New Cash Register Software System

At my local Shoppers, they implemented a new software for their cash registers. I used to be able to instruct new cashiers how to enter certain things, but it looks like I will have to re-learn as well. LOL Hopefully, the transition is smooth and doesn't impact coupons, redemptions, etc. too much. The cash/mc/gc buttons are all on the right hand side now going vertically. Your optimum points/number is is the middle of the screen. The itemized item screen looks looks bigger. Didn't catch anything else.

Interesting

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^ it seems to be a much complicated system, specially when entering coupons, a simple transactions with just two coupons took about half hour

Havent shopped at sdm since Friday. Hmmm..i just hope that it's a good change. Not a complex stupid kind of system.

Yes, I agree. I went to SDM the other day using my rain cheque and 4 manager's special coupons plus a manufacture's coupon and it took forever.

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Originally Posted by Cata

^ it seems to be a much complicated system, specially when entering coupons, a simple transactions with just two coupons took about half hour

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Originally Posted by Cata

^ it seems to be a much complicated system, specially when entering coupons, a simple transactions with just two coupons took about half hour

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That's brutal.

Hmmmm.... may be.... as usual... headoffice guys didn't educate their cashiers but installed this new system. Now poor cashiers are trying to figure out everything on their own. Can it be a possibility?


(I haven't seen this new system, didn't go to sdm in these 2,3 days so i may be wrong here. Lol)

I think they did as the cashier had a new manual on her side. She just had to check everything before she enters as she was still learning and she also had to ask questions to manager.

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Originally Posted by amira84

Hmmmm.... may be.... as usual... headoffice guys didn't educate their cashiers but installed this new system. Now poor cashiers are trying to figure out everything on their own. Can it be a possibility?


(I haven't seen this new system, didn't go to sdm in these 2,3 days so i may be wrong here. Lol)

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Originally Posted by Cata

^ it seems to be a much complicated system, specially when entering coupons, a simple transactions with just two coupons took about half hour

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Yikes. Think about this. HOw much is your time worth? If you get paid $20/hour, than you just lost $10 worth of your time.. I have a like/hate relationship with coupons. Even though coupons are "free", time required also has a value too (an opportunity cost)

I made a purchase last night and used a raincheck and had no problems - it was quick and my coupon code worked.

Silk

Dropped into SDM last week and also noticed system has changed. I remarked to the very experienced cashier (she's been there for ages) that it looked like a new system. She said yes, it's the third day and we've had zero training! :(

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Originally Posted by collegekid

Dropped into SDM last week and also noticed system has changed. I remarked to the very experienced cashier (she's been there for ages) that it looked like a new system. She said yes, it's the third day and we've had zero training! :(

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Employees in high-traffic stores must be having frantic coffee break exchanges about the new system.

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Originally Posted by jsmile

At my local Shoppers, they implemented a new software for their cash registers. I used to be able to instruct new cashiers how to enter certain things, but it looks like I will have to re-learn as well. LOL Hopefully, the transition is smooth and doesn't impact coupons, redemptions, etc. too much. The cash/mc/gc buttons are all on the right hand side now going vertically. Your optimum points/number is is the middle of the screen. The itemized item screen looks looks bigger. Didn't catch anything else.

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Great catch on the new system. Have to see if it has landed here in Hamilton.

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Originally Posted by Ciel

Great catch on the new system. Have to see if it has landed here in Hamilton.

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Some have some haven't yet.

Was in three different Shoppers on the weekend in my area and two of the three had the new system. At one of the stores that had the new system, they were well staffed with all registers open and a mgr close by to help if needed. I ended up using six coupons, including a few internet coupons (that topic has come up recently on whether they are continuing to accept)...while I could tell the cashier wasn't 100% sure how to enter the coupons, it didn't take long for her to get them loaded.

But the receipt had a different look to it with the way the coupons were listed (ie. like payments vs. reducing the subtotal). What's good about that is you can clearly see your 'eligible' amount spent for points. If that makes sense to anyone other than me

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Originally Posted by ReallySC

Was in three different Shoppers on the weekend in my area and two of the three had the new system. At one of the stores that had the new system, they were well staffed with all registers open and a mgr close by to help if needed. I ended up using six coupons, including a few internet coupons (that topic has come up recently on whether they are continuing to accept)...while I could tell the cashier wasn't 100% sure how to enter the coupons, it didn't take long for her to get them loaded.

But the receipt had a different look to it with the way the coupons were listed (ie. like payments vs. reducing the subtotal). What's good about that is you can clearly see your 'eligible' amount spent for points. If that makes sense to anyone other than me

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how do the eligible points show on the receipt

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Originally Posted by torontogal12

how do the eligible points show on the receipt

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Here's a copy of a new receipt (wish I had an old one as well to show the difference clearly). You'll see the subtotal is $47.92, then tax and Total for $52.33. Then the coupons are listed below the total. Ultimately I paid $46.08 on VISA. The subtotal of $47.92 rounded down (and before coupons) matches the regular points expected (ie. 470).

Please ignore the fact I totally missed adding another $3 of items to get my 20x wus $50 :-( Still kicking myself over that.

Attachment 308845

Totally off the subject, I noticed you bought philly plain, if that's cream cheese it's on sale at independent for $2.49 less the $1.00 coupon, so for $1.49 it's a good deal..

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Originally Posted by SavvyLady

Totally off the subject, I noticed you bought philly plain, if that's cream cheese it's on sale at independent for $2.49 less the $1.00 coupon, so for $1.49 it's a good deal..

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SavvyLady, I was so off my game by this point, I was hoping nobody would notice how much I spent on the cream cheese. Last minute decision to make a cheesecake (and I did have two of the $1 coupons). There are a couple of stores that have it on for $2.49 to $2.99

Very interesting and thank you for sharing this info...................................:-)

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Originally Posted by ReallySC

Here's a copy of a new receipt (wish I had an old one as well to show the difference clearly). You'll see the subtotal is $47.92, then tax and Total for $52.33. Then the coupons are listed below the total. Ultimately I paid $46.08 on VISA. The subtotal of $47.92 rounded down (and before coupons) matches the regular points expected (ie. 470).

Please ignore the fact I totally missed adding another $3 of items to get my 20x wus $50 :-( Still kicking myself over that.

Attachment 308845

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I'm going to have to look at my receipt from yesterday to see where the coups came off. Thanks for pointing this out. This will help with spend thresholds for sure!

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i just shopped for the first time with the new system. Although my subtotal was 56$ i still got 720 regular points( including all store coupons) . Can someone please explain it to ne? Thanks in advance. Sorry for the double pic. I dont know how to fix it.

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Originally Posted by erusmus

i just shopped for the first time with the new system. Although my subtotal was 56$ i still got 720 regular points( including all store coupons) . Can someone please explain it to ne? Thanks in advance. Sorry for the double pic. I dont know how to fix it.

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Now that is interesting...the only explanation I can think of would be related to the store coupons which totaled $16. Almost as if you got the base points on the total before the store coupons ie. $56.85 + $16 = $72.85 which would equate to 720 base points.

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Originally Posted by ReallySC

Now that is interesting...the only explanation I can think of would be related to the store coupons which totaled $16. Almost as if you got the base points on the total before the store coupons ie. $56.85 + $16 = $72.85 which would equate to 720 base points.

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So it means that in the new system you get points for store coupons and they count towards your total purchase( i.e if you have yo spend 30$ or 60$ etc)?
Can anyone help me in this regard? Thanks

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Originally Posted by ReallySC

SavvyLady, I was so off my game by this point, I was hoping nobody would notice how much I spent on the cream cheese. Last minute decision to make a cheesecake (and I did have two of the $1 coupons). There are a couple of stores that have it on for $2.49 to $2.99

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hahaha, I used to make my own cheese cake, but the cost of cream cheese and graham crackers and everything else it would be a $40.00 cake, so I buy it now. I didn't mean to point it out, what I wanted to do was let everyone know if they were planning on buying cream cheese, they could price match independent!! I'm sure the cheesecake was delicious!!

I went to sdm on Sat.i guess we still have the old setup as coupons were taken off after each product

I ran into the new system yesterday I ws redeeming which had to be done before coupons were entered ( we had to void and start again as she put coupons in first)
Make sure if you are redeeming you do it first then coupons

Also yes to answer the question that 720 base points means you got points for your coupon total as well

I plan on doing spend $50 on Wednesday with some fpcs to lower my oop just to see what happens if anyone else does it sooner please enlighten us.

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Manager coupons are now categorized under vendor coupon.

FPC count toward SDM spend $ in the new system
http://forum.smartcanucks.ca/showthread.php?t=414863
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Local store got the new system but only change on receipt that I see is the owner name/address field is not centred and the store number is below all of the contact information.