I told the cashier that I was confused and asked why she would not press the 50% off key on her key pad (there is such a key). She said, $0.50 plus tax – take it or leave it.
Well.

A Shwa Girl does not just take that. I don’t care about the $0.50. I wanted the cashier to treat customers properly and follow store procedures.

There were about 50 of this item with 50% off pink stickers. I wondered how many customers the cashier had charged, with the full price, before I got there.

I contacted the store’s customer service using their online contact form. Was very nice and polite. I also asked them why the cashier would not consult her manager or the department manager for clarification or final decision.

Recently, received a response with an apology, a promise that the store management would address this issue and a store gift card, mailed to The Shwa.

Nice to get a gift card.

Happy now.

[Koolaid]

Can't fix what's broken unless it's you know it's broken. Awesome reward for doing the right thing!

[amira84]

Good to kmow that stores' management still listen to their customers and try to fix the problem. Not just for customers but also for their own sake a.k.a sales and profits.

[SavvyLady]

A while ago, looked at a 50% pink sticker item. No price. Price scanner said $0.50. At the cash register, the cashier told me the final price before tax was $0.50. I asked about the 50% off pink sticker price. The cashier said it was $0.50. The final price. I told the cashier that I was confused and asked why she would not press the 50% off key on her key pad (there is such a key). She said, $0.50 plus tax – take it or leave it.
Well.

A Shwa Girl does not just take that. I don’t care about the $0.50. I wanted the cashier to treat customers properly and follow store procedures.

There were about 50 of this item with 50% off pink stickers. I wondered how many customers the cashier had charged, with the full price, before I got there.

I contacted the store’s customer service using their online contact form. Was very nice and polite. I also asked them why the cashier would not consult her manager or the department manager for clarification or final decision.

Recently, received a response with an apology, a promise that the store management would address this issue and a store gift card, mailed to The Shwa.

Nice to get a gift card.

Happy now.

Great job, sometimes it's not about the .25 - .50 cents, its the principle of the matter. One time I was buying something and it scanned at 4.99 instead of 4.98, I told the young cashier, she said its only a penny, I said no it a scop and I get it free!!

[flemeth]

Great that you speak up and many more customers will benefit from what you did and it is also a nice reward the gift card.

[BadJai]

Good job!

Yes, we as customers should speak up when treated unfairly!
These cashiers sometimes make up their own rules to coupons, price match and pink stickers. We must wake them up by STAND HARD and let them learn to follow the proper procedures!

[Shwa Girl]

Good job!

Yes, we as customers should speak up when treated unfairly!
These cashiers sometimes make up their own rules to coupons, price match and pink stickers. We must wake them up by STAND HARD and let them learn to follow the proper procedures!

I spoke to the cashier very calmly and politely. I gave her a chance to do the right thing or consult someone else. The line was very small so she could have done this.

It was the take it or leave it that was too much.

[luvthefree]

I spoke to the cashier very calmly and politely. I gave her a chance to do the right thing or consult someone else. The line was very small so she could have done this.

It was the take it or leave it that was too much.

good on you for standing your ground! syndi

[coupon girl]

nice reward for you and for standing up for the principle as savvylady said

[walkonby]

so it ended up costing the store money by sending you a lovely apology GC rather than school their employees? Way to go @Shwa Girl !! Way to go!!

[Shwa Girl]

so it ended up costing the store money by sending you a lovely apology GC rather than school their employees? Way to go @Shwa Girl !! Way to go!!

They know. I am friendly with the front end manager. The front end staff have received the message.

[Nina1]

Proud of you girl! Starting to get excited about the ketchup war too. It's about time Canadians got behind other Canadians losing their jobs to other countries. Go French Ketchup!

[macw1960]

Way to go! Enjoy your reward!

[toronto166]

Well done @Shwa Girl !!

[Arvilish]

Good job!

I wish I was not such a psy. I let go of SCOP on Monday at LD because cashier ignored when I asked for it